Re: Sprint replacing Touch Pro with Touch Pro 2!
 

It's a direct number to Hesse. He probably got it off the consumerist.com, which is a lovely site :)

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

So I called Sprint Advanced Technical Support and they said that if the store put in an order for the phone, that they are the only ones who would know what customer the phone is for specifically. Sprint only knows what store put in what orders, not for which customers the orders are specifically.

But she said to make sure I check everyday myself because the store could forget to call if an order comes in for me.

When I went there the guy was trying to fixing the guy in front of me's Moto Q. He gave up trying, went in a drawer and just pulled out an envelope with another one of the same phone and put the guy's busted one in the envelope. So it seems that in fact, the store just orders replacements and stock just to try and have stuff ready for their customers when they get there.

I also forgot to mention that the store I went to was marked as a "ReadyNow" store on the Sprint repair center lookup page, not a "replacements by mail" place.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Anyone able to get a TP2 ordered today? Still waiting to take mine in until they have warehouse inventory.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

pardon my ignorance...who is Hesse?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Sprint CEO

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I don't want to post too much unrelated stuff in this thread but ROFL!

Thanks for that <3

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I went to the sprint store yesterday to get my phone serviced because of keyboard failure! Well, long story short, all-in-all she told me that the TP2s were out of stock, but told me they won't have them till AFTER DECEMBER!(?) What a bunch of crap! Than she told me my only options for an exchange would be a Palm Pro or a HTC Snap......first off...WTF is a Palm Pro.......and while we are on the subject WTF is a HTC Snap?!?!?!?! So I was talking to her in a nice manner and mentioned the new program they had with the swapping and she told me "I don't know, we never heard of anything like that. Sprint wouldn't switch you out for one of those anyway, they would lose too much money!" and kept telling me no!

At that point I stopped trying and just thought I would try another store or even a Wireless Toyz who has an authorized repair shop in it! So I'll be persistant and keep trying.......but what she also said was.......

....."HTC has a new phone coming out in December called the *******!"
I forgot what name she said, was kindah pissed about the TP2 but she said it's supposed to be the Touch HD2!

So maybe sprint is losing money swaping these phones........or maybe she was full of feces!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Did she call it the Leo? That's the HD2.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Damn, I got lucky I guess (like someone said earlier). The service dude I talked to at the store was excited to trade me up :lol: He was like, "Well you are in luck! You can choose to trade for bla bla bla or the Touch Pro 2" I asked for the latter and he handed me a Touch Pro 2 dummy phone to play with while he put in the order. Said including mine, he was waiting for five TP2s to come in.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

If that's what she was talking about then she's dead wrong. The HD2 is coming out soon in Europe and while there's been no official date set, it appears that the first US carrier to get it will be T-Mobile in Q1 2010. There's been no word on a CDMA version yet.