Serious picture issue

twilightpath · #1 (**permalink**) 01-20-2009, 02:36 PM

Ive looked and searched for several hours trying to find this particular issue and have not found it.

Everytime I try to look at a picture(whether its on my phone, memory card or picture message) its gives me this error message

" the file cannot be opened. either is is not signed with a trusted certificate or one of its components cannot be found"

Now I can see any pictures i took with the camera on my phone but any others its gives me that error. I dont have a custom rom on my phone and when i 1st started using the phone I could look at the pictures in memory card and from pic messsages

etc.

Any help, suggestions or directions? I really appreciate your time

**shaun0207** · #2 (**permalink**) 01-20-2009, 02:44 PM

If you have a backup of your phone, I would Hard Reset and see if that fixes the problem. I had a similar problem today with my Touch Pro. I couldnt even restore backups because of a NOn - Trusted Certificate. I had to Hard Reset , reinstall SPB Backup 2.0 , then tell it to upgrade my device.

Phone is back up and running with no problems now. Let me know how it goes.

imdarkside · #3 (**permalink**) 01-21-2009, 02:24 PM

Thats an odd one. If the hard reset doesnt work I would check the format of the pictures. That error may be a copyright protection bull****.

Let us know if the hard reset worked please.

MrGoodtunes · #4 (**permalink**) 01-21-2009, 03:09 PM

Quote:

Originally Posted by imdarkside

...error may be a copyright protection...

Or, another possibility is your pic files are getting encrypted. Maybe some are and some aren't? To check on this, you need a file explorer that shows file extension, like Total Commander, GSFinder+, or sync w/ PC. See if they are JPG (unencripted), or MENC (encripted). Another thing to look into is your protection option, here:

Start > Settings > System (tab) > Encryption

Hope something here helps, MrG