Get Out Of Your Sprint Contract(no early termination fee)
 

Sup guys for those looking to get out of your sprint contract..dslreports.com has an article on just that.. hate to divert people of ppcgeeks , but I found this could be very usefull to some.

(Taken from Dslreports article written by karl)

"Get Out Of Your Sprint Contract
Fee changes should void your contract
08:46AM Wednesday Dec 12 2007 by Karl
tags: legal · business · wireless · Sprint Broadband Direct
Yesterday we mentioned that Sprint was fiddling with some of the fees on your bill. Thanks to legal pressure from a lawsuit accusing them of misleading consumers with "unfees" -- or below the line charges dressed up as government-mandated fees. Sprint is renaming several of the fees, and it would appear that this technically constitutes a change in your contract allowing you to cancel service without an early termination fee:
Sprint's current policy as read by account services: "On Jan. 1st 2008 Sprint customers who have been affected by the fees will have their ETF waived if they wish to terminate their contract. There will be no post-dating of cancellation where the ETF will be waived as only customers affected by the new surcharges will be eligible."
So if you've been looking for a way to ditch Sprint without penalty -- you just got one."

http://www.dslreports.com/shownews/G...Contract-90166
and
http://consumerist.com/consumer/cell...ard-332782.php

I'm a little confused. I've read both of those articles but I don't understand how i know if "I" have been affected by those changes. Because the monthly bill clearly states that only customers who have been affected by the new charges will be allowed cancel without ETF.

Can someone clarify what I am suppose to be looking for on my bill to know if I am affected or not.

to know if you ahve been affected. If I'm understanding it correctly. As long as you recieve a bill. The idea is that the label for the charge is misleading. To the effect that you were mislead by recieving a bill (several in fact) where the charges were mislabled. Than it constitutes a contract violation on sprints part. At least thats how it reads to me. The easyer way for those of you who don't know is simply to call sprint and tell them that you are moving out of the Sprint coverage area.

I got out of my Verizon kind of like that. I was getting a lot of dropped calls because my phone had a tiny internal antenna. Every time i got a dropped call I would call them and complain. After a month, they let me go without termination fee. I've yet to get a dropped call with my Mogul

Thank god, at&t here I come~

So anyone who has recieved a bill is eligible for this?

WOW this is great news to hear! ill probably cancel my contract and get a new better one! lol

LOL, have fun over there. Every time you turn your back they will be taking another 5 bucks out of your pocket for something.=D>


wamu93

Thanks for the out though, i did get a letter or some type of card in the mail that spoke about this option.

Okay...that was totally more confusing! hahha I mean I receive a paper statement (bill) every month...how does that mean I am affected?

Secondly, you stated that I can just call Sprint and tell them that I am moving out of their coverage area...well, wouldn't they need proof of that of some type??

I think the first method is easier but just need to know EXACTLY what I am looking for that says I am affected. It does say on the left side of my paper statement that there will be changes in my bill; but I am sure thats just a common note to all their customers.

Thats all you need.
Call them and tell them you dont agree with the changes and you want to cancel because it violates(or is not the same as) the TOS agreement you signed.
You may have to be persistant.
You may evan have to ask for a supervisor.
It works.
They are changing the rates/structure and you have the option
to say, No thanks, bye.

Well...
 

...Until we have confirmation from some who has been successful, I think a word of caution from Chris Price (www.phonenews.com) regarding this change:
So...anyone have any success?

Had Success
 

Actually they are adding one small fee to the contract. so that would be a change of contract from their side. I had some success using that.
basically called *2 and went thru the options to cancel contract. i guess it took me to retention. I asked the about this whole thing about change of contract. first she dint know about it. then she came back and said it is only a reductioon in fees and more over these are government taxes and stuff. So this does not qualify as a change of contract. then i had to point out that small other fees they are adding. she went back to talk to someone and came back saying the magic words- "what can we do to keep you from canceling".

Actually I am kind of late to the SERO party. so i switched to a sero plan using this as a reason. I have been with sprint 7 years. nothing too much to complain tho i have had my moments. So i called with an intention to get a good deal and not cancel. you may be able to cancel if you want to get out.
Rex.

This is good news. I signed up for a SERO account but still had about 5 months left on my old contract. The CS rep said that he would call me back, and try to swap teh numbers on the two accounts (allowing me to transfer my old number to the new account). If I manage to get that I'm going to try and drop the old account.

I'd definetly be interested to hear more succes stories with this.

The only good thing about this is that people can cancel their contract and GO SERO!! lol switching to ATT is not even an option with their crapy service in NY... SERO> all

not trying to hi jack thi thread but what is a SERO plan.

=====================
typed from a spint mogul stock rom

Sprint Employee Referral Offer

http://www.sprint.com/sero


I don't know alot about it, I got 4 phones on a share plan, & I was told sero has to be an individual handset plan.

Could you keep the same number if you transfer to a sero account?

Just an update, I just got off the phone with retentions concerning this, which there is actually a note about on my last bill on page 2, they said they are not going to start doing this until you see your January bill. If on your January bill the changes took place then you are eligible. So I guess this is what they mean by customers who are "affected" by this change. Hope this helps.

When I called in three weeks ago, only one out of three Retention reps knew about it, even though one said that there is a current email about it. I was bound and determined to switch to VZW (all my friends are on VZW), but the last rep offered to give me 1000 minutes on my shared plan for $50 and free texting and internet, so i stayed.

I was able to drop my second line that I barely used a few days ago. I just email Sprint, and in three short emails everything was taken care of. :)

So, does this apply only to Sprint PCS (whatever the new term is) customers or Sprint Nextel customers as well?

I'm really Dying to abolish my nextel contract.

Success!!
 

I called the first rep, no luck. then i called again and the 2nd Rep. success (almost). I told her i was fed up with their billing issues they cause on my account (and I am). and I said i would cancel,
and i asked "is there anything you can do for me to not leave?"
and she offer me 1000 Min for $50 and free unlimited Data for 2 of my phones, and added all 4 lines under that account which gave me an addtional 100 Mins more than what i was getting with all the lines.

My bill is usually about $200, and it suppose to go down to like $90 including taxes for all that....and if i'm "eligible" (since my bill has not closed yet and i have to wait until Jan. 24 to find out) then they will put me on the SERO Plan.

So just by saying i'm canceling, you get some goodies, and if you are "elegible" then go with the SERO Plan, Unlimited Data and a bunch of minutes.
So i'm waiting....

IF ANY CS GIVE A A HARD TIME, JUST SAY I WILL CALL BACK LATER AND DECIDE IF I AM GOING TO CANCEL. THEN CALL AGAIN AND KEEP TRYING UNTIL YOU GET SOMEONE MORE GRACIOUS WHO WILL GIVE YOU THE DEAL YOU WANT. GO SERO!.

Peace

After several calls to Sprint customer service, including talking to supervisors, I was told that the contract is violated only when the changes "ADVERSELY" affect me. IN other words, I will have to wait for my first bill after 1/1/08 and then compare that with the previous bills. Then, only if there were any Sprint surcharges which resulted in an increase in the bill, was I eligible for getting my ETF waived.

Persistence led me to write to them, and here is the written response I got from Sprint ecare. Need help. As of now I do want to stay with Sprint, and just want to change to the SERO plan. Any suggestions will be greatly appreciated, esp if you could also PM me with the same....


"
Please allow me to explain once again. The change in contract term is effective from January 01,
2008. Thus, the change in charges due to these changes will reflect on the next invoice. Since
the changes will be effective from January 01, 2008, I request you to wait till you receive your
next invoice. If there is an increase in charges on next invoice, we will apply the credit and will
cancel the services without any early termination fee.

Thank you again for contacting us.

XXXX X.

Business E-Care
Sprint
"Where our customers come first!""

Well I have a pretty crazy story to add to this which isnt really on topic but somewhat related

Me and my girlfriend recently had a problem with Sprint regarding our plans ending and money we were supposed to get towards phone upgrades. So long story short we went to the store, they gave us the run-around so we came back home and we were both pissed. I went to take a nap but my girl was fuming and decided to call Sprint.

After a few hours on the phone with different reps & supervisors my my gf comes and wakes me up and tells me to come downstairs and tell the man which phone Id like (I chose the Samsung IP-830W, my gf the Rumor by LG)

End of the story, I wound up getting 2 free phones AND over $200+ towards my phone bill (I had a $180 balance and all of a sudden I had $20 something dollar over credit!!!)

Also how can I tell if I am eligible by looking at my bill online ????

what is the charge that they added? so i can know what to look for, and know what to say when i give them a call.

They're adding an Administrative charge & regulatory charge. According to the TOS, if these changes affect you adversly, you can cancel w/ no ETF. :)

http://support.sprint.com/doc/sp9371...eIndex=3&lid=y

http://www.news.com/8301-10784_3-9834060-7.html?tag=tb

thanx for the reply, i just checked it out and it does effect me. my contract goes up 45 cents each month and they said i have until the end of the month to opt out of my contract. they offered me 5% off my bill to stay with sprint and i told them i would think it over, doesnt really seem like a very good incentive. its like 4 bucks a month :-\

not that i really plan on quitting, but i thought they would give me something better than that lol.

how would it be possible for added fees to not affect one adversely?

because they have also lowered some fees, and depending on your plan, the subtracted fees might outweigh the added ones. at least thats now the dude in retentions explained it to me. hope that helps.

I love this site!!!
 

I just ended my family plan and got both of my phones on the $30 plans.

I spoke with a very friendly lady named "Angela" which helped me out.

She said, "You have been with sprint since 2007, why would you cancel your service over such a reason?"

I said, "Honestly, I would just like to transfer to the sero plan but I can't do that with my current contract that I renewed 2 months ago. This is a great oppertunity to get a plan that I really want, so I called".

Everything went great from there. :headbang::headbang::headbang:

Did CS transfer you to retentions? You could call 10x & get 10 different responses. I would try again, this time when you get CS, just tell them you want to cancel, they will transfer you to retentions. Go through the motions like you're going to cancel. They WILL offer better, that's retentions job. There are many things they can offer.....bonus minutes, SERO, better plan, cheaper power vision, handset upgrades....etc.

This sort of thing comes along rarely and one should jump on it if they desire another carrier. A common one that most people wait for is text message rates increasing, for that is a sure fire way to skip out on your ETF. Stable companies, unlike the current Sprint, do not let this happen but maybe once in two years.

If you have knowledge of the backend of the industry then you can always get out of contract but for the consumers this is a golden ticket.

well i dont use the minutes i have, already have sero, power vision is included, and i have the touch.......

i cant think of what i should go for. maybe sprint tv or something.

I was on the 69.99 700 minute plan plus $5 per month on 2 lines for 300 text messages. I called and told them I wanted to cancel due to the increase in fees and I was offered (on the second attempt) the 1000 minute shared plan with free unlimited internet and unlimited test messaging, all for $50 a month. Just dial *2, when the automated thing comes on, say "cancel" and it should bypass customer care and take you straight to retentions.

I told a friend about this and he called to get the same plan and the person he got told him "It's only 40 cent". Don't let them pull this, any increase is an adverse change and gives you the right to cancel your contract. Plus how much is .40 per line per month multiplied by the 12 or 13 million subscribers?

Even if you don't want to cancel, it gives you a way to negotiate for some better deals.

Could someone help me out as to what exactly the SERO plans are and what they consist of ??

Also do you really need to know a Sprint employee to qualify ???

*edit* I see some people saying they were not successfull on their 1st try to either cancel or negotiate a new deal, so what exactly did you do or say when they didnt want to give you what you were looking for ??? Did you just hangup or what?

Also how much longer does everyone have to do this ???

I was successful in convincing them that I can cancel without an ETF on both calls. The reason that I failed to get what I wanted is because the first guy didn't want to give me the sero plan.

When you call, say "cancel" and it will bypass everything and transfer you to an operator.
I think that you have up until the end of this month.

Now here's a thought. I have five phones on my 700 minute plan. One line has a full round of vision, txting and insurance plus I have a teacher discout, so my ending bill becomes about 200 a month. Would calling them affect my bill much in a positive way?

what email addy have people been using who have been successful getting the SERO plan, basically thats all I want to get out of this

Go to your local Sprint store and pick up a card from one of the sales people. Ask them to write a upgrade price for one of the phones on their card or something like that so you know who to talk to if you decide to get a new phone (or some other line just to get their card). Their email addy is on the card.