Originally Posted by pesok (Post 1286323)

here is my story: hopefully it will be usefull for someone: i went to quite a few stores with different sories received(offerred all snap, bb, other crappy phones) i even asked directly at last two stores if i could exchange for TP2 and was denied on the spot both times(one girl rep even said quite angrily that its not possible to exchange tp for tp2 and never will be). Finally i gave up and just decided to stick with my beloved TP so i just went to closest sprint corp store(not 3rd party) and insisted that they fix it and not replace with crap phone or another TP. They fixed the keyboard and i was happy off. 2 Days later keyboard died again, went to same store again - fixed. about 5 days later the screen just got stuck in landscape mode, went to same store again and repair guy(same one that fixed it 2se before) told me i should really get a replacement since my TP's inside ribbon was quite worn out(his words), i said no way i dont want crappy snap and such, he said - what about if i can get you new(not refurbished) TP? i said no again since i have screen protector on mine and didnt feel like buying new one, rep said said what about if i can get you refurbished TP2? i said no again, he looked on computer again and asked what about bnib TP2? i said no just fix my damn TP i am tired of coming here. He went on back again and said he will try to fix it, 40 mins later he came out and said that unfortunatly my TP is beyond repair. I was quite mad at that point and he called the repair manager, that guy was very cool and we made a deal - i exchange my Tp for BNIB TP2 + Plantronics BT set(one thats $139 at sprint store). I finally got fed up and took the deal. When i picked it up the next day the same manager told me about HTC Spartan(leo/HD2) will be available for current TP owners as the replacement by christmas of this year. Damn i should have refused but oh well i will just buy HD2 when it comes out and sell TP2 on ebay i guess. My point is if you dont mention the replacement for TP2 and just want to have your TP fixed - eventually u will be offered TP2 as replacement and even BNIB! I wonder if anyone read this whole post, my bet is a no:)

Originally Posted by twe90kid (Post 1280097)

anyone have luck with taking to tech on Sprint echat?

Originally Posted by Avareyne (Post 1286460)

Yes, if you are like me and only have a cell phone then echat will work with you. I just have them speak with tech support for me due to getting constant disconnects/dropped calls when in the middle of speaking to them. They offered me the TP2 (along with a bunch of others, including the Tour) but it was backordered so I go back every couple days to ask if it is in stock yet. This is nice because you have an actual LOG of them offering it to you. Which might be beneficial if it is still out of stock and you want to try a store (bring a copy).

Be nice and let them know you appreciate them calling for you. And I am asking that everyone not do this if you do actually have another phone to use.

Originally Posted by lgmayka (Post 1286757)

Has anyone actually used the Advance Exchange site recently? When I try it out, it only offers another Touch Pro. But I was wondering whether, when the order gets to the warehouse, someone might look at Sprint's current policy statement and say, "We're supposed to be replacing the Touch Pro with something else."

So has anyone actually received a Touch Pro replacement through the Advance Exchange site recently (since the notorious memo was leaked)?

Originally Posted by lgmayka (Post 1286757)

Has anyone actually used the Advance Exchange site recently? When I try it out, it only offers another Touch Pro. But I was wondering whether, when the order gets to the warehouse, someone might look at Sprint's current policy statement and say, "We're supposed to be replacing the Touch Pro with something else."

So has anyone actually received a Touch Pro replacement through the Advance Exchange site recently (since the notorious memo was leaked)?

Originally Posted by lgmayka (Post 1286757)

Has anyone actually used the Advance Exchange site recently? When I try it out, it only offers another Touch Pro. But I was wondering whether, when the order gets to the warehouse, someone might look at Sprint's current policy statement and say, "We're supposed to be replacing the Touch Pro with something else."

So has anyone actually received a Touch Pro replacement through the Advance Exchange site recently (since the notorious memo was leaked)?

Originally Posted by pesok (Post 1286323)

... When i picked it up the next day the same manager told me about HTC Spartan(leo/HD2) will be available for current TP owners as the replacement by christmas of this year.

Originally Posted by cmajewsk

No way. That is completely false, and something Sprint is "leaking" to manager's to keep people in their original Touch Pro's, and from having to dish out a NIB TP2...maybe he was hoping you'd take him up on that and wait....