Visual Voicemail - Page 3

**Perasite** · #21 (**permalink**) 06-02-2008, 04:57 PM

I did this with callwave on Sprint, and though they reassured me multiple times that "no, you won't be charged for call forwarding on unanswered calls" I still got charged *shock*

It was a cool gizmo type feature, but not worth paying Sprint $.20 per voicemail.

pezx44 · #22 (**permalink**) 06-02-2008, 05:12 PM

Ask to speak with the technical support team. They will get you set up (they understand the difference a little better). I agree it's not worth it if you pay per voicemail, but it sounds like somebody goofed on Sprint's end (no big surprise). It sounds like you already did this, but try again and tell them to forward on busy and forward on not answered. Also tell them that somebody goofed last time and you ended up getting charged. Ask them to make a note of it in their system that you are setting up forwarding options for which you should not be charged in case you have to call back and get the charges reversed.

When you get it set up, it's really nice because the email says who the message is from and you can store the wav file in case it is something you ever have to refer back to. The big plus in my mind though is that you don't have to use your minutes to check your voicemail and you can choose what you want to listen to in what order.

theevilmonkee · #23 (**permalink**) 06-02-2008, 05:15 PM

Quote:

Originally Posted by 6700Yuma

I did this with callwave on Sprint, and though they reassured me multiple times that "no, you won't be charged for call forwarding on unanswered calls" I still got charged *shock*

It was a cool gizmo type feature, but not worth paying Sprint $.20 per voicemail.

well after hearing that i dont plan on using callwave.

**SBR_L3GION** · #24 (**permalink**) 06-02-2008, 05:20 PM

is it like this on the simply everything plan.

zero157h7 · #25 (**permalink**) 06-02-2008, 05:22 PM

wait, are you saying that you are not supposed to be charged on a forward if it is during busy or a no answer?!?!?!?!?

**Perasite** · #26 (**permalink**) 06-02-2008, 06:29 PM

I did go through tech support and asked 5 times if I would be charged per forwarded call, and was assured that I would not be. I then called back and talked with tech support again and had that person look at my account and asked if I would be charged per forwarded call with it being set up the way it was. Again, they said "no, you will not be charged for Call Forward-No answer and Call Forward-Busy calls" but like I said, I was charged. This was Sprint charging me, not CallWave. CallWave was actually a pretty good service. Sprint just doesn't know it's hind end from a refrigerator.

gorelow · #27 (**permalink**) 06-02-2008, 09:10 PM

i wish this was true. ive tried twice and gotten charged both months and i just called 4 tech support guys and they all said you get charged 20 cents for no answer and busy. too bad were unlucky enough to be wiht the only company that charges for call fowarding at all.

**shaggylive** · #28 (**permalink**) 06-03-2008, 12:52 AM

Quote:

Originally Posted by GotVoice

GotVoice doesn’t require a new phone number or expensive call forwarding. GotVoice enhances your existing voicemail services by letting you to access, create, and keep voicemail messages all in one location.

gotvoice.com
they have a free version that checks your v/m box 3 times a day, no mp3.
Premium = $10/mo with mp3 attachments, ect...

I haven't tried this, just remember it from when I was hunting...

theevilmonkee · #29 (**permalink**) 06-03-2008, 03:04 AM

Quote:

Originally Posted by 6700Yuma

I did go through tech support and asked 5 times if I would be charged per forwarded call, and was assured that I would not be. I then called back and talked with tech support again and had that person look at my account and asked if I would be charged per forwarded call with it being set up the way it was. Again, they said "no, you will not be charged for Call Forward-No answer and Call Forward-Busy calls" but like I said, I was charged. This was Sprint charging me, not CallWave. CallWave was actually a pretty good service. Sprint just doesn't know it's hind end from a refrigerator.

Is this a mistake made by sprint which can be resolved by calling them or is this something that they will definatley charge?

**Perasite** · #30 (**permalink**) 06-03-2008, 10:54 AM

Don't know, didn't bother. Just switched it back and did away with the visual voicemail. It was cool, but not worth all the hassle of arguing about a bill each month with Sprint.