Unhappy Sprint Customer needs advice

[MizzPrincezz]

I recently took my 4th Sprint Touch Pro (got it in June and the kb stopped working in early August) into a Sprint Tech Repair Store to see about getting my unresponsive keyboard replaced (how inevitable) . My mother and I arrived a little more than an hour before the store closed on Labor Day (they closed at 2pm) . My mother sent her Blackberry Curve in for her SprintTV not working and several other customers were there also. The 2 men that were at the front desk were hardly paying us any attention because they were playing with their phones, one had a Palm Pre that he kept blabbering about to me.

They sent my phone to the tech and back fairly quickly. One of the guys at the front desk brought me back my phone claiming that my phone was damaged beyond repair . I asked him what he means by that, after all it was only the keyboard that wasn't working. He brings back my phone to me opened up showing me smudged finger prints (which probably belonged to the tech because I obviously couldn't do it) claiming it had been water-damaged and to use my TEP & file a claim with Asurion. He also had brought back several phones including my mothers BB claiming that they all had been water-damaged. With all respect to the Sprint Techs that do their jobs wonderfully I really believe that these particular Techs were being lazy that day and the only reason and they constantly say they aren't owned by Sprint as in a defiant attitude/tone so they won't have to help you.

I know for a fact that my phone has not been water-damaged AND that the keyboard being unresponsive is not my fault and I shouldn't have to pay $100 dollars for an obvious and proven defect because of battery placement inside the phone . I almost forgot to mention that the tech didn't even take the consideration to put all of my screws back into my phone. I didn't ask for a TP2 or anything I just wanted my TP fixed , which they could have easily done if they weren't in such a hurry to leave. My 3rd TP's screen went mental for no apparent reason and because that cheap plastic chrome had a deep nick in it I had to pay $100 for a deductible.

I called Customer Care. The first rep. was really nice and understanding, the second one (tech support) .. not so much. The CS tech support guy told me that my phone was damaged beyond repair and that I was going to have to pay $100. I attempted to explain what happened that day and he became very rude with me and at that point I just asked him to transfer me to retentions and that T-Mobile sounded like a better option to me. I hung up the phone after that because I didn't feel like chatting it up with CS anymore.

What should I do now ? I don't have $100 dollars to give (my mom is the owner of the line) and especially when I know that I shouldn't even have to pay it. I want my phone fixed I'm not even trying to get a TP2 like everybody else I just want my phone fixed and I want them to remove that Damaged Beyond Repair label from my account.