Known Verizon Issue with cracked outer casing

[Jedi54]

just got off the phone with Verizon and those idiots say it is "not a known issue" The phone rep put me on hold for 5+ minutes, came back and said, "WHOA, this doesn't look good. There's a lot of issues with this phone but they're all software related." He gave me HTC's phone number and told me to take it up with them.

WTF!

I'm going to try going into my local Verizon store later on to see if I can make any progress that way.