Not receiving incoming calls

pkpss · #1 (**permalink**) 06-13-2007, 10:31 AM

Just searched and found this thread:

http://www.ppcgeeks.com/not-recievin...0wx-t5266.html

Didn't help much since I just found out that I do NOT receive ANY incoming calls since I had the phone in March.

It is not a huge problem for me though since I have my work blackberry. So far I just use my personal phone for interviews.

Now I can make outgoing calls no problem. Here's the kicker: when I make outgoing calls, then all my VMs and SMS texts come through. I once had ten voicemails racked up since I didn't make an outgoing call for close to a week.

Anyone else have/had this problem. I didn't want to waste time going to the store if this is an easy fix.

Thanks! Btw, everything else works great.

**Pibe38** · #2 (**permalink**) 06-13-2007, 11:58 AM

Never heard of it, and it sounds serious... like a defective device.

Have you tried a hard reset? Always try a hard reset.

pkpss · #3 (**permalink**) 06-13-2007, 12:15 PM

I did try the hard reset; hold red button and reset under battery right?

Did not work; I have not tried doing the Sprint Software Reset though.

Doh; I'll head to the store when I have some time.

**CozBoogie** · #4 (**permalink**) 06-13-2007, 12:19 PM

Yeah...it sounds like a defective device through and through. Good luck with things.

late,
Coz

JHClagg · #5 (**permalink**) 06-15-2007, 02:25 AM

How much are you connected to the web (IE:....PIE, Push Email, Exchange email, weather panel, you know that kind of stuff). Because if you're in a non-evdo area you will not receive incomming calls on your phone while connected to the web.

**Pibe38** · #6 (**permalink**) 06-15-2007, 12:45 PM

Quote:

Originally Posted by JHClagg

How much are you connected to the web (IE:....PIE, Push Email, Exchange email, weather panel, you know that kind of stuff). Because if you're in a non-evdo area you will not receive incomming calls on your phone while connected to the web.

That's a good point, hadn't thought of that.

pkpss · #7 (**permalink**) 06-17-2007, 03:26 PM

I was connected all the time; through AS exchange email.

Since then I've hard reset it and kept it at that.

It no longer goes out to the web constatntly. I just came back from the Sprint store. They are telling me to now call 1-888-211-4727 to try and resolve it over the phone since they think the phone is fine but that there is a network issue.

Will update as soon as I'm done. Thanks again for the input guys.

pkpss · #8 (**permalink**) 06-17-2007, 03:44 PM

So they took the troubleshooting steps over the air to fix it. Took about 35 minutes and it now works. Whew. Thanks again.

**Pibe38** · #9 (**permalink**) 06-17-2007, 11:09 PM

Glad it's worked out, did they tell what was wrong? Just in case it happens to someone else at leats we'd have that knowledge...

pkpss · #10 (**permalink**) 06-18-2007, 11:20 PM

She didn't say at all. I think the phone may have been incorrectly programmed from the start.

We did a program ##686 ? It seemed correct, then did another ## command; the reset after this took approx 5 mins. Then I had to enter in my phone number and something else (from the first step that seemed correct). After that it worked.