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Old 09-23-2008, 09:11 PM
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Wink Sprint Replacing Vogue and Moguls for free.....

I called today and was going to file a claim on my mogul and vogue cause batterys were getting old (and I thought new phones for $50 bucks each) and not holding charge as well. So I called the Assurian (SP?) to inquire about doing this and they said that anyone having electrical and/or mechanical problems are getting brand new phones for free. They are even over nighting them for free. So I am getting a brand new sealed in the box mogul and vogue fro free. I don't know why they are doing this and for how long but if anyone is having battery "Problems" you can get a new phone for free. I am not suggesting anyone commit fraud but they told me that battery issues and other mechanical issues qualify for free replacement...

Just thought I would share......

Last edited by ptfdmedic; 09-23-2008 at 09:21 PM.
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Old 09-23-2008, 10:52 PM
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Re: Sprint Replacing Vogue and Moguls for free.....

Quote:
Originally Posted by ptfdmedic View Post
I called today and was going to file a claim on my mogul and vogue cause batterys were getting old (and I thought new phones for $50 bucks each) and not holding charge as well. So I called the Assurian (SP?) to inquire about doing this and they said that anyone having electrical and/or mechanical problems are getting brand new phones for free. They are even over nighting them for free. So I am getting a brand new sealed in the box mogul and vogue fro free. I don't know why they are doing this and for how long but if anyone is having battery "Problems" you can get a new phone for free. I am not suggesting anyone commit fraud but they told me that battery issues and other mechanical issues qualify for free replacement...

Just thought I would share......
what is the number to this company again?
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Old 09-23-2008, 11:21 PM
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Re: Sprint Replacing Vogue and Moguls for free.....

You need to return your old phone, right? Folks, don't do it unless you think it's really justified.
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Old 09-24-2008, 12:25 AM
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Re: Sprint Replacing Vogue and Moguls for free.....

my phone (touch) has a problem with the screen, I would love to get a new one.

Is it through sprint cust service or the warranty company?

Do I restore it to stock condition?
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Old 09-24-2008, 09:04 AM
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Re: Sprint Replacing Vogue and Moguls for free.....

have you guys had problems with phone randomly going dead- been a new issue as of past month.. (have had since last dec..)
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Old 09-24-2008, 10:47 AM
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Re: Sprint Replacing Vogue and Moguls for free.....

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Originally Posted by cp429 View Post
have you guys had problems with phone randomly going dead- been a new issue as of past month.. (have had since last dec..)
had that issue as well in the past it was also just randomly locking up the device as well - discovered it was the battery, had them swap it out and havent had an issue with it since - something about its a known issue where the quality of the voltage/amperage coming from it was stable so it would have issues the phone would just freeze or shut down thinking it was suddenly dead (not enough power in the cell)


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Old 09-24-2008, 12:06 PM
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Re: Sprint Replacing Vogue and Moguls for free.....

I just called Asurion about this, and they said it would be $50 to replace.
I even mentioned that I heard some people getting them replaced for free since it's a
known issue, and they said, "Nope, it's $50 through us."

Maybe I'll try calling back and see if I get someone else.

Just to clarify, you told them that you had electrical issues? or battery issues?
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Old 09-24-2008, 12:10 PM
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Re: Sprint Replacing Vogue and Moguls for free.....

Asurion is the company Sprint uses if you have the additional warranty on your phone and you need a replacement (breaks, water damage, etc). You pay monthly for this insurance and there is a $50 deductible whenever you have to use it to get another phone (and its usually a refurb).

I've never heard of them replacing phones for free. That sounds like something Sprint would do if they're aware of an issue, not Asurion.
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Old 09-24-2008, 12:17 PM
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Re: Sprint Replacing Vogue and Moguls for free.....

yea thats what i was thinking and will i called it was confirmed there not doing any thing for free
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Old 09-24-2008, 12:19 PM
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Re: Sprint Replacing Vogue and Moguls for free.....

Quote:
Originally Posted by mindfrost82 View Post
Asurion is the company Sprint uses if you have the additional warranty on your phone and you need a replacement (breaks, water damage, etc). You pay monthly for this insurance and there is a $50 deductible whenever you have to use it to get another phone (and its usually a refurb).

I've never heard of them replacing phones for free. That sounds like something Sprint would do if they're aware of an issue, not Asurion.
I believe that there is some type of qualification or circumstance which causes the $50 fee to kick in. In my case, I pay $7 per month and when I had my vogue replaced, I went to the sprint store and walked out with a refurb in around 45 minutes. There was no additional cost or fee involved.

Of course, it's always possible that the program has changed. It has been four months since I received my replacement.

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