Battery Issue
 

Has anyone tried contacting sprint to see if they will send you a spare battery?

Re: Battery Issue
 

for free? i dought it. i got a new one for free at sprint store but gave old one back. thats as good as i got. just buy one maybe

Re: Battery Issue
 

Ahhh...Let me try with e-care...I will post results later, after I receive response from them

Re: Battery Issue
 

I picked up an extra battery yesterday cost me $30 not a bad price from a sprint store.

Re: Battery Issue
 

Warranties are only covered by the manufacturer(as im sure you know). Sprint Stores will swap if they have a spare battery (be careful!!!!!). You can get new batteries from the stores you just have to pay for them. I usually suggest going to a service center, if you get a nice enough person they might just give you one because they usually have some laying around. I have done it for customers before.

Re: Battery Issue
 

UPDATE:

I emailed ecare@cc.sprintpcs.com informing them that I have been a long time customer and that the Treo 800w eats up the battery life etc.... They responded with this

Looking upon the inconvenience in this regard, I offer you the free battery for your Treo. I request you to purchase the battery from your nearest Sprint store and write back to me with the scanned copy of purchase receipt. I will apply the credit of that amount on your account which will be adjusted against the next invoice on the account.
Thank you again for contacting Sprint. We appreciate your business.
Sincerely,
Danial Y
Sprint

Hopefully that helps some peeps out

Re: Battery Issue
 

if i can get a direct email address to that guy it might lol i always get the stuck up old people that tell me no!!!

Re: Battery Issue
 

LOL.. I have emailed that email address before and they seem to help with no prob.

Re: Battery Issue
 

There is an extended life battery for the 800w I believe its a 2600

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i actually just ask one of the guys from the sprint store and they hooked one up for free. didnt think they would actually give one out.

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when you say sprint store, does it have to be a repair shop?

Re: Battery Issue
 

I went into a Sprint store to buy a spare battery... they didn't have one to sell so the rep went into the back and she brought one out for free. Must have been from the repair center.

Also, I learned that turning off the wireless from the button isn't enought to save battery life... Go to WiFi Prefs and make sure the On Button Press selection is made. Doing that made a huge difference in my battery life.

Re: Battery Issue
 

do us all a favor please if you go into a sprint store dont try to fandangle your way to a free battery be honest and go buy one, or else when people have actual battery problems we can get help and the store doesn't assume we are trying to get something for free when we have real complaints.

Re: Battery Issue
 

Are they actually giving you brand new batteries still in an unopened package or are they walking in the back, coming out and handing you a battery?

They are probably just recycling them. Customer comes in with a "bad" battery, gets it exchanged. Next customer comes in with a "bad" battery and gets the one the previous guy just returned (after it's been recharged.)

One thing I've learned about battery life with this particular battery and it's probably true for all new batteries: When I first bought my Centro, battery life sucked. I would charge the phone each night and after several weeks battery life improved immensely, at least according to the phone's battery meter.

The Treo 800w has been the same way. Battery life initially sucked, then after several weeks of nightly charging, it's great.

So, what exactly is happening here? Is the battery being conditioned or is the phone's battery meter just being calibrated so that it's more accurately reporting the actual charge? I don't know.

At this point I have no complaints about battery life from my 800w. I'm still trying to get used to it and so far still prefer the Palm OS over WinMo, but that's an issue for another thread. :neutral:

Re: Battery Issue
 

Thanks for the tip, but mine was an actual complaint. If the battery performed as advertised we wouldn't be having this discussion. I'm lucky to get 1.5hours of continuous talk time with everything else turned off. I've done extensive testing on this. It is advertised as up to 4 hours.... but that variance is unacceptable. It definitely warrants an additional battery no matter where it comes from. Palm should be reimbursing Sprint for any batteries handed out. It's ridiculous.

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I was unable to get a freebie battery but o well. I really didn't need it. I was just trying just because. I am a pretty light user so I haven't really had to many battery issues.

Re: Battery Issue
 

You know, it's people like you that ruin it for everyone else. You don't need it but tried to get it anyway, why?

Reminds me of a guy I used to work with. If they were giving away free buckets of cow dung he would be first in line to get his, simply because it was FREE!!! :razz:

Re: Battery Issue
 

Lets keep things civilized here lest this thread be closed. If someone takes offence to your comments you could get an infraction. People have there own conscience if they chose not to listen to it there really is nothing we can do about it so stating the obvious only serves irritation. If you don't have something nice to say say nothing.

Re: Battery Issue
 

Sorry, I was trying to be humorous with the cow dung comment. I see it didn't go over well. :-)

Re: Battery Issue
 

As a point of information, when I went into my Sprint store to discuss battery life they gave me a two free spare batteries. The Tech manager told me they were doing this to stop the large number of returns because of the battery life.

I do not think people should be buying them, or it is in any way wrong to get a free spare, because the reason why the stores are giving free spares is to save Sprint money from returns of entire handsets.

No. They are giving away free spares. Apparently the battery is the same as another existing model and they take them from the return pile. The ones I got were actually more recent manufacture than the one that came with my 800W.

The way the tech explained it, it isn't that the 800W batteries are "bad" only that their size is very small for the capabilities of the 800W. The next Treo has a much bigger battery because of this problem, but won't fit in our 800Ws.

Re: Battery Issue
 

I wonder how many of those people that returned the batteries charged them nightly to see if the battery life improved after a few weeks?

I can confirm that my Centro batteries and also my Treo 800w battery life improved after several weeks. I didn't try to see how many days I could get out of it, I simply put it on the charger each night.

With the Treo 800w, when I first got it, I would pull it off the charger about 06:00am and by the time I got home at 05:00pm it was something like 20% left or so. Now when I get home it's anywhere from 60 to 80% charged. Same amount of usage.

Re: Battery Issue
 

The thrust of my commentary was that I don;t see a rip off of Sprint to ask for a second battery in a store, since in my local store they had in fact had a lot of returns of entire 800 handsets because of the battery, and they are the ones who offered the spares. That seems a much bigger cost than batteries which likely cost Sprint $10 for NIB, or in the case of used Centro batteries probably have a value of $5.

As to your usage and remaining battery I can only state I envy you! I don't see how many days I can get out of a charge, I count the hours.

Re: Battery Issue
 

My point was that nightly charging greatly improves battery life, at least that's been my experience. How many people didn't give it a few weeks of nightly charging and immediately returned the phone after a few days due to the poor battery life?

People want their batteries to last several days but I don't see the logic in NOT charging your battery at night while you are sleeping. If I can get one full day of battery life, that's good enough for me because I simply recharge at night.

What I've also done in the past is buy a desktop charger with a slot to charge an extra battery and then just swap out batteries each morning.

Re: Battery Issue
 

i went to the sprint store and the lady gave me 3 free batteries :)

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3? awesome. I got an extra one myself after reading this thread and seeing how such poor battery life my phone has. I also got a seido hump battery pack hoping it makes a huge difference.

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Probably 3 that previous customers had returned because of poor performance. :)

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well i have the siedio hump battery and it is friggen amazing.
i have had it for about a month now and i dont know how i lived without it.
it gets a plus in my book

Re: Battery Issue
 

Speaking of batter life I had a strange experience yesterday with my 800w. Pulled it off the wall charger around 7:30 in the morning and went to work. About 10:00 I pull it out to check email and noticed how warm it was, battery level was down to 55%. Press and hold the OK button and close all running apps and pull the battery to do a soft reset. An hour later I check it and it's warm again and battery down to 30%, by 5 it was dead. WTF is going on, so when I get home I throw it on the charger and by 11pm it's fully charged. Pull it off and leave it over night and this morning it's at 65%.