Exchange server/ push mail not syncing consistantly?

[jpeepers]

I am having issues with my Touch not downloading my email consistently. I have it setup with my work exchange server to download as new items arrive. Sometimes it works great and I get messages just as they arrive but other times they will not show up on the phone until I do a manual "send/receive"? I checked my phone this morning and had 0 new messages so I hit send/receive and it turns out I had 14 emails and they were sent last night?

I had the exact setup on my Mogul and I never had a issue with this at all. Has any one else seen this? I am missing something/setting etc?

I am currently running the July 10th ROM.

Thanks,
JP

[Magicality]

Originally Posted by jpeepers

I am having issues with my Touch not downloading my email consistently. I have it setup with my work exchange server to download as new items arrive. Sometimes it works great and I get messages just as they arrive but other times they will not show up on the phone until I do a manual "send/receive"? I checked my phone this morning and had 0 new messages so I hit send/receive and it turns out I had 14 emails and they were sent last night?

I had the exact setup on my Mogul and I never had a issue with this at all. Has any one else seen this? I am missing something/setting etc?

I am currently running the July 10th ROM.

Thanks,
JP

I too experienced this problem....after some debugging on the exchange server the cause was obvious:

For push mail, your phone sends a PING command to the exchange server every minute to keep the connection alive...The phone is supposed to include your username & password in every request it sends, be it a sync, mail download OR ping command..

However sometimes it will just try to use the ping command for hours (without username & password), so the server will ignore it and not push new mails to you...

The only fix I have found so far is to change your exchange server password on the touch...save it...change it back to the correct one and save...This will give you at least another day of syncing...

For now I dare to say this is a bug with the Active Sync version in Windows Mobile 6.1...but I wouldn't put money on it.

[jpeepers]

Thanks for you reply.

It's working fine for me right at the moment, I just sent a few test messages to myself and they showed up immediately. Seems that once I did the manual check this morning it's good again? Like I said it's very random but I would like to say it happens more over night then anything but I have seen this happen at all hours of the day.

I just switched from a Mogul that was running 6.1 about 2 weeks ago and I never had this issue with it?

[Magicality]

Unfortunately I don't have a Mogul to test it with...I am only monitoring the exchange server itself and can see the Touch is clearly not sending username & password along whenever the sync's fail...there will be no error displayed either (on the phone)...it does appear random to me as well (sometimes it will work fine for days then it will stop twice within a short time).

Most definitely the problem is somewhere with ActiveSync. Do you still have your Mogul? If so, would you be able to try and copy the ActiveSync.exe from the Mogul to the touch and see if you get the same behavior?

[jpeepers]

Originally Posted by Magicality

Unfortunately I don't have a Mogul to test it with...I am only monitoring the exchange server itself and can see the Touch is clearly not sending username & password along whenever the sync's fail...there will be no error displayed either (on the phone)...it does appear random to me as well (sometimes it will work fine for days then it will stop twice within a short time).

Most definitely the problem is somewhere with ActiveSync. Do you still have your Mogul? If so, would you be able to try and copy the ActiveSync.exe from the Mogul to the touch and see if you get the same behavior?

I still have my Mogul so I'll give that a try when I get home tonight.

Thanks for your input!

[jpeepers]

Originally Posted by Magicality

Most definitely the problem is somewhere with ActiveSync. Do you still have your Mogul? If so, would you be able to try and copy the ActiveSync.exe from the Mogul to the touch and see if you get the same behavior?

I could not locate the ActiveSync.exe file on my Mogul, do you know where it is located?

I had the problem again yesterday afternoon. This is so weird, I don't understand why it works fine on my Mogul and not on my Touch. I would think Windows Mobile 6.1 is the same on both devices? (the core files anyway).

From your data you posted it's obvious that the phone is not sending the correct ping info out. I don't have access to our companies IT department to verify that's what happening to me but it sounds logical. I work for a very large corporation so I'm sure the server side should be up to date with all the latest patches etc.?

[Magicality]

Originally Posted by jpeepers

I could not locate the ActiveSync.exe file on my Mogul, do you know where it is located?

I had the problem again yesterday afternoon. This is so weird, I don't understand why it works fine on my Mogul and not on my Touch. I would think Windows Mobile 6.1 is the same on both devices? (the core files anyway).

From your data you posted it's obvious that the phone is not sending the correct ping info out. I don't have access to our companies IT department to verify that's what happening to me but it sounds logical. I work for a very large corporation so I'm sure the server side should be up to date with all the latest patches etc.?

Do not fret, it is not your exchange server that is at fault...it is definitely a problem with the ActiveSync on the phone...The issue might be happening on your Mogul too (if you wait long enough) if you do have the same Windows Mobile 6.1...Maybe compare the following files in your Windows directory of both phones:

actsyncc.dll
repllog.exe

Those two are core components of ActiveSync...there might be more, not sure at the moment.

From what I have found on Microsoft Support Board:

The problem seems to be the connection for direct push email is not staying on.
...
Microsoft is full aware of this issue and working on it

[Compusmurf]

If you do a search, you'll find myself and others noticed this issue when the 1st "official" rom came out. Still no working, full time resolution.

[rtkeon]

A little off topic but is there a significant difference in battery savings by syncing every 10 or 15 minutes rather than using Direct Push?

Sorry I couldn't contribute more.

[Scrotum]

I am having this problem as well, I currently use Mail2web and even after manually doing a send/receive i am not having my email pushed to me.
________
SABRINAXXX LIVE