HTC Touch screen dark area? - Page 2

jguy · #11 (**permalink**) 05-03-2008, 02:09 PM

Are they replacing your phones because you have the protection plans? I have three spots on mine but no protection plan.

dicast · #12 (**permalink**) 05-03-2008, 03:29 PM

I guess i'm not alone on this. My original touch didn't have it. can't really tell unless i'm on a solid color screen.

zaya · #13 (**permalink**) 05-03-2008, 10:50 PM

After reading this thread i decided to take my Touch in and see if they would help me. I haven't had much success dealing with my local Sprint store but they stepped up and I should have my NEW TOUCH IN 3-5 DAYS. No questions asked. SWEET!!!!!

mikeylive · #14 (**permalink**) 05-03-2008, 11:57 PM

I just noticed this about 2 days ago. I must go to a corporate store now.

blisk · #15 (**permalink**) 05-04-2008, 12:33 AM

I also have the same problem. I was planning on bringing it into the store but just the other day i stupidly put my touch in the pocket with my keys. It now has a slight gouge on the black part of it so they could claim i dropped it :\. Either way its the $7 a month plan so i guess if i have to eat a $50 deductible its not so bad.

dukenightvision · #16 (**permalink**) 05-06-2008, 11:21 AM

Quote:

Originally Posted by htcuser

someone take a picture... i want to see how these dark spots look.

bubu · #17 (**permalink**) 05-06-2008, 12:35 PM

my "spot" is in the exact same place as the above posted picture. Even the shape is the same...so similar I would have mistaken the picture above for that of my own phones.

...like everyone else posting, my spot appeared 2-3 weeks after I got the touch. Have not bothered to exchange it fearing that I will get a refurb (and we all know those phones have some weird a** problems)...but if folks are getting new phones I think its time to take a trip to the sprint corp store.

bubu · #18 (**permalink**) 05-06-2008, 12:56 PM

...as a general heads up, you can request a phone exchange under warranty through sprint.com (I just did it). Will save some of you the time of having to go and deal with sometimes "sub" optimal intelligence sprint retail employees.

direct link is.

https://indirect.nextel.com/apps/adv...&withinRange=N

tablatronix · #19 (**permalink**) 05-07-2008, 12:35 PM

Makes me wonder if its a design flaw, maybe a stress area on the screen or even worse a chip overheating and cooking the screen from behind.

xdmg · #20 (**permalink**) 05-07-2008, 01:22 PM

Quote:

Originally Posted by bubu

...as a general heads up, you can request a phone exchange under warranty through sprint.com (I just did it). Will save some of you the time of having to go and deal with sometimes "sub" optimal intelligence sprint retail employees.

direct link is.

https://indirect.nextel.com/apps/adv...&withinRange=N

This cost $55 + tax =/