Soft reset ever hour

[CaGe02]

OK well I have searched the forum but no one seems to be having this problem. I just got my new touch yesterday as a replacement for my mogui. Since unboxing and getting it activated I have hard reset 4 times, and about every hour I have had to soft reset because it won't announce a message or call. The only thing I have added to the phone was XML contacts back up. The problem seems to happen after I change ringtones or open media player or audio manager. I don't know what could be causing this but do you think I got a lemon and need to send it back.?

My rom is 1.12.6521.1
radio is 2.13.00
rom date is 9/18/07

[ScandaLex]

Originally Posted by CaGe02

OK well I have searched the forum but no one seems to be having this problem. I just got my new touch yesterday as a replacement for my mogui. Since unboxing and getting it activated I have hard reset 4 times, and about every hour I have had to soft reset because it won't announce a message or call. The only thing I have added to the phone was XML contacts back up. The problem seems to happen after I change ringtones or open media player or audio manager. I don't know what could be causing this but do you think I got a lemon and need to send it back.?

I've been away from these forums for a while; but I can tell you that your problem is not uncommon- the phone freezes (lock-up) when it goes to sleep and doesnt wake for incoming calls or text.

It is for this reason that I've resorted to using my Treo 755p. I have to do a lot of reading (catching up) around here to find out if there has been any updates or fixs for this problem.

[Ovendoor]

Originally Posted by ScandaLex

I've been away from these forums for a while; but I can tell you that your problem is not uncommon- the phone freezes (lock-up) when it goes to sleep and doesnt wake for incoming calls or text.

It is for this reason that I've resorted to using my Treo 755p. I have to do a lot of reading (catching up) around here to find out if there has been any updates or fixs for this problem.

I will certainly agree that it will happen, but I wouldn't say it's common. (Does it mean that something is "common" if that something can be described not uncommon? I think something can be not uncommon, but also not be common) Ok, I'm back. I don't want to point out the obvious here, but you need to not install any apps after the hard reset, and see what happens. If the problem persists, wipe it, grab your manuals, charger, cables etc. and head to a store.

[CaGe02]

well I found out what is happening. When I open IE it does this. I wiped the phone and only thing I did was put my card in where all my ringtones are had my roomate text me while the phone was asleep. it rang and vibrated like it should. I opened IE and then closed it and bam no vibrate no sound no nothing. Anyone else know of this or should I just get prepared to go to the store tomorrow

[EDGE23]

Originally Posted by CaGe02

well I found out what is happening. When I open IE it does this. I wiped the phone and only thing I did was put my card in where all my ringtones are had my roomate text me while the phone was asleep. it rang and vibrated like it should. I opened IE and then closed it and bam no vibrate no sound no nothing. Anyone else know of this or should I just get prepared to go to the store tomorrow

my bro had 2 like that, and honestly he didnt find a fix for it, he even run the phone without app, quick menu disable, htc home also disable and it still didnt wake up. IMO i would return/exchange it.

[ScandaLex]

@ Ovendoor- I've no idea what you're talking about.

@ Cage- for many of us that have this problem, the things that bring it on are not consistent. From your post, IE seems to be your culprit.

This has occurred on stock and fully loaded phones. Exchanges, for the most part, didn't help- the problem still reared its ugly head. I'm not suggesting that you not get it exchanged, I'm just saying don't be surprised if it starts happening on the replacement and IE isn't the reason it's doing it again.

Also, this same, not waking from sleep, occurred in the Mogul as well. I've posted my feelings previously that since both the Mogul and Touch are HTC phones, I feel that its simply an issue with the phone and not the apps that are being run; hence the inconsistency.

Good luck with your replacement. Lets us know how it works out for you.

[CaGe02]

Thanks for the info but I tried something last night. I installed Vista CUbe 2.0 and enter the IE through that instead of on my regular cube. Now the problem is gone it has been over 18 hours and no problems and the phone has been asleep most of the day. Also I noticed that my home page is what I set it to not the sprint software store as it was when I loaded from the original cube. I don't know if this changed anything with the IE but it certainly worked for me. I wil post again in a few days to let everyone know if this is a persistent change. I hope it is because I have fallen in love with my touch.

[Primenall]

Originally Posted by CaGe02

Thanks for the info but I tried something last night. I installed Vista CUbe 2.0 and enter the IE through that instead of on my regular cube. Now the problem is gone it has been over 18 hours and no problems and the phone has been asleep most of the day. Also I noticed that my home page is what I set it to not the sprint software store as it was when I loaded from the original cube. I don't know if this changed anything with the IE but it certainly worked for me. I wil post again in a few days to let everyone know if this is a persistent change. I hope it is because I have fallen in love with my touch.

Just take it back and get a different one, sounds like it's a lemon. I'm sure there are other ones out there like it too, but I've NEVER once had my Touch not wake up and I've put it through the ringer with so many different configurations and programs. The only hard resets I've done were because I wanted to.

I may just have an exceptional one but your problems aren't right, just get it exchanged now when it's easier in case you get another lemon and have to exchange it again

[w0rdie]

I have the same issue with my Alltel Touch... I'm hoping the updated 6.1 rom fixes the problem.

[Mubashir]

i have the same exact problem i have to soft reset it every dam hour and the thing is i cant take it back since i dont have insurance they charge me like 55 bucks so any one have any ideas????????