Anyone being mysteriously charged after they swapped their Mogul for Touch?

[EtherealRemnant]

You guys DO realize that by law, if Sprint makes a mistake like that and it was something you definitely couldn't have missed yourself (and thusly should have called about), they can come back and slam all of those charges at you all at once, right?

If Sprint does an account audit, you'll both be screwed.

[divxrippimp]

I told him already, lol...

I have 181 dollar charge on my account, which i was told is the "difference" between the phones, which makes no sense no matter how you look at it, Mogul New customer price vs msrp touch, mogul new customer price vs touch new customer price (which is less)... AND the woman said there was a fee for overnight shipping... and it was shipped GROUND which i have the proof of... so so so so awesome... but i have been dreading it so bad that i haven't called in 1.5 weeks... I WILL TODAY I PROMISE, i just hate calling so much :'( :'( :'( :'( :'( :'( :'(

[Shaska]

Originally Posted by EtherealRemnant

You guys DO realize that by law, if Sprint makes a mistake like that and it was something you definitely couldn't have missed yourself (and thusly should have called about), they can come back and slam all of those charges at you all at once, right?

If Sprint does an account audit, you'll both be screwed.

Yep, there have been many posts on this forum of this exact situation happening... And thanks to many people being rolled over to the new billing system lately, I bet both of those guys are headed right for an audit...

[nrupalp]

I jsut got my mogul swapped with Touch about two weeks ago and got a return kit with new touch. I still havent had chance to send the mogul back. As soon I got an email back from eCare that i will get new Touch, I logged in and saw 499 credit to my sprint account. Will this credit stay if i never send the Mogul back?

[copper rs]

This happened to me as well. I finally called retentions last week and the woman took care of it but I had to actually send her copies of the emails from ecare. Without those emails she would not have been able to help me. Make sure to save each and every email from sprint, because as we all know, they have an awful billing system and even worse CSRs.

[copper rs]

Originally Posted by nrupalp

I jsut got my mogul swapped with Touch about two weeks ago and got a return kit with new touch. I still havent had chance to send the mogul back. As soon I got an email back from eCare that i will get new Touch, I logged in and saw 499 credit to my sprint account. Will this credit stay if i never send the Mogul back?

nope, 30 day temp credit (or 7 day in my case...). send back the phone or you'll pay.