Remote Assistance

[tandj2002]

ok now that i have no hair since i pulled it all out lol. I have the ip address now and i believe its the right number. I shut down norton so that it didnt block anything, and i went into windows firewall and made sure remote desktop was enabled. i put in my username and password and i stll get the same thing that says

cannot connect, likely reasons are and gives 3 things that could be wrong.

the only other thing that i can think of that is messing it up is that i have a wireless router hooked up also. would that make it so i cant connect?