Need some help - I think my phone is bricked.

johnrg87 · #1 (**permalink**) 08-07-2009, 10:12 AM

So I was trying out a new radio for my touch pro last night...

Everything was going along as usual until the phone restarted. The 'HTC Touch Pro' screen came up and then the phone cut right back off. The screen was blank and as far as I can tell the phone was off, but it wouldn't stop vibrating until I pulled the battery out and unplugged the USB cable. Now any attempt to turn the phone back on gives me the same result. I get the HTC Touch Pro screen and then constant vibrating. I've tried pressing the vol down button, enter key, and reset button to do a hard reset(I think that's how to do it manually), and I've also tried the soft reset. Neither have worked. Though probably because the phone isn't actually on other than the couple of seconds the Touch Pro screen is up.

I have insurance with sprint, so I guess I'll have to take it in for a replacement. I'm just worried because the phone is unlocked and has a custom rom as well as a different radio. But seeing as the phone won't turn on I think I might be okay. I'm not sure though.. Is there any other way for them to find out?

Has anyone else here had this or something similar happen to them? Is there maybe a way to fix it or any troubleshooting I can try? Or should I just take my chances with Sprint? I'd appreciate any help at all. Thanks.

ott · #2 (**permalink**) 08-07-2009, 10:22 AM

Quote:

Originally Posted by johnrg87

So I was trying out a new radio for my touch pro last night...

Everything was going along as usual until the phone restarted. The 'HTC Touch Pro' screen came up and then the phone cut right back off. The screen was blank and as far as I can tell the phone was off, but it wouldn't stop vibrating until I pulled the battery out and unplugged the USB cable. Now any attempt to turn the phone back on gives me the same result. I get the HTC Touch Pro screen and then constant vibrating. I've tried pressing the vol down button, enter key, and reset button to do a hard reset(I think that's how to do it manually), and I've also tried the soft reset. Neither have worked. Though probably because the phone isn't actually on other than the couple of seconds the Touch Pro screen is up.

I have insurance with sprint, so I guess I'll have to take it in for a replacement. I'm just worried because the phone is unlocked and has a custom rom as well as a different radio. But seeing as the phone won't turn on I think I might be okay. I'm not sure though.. Is there any other way for them to find out?

Has anyone else here had this or something similar happen to them? Is there maybe a way to fix it or any troubleshooting I can try? Or should I just take my chances with Sprint? I'd appreciate any help at all. Thanks.

When it comes up to the Touch Pro boot screen does it show the new radio version at the bottom? That would be the only hint I can see Sprint catching if you want it replaced, but it kinda sounds toast man....

**Noir** · #3 (**permalink**) 08-07-2009, 10:25 AM

was the phone unlocked?
can you get into bootloader
how did you try and flash a new radio?

johnrg87 · #4 (**permalink**) 08-07-2009, 10:54 AM

Quote:

Originally Posted by Noir

was the phone unlocked?
can you get into bootloader
how did you try and flash a new radio?

Yes, I unlocked the phone.

No, can't get into bootloader.

I just followed the directions from the 'radio' thread in the upgrades section. Put it into Active Sync and so on. I've changed the radio a couple of times before without any trouble.

johnrg87 · #5 (**permalink**) 08-07-2009, 10:57 AM

Quote:

Originally Posted by ott

When it comes up to the Touch Pro boot screen does it show the new radio version at the bottom? That would be the only hint I can see Sprint catching if you want it replaced, but it kinda sounds toast man....

No, it doesn't even make it that far. I turn the phone, a screen comes up that only reads "Touch Pro", and then the phone cuts off and the vibrator kicks on. The screen is only on for like 2 seconds.

**Noir** · #6 (**permalink**) 08-07-2009, 11:28 AM

reflash stock via sd card and try again
edit that won't work
uhm hm call tep insurance....

johnrg87 · #7 (**permalink**) 08-07-2009, 11:43 AM

What's tep insurance?

htcman724 · #8 (**permalink**) 08-07-2009, 11:59 AM

do a hard reset, hold down the vol downthe enter button then hold down the power button should do the trick

johnrg87 · #9 (**permalink**) 08-07-2009, 04:32 PM

Quote:

Originally Posted by htcman724

do a hard reset, hold down the vol downthe enter button then hold down the power button should do the trick

Damn, I tried that and thought for a second it was going to work. But it just went back to doing the same thing.

I guess I'm gonna have to take it into sprint tomorrow. Hopefully they won't be able to tell it's unlocked or anything. I don't see how they could.. I'm just don't wanna get screwed.

Any other ideas?

bkurek · #10 (**permalink**) 08-07-2009, 04:41 PM

Quote:

Originally Posted by johnrg87

Damn, I tried that and thought for a second it was going to work. But it just went back to doing the same thing.

I guess I'm gonna have to take it into sprint tomorrow. Hopefully they won't be able to tell it's unlocked or anything. I don't see how they could.. I'm just don't wanna get screwed.

Any other ideas?

try the other key combo. open the keyoard and hold down the down arrow, volume down, and power. push reset.