Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Well guys my fiancee wasn't soooo lucky! She took her touch pro in only to get another in return! Oh well, sure something will go wrong with this one too.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Woohoo, got my TP2.
Now gotta find some ROMs for it...:grin:

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

congrats!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Sorry guys had to throw the deuces to my touch pro... I went with the palm pre its refurbished but im going to play with it until i can sell it / trade it for a samsung moment.
It has some cool app and i got the homebrew thing working already.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

All exchanges now have to be done in-store!

However, this doesn't change the rules, they're the same as they were when the thread started.

If you have a Priority 4 exchange (which is any TP exchange), you get your pick of the lesser phones mentioned ad nauseaum, and a REFURB TP2. At this point in time, the refurbs are mostly OOS because it's a brand new phone that's pretty well built.

If you've had THREE OR MORE exchanges in the past SIX MONTHS, you then become a Priority 5 exchange, which entitles you to a NIB TP2. This is Sprint policy! If the store is screwing you around on not giving you a NIB TP2 after your three exchanges, you need to tell them you talked to someone in Tech support who told you that there was something called a WEL List, and that you are what they called Priority 5, and you can get a NIB TP2, BUT ONLY AT A STORE.

Stores try to deny you a NIB TP2 even if Sprint policy would give you one for a few reasons: they're hoping for a sale, they don't want to lower their stock any (if they have one in the store, then they give it to you there), or they're just being *******s (love the stars).

Just remember, SPRINT POLICY says after 3 exchanges on the TP in six months, you can get a TP2. This is not something you should hesitate to pursue. In the long run, you're actually saving Sprint some money, because keeping the TP's in circulation is expensive for them. So you're being a good samaritan by getting your TP2. :)

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

actually your wrong...only a little bit though... if you refer to here http://forum.ppcgeeks.com/attachment...8&d=1255230959 and look at *important note* it clearly states touch pro holders DO NOT have to meet the minium exchange requirements other devices must meet to be offered a different device..

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Yeah, I vouch for what Art said.
In fact, I believe I was on my 4th TP when the manager at my Corp store finally did a Priority 5 exchange for a Nib TP2. I don't think it was ever done there b/c the rep who helped me yesterday was shock I was getting a new TP2 and actaully asked the tech, "Is he really getting this?" before activating it for me.

It's all good now.


BTW- Merry Christmas all!:bigsmurf:

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Hustla, while the memo states one thing the store's practice and the overall policy are what you are dealing with. Most stores know nothing about the memo, they all know about the "3 in 6mo" policy. Not to mention consumers really shouldnt know about an internal memo that is an exception to the rule on their most expensive phone (hence the general negative reception to it being brought up), but the 3in6 applies to ANY phone and is openly discussed via echat, tech support and so forth. It is a better line to work 3in6 if you are having touble with CS, of course do not ask for a TP2 just work through the options landing on the only obvious replacement.

Of course you know about getting TP2s since you are on the hook for 6 that you are going to give away.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Dude... I replaced my tp last night at a local sprint store and got a tp back what are you talking about?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

That sucks. Better luck next time.