Broken Sprint TP, flashed ROM, Asurion...
 

Please don't flame me too hard as I'm sure this has been covered but I can't find a clear answer. I broke my Touch Pro (dropped it on it's face, it rings b ut I'm getting nothing on the screen, plus it's already beat to hell...) and have filed an insurance claim. My question is; Is it going to be an issue if the ROM has been flashed? I don't think I can reflash it as I can't really do anything with it. Also, does anyone think they would give me a hard time if I didn't return the battery with the phone?

Thanks a lot and sorry if this topic has been beat to death.

Re: Broken Sprint TP, flashed ROM, Asurion...
 

Might wanna check the sticky in the TP forum about TEP and Asurion claims. Not sure about the flashing thing, but I know when I swap with Sprint, they don't provide a new battery, so you have to keep it. I've never gone through Asurion, so can't be positive. Good luck

Re: Broken Sprint TP, flashed ROM, Asurion...
 

If the phone still works but the screen doesnt you can still flash. Flashing by pc doesnt require the use of the screen, you can also relock the phone this way. Replacement phones dont come with a battery so you should keep yours.

Re: Broken Sprint TP, flashed ROM, Asurion...
 

Thanks to both of you!

Re: Broken Sprint TP, flashed ROM, Asurion...
 

+1 to still flashing. I had a broken screen but it was just my touch screen stopped working. flashed it locked it returned it not problem what so ever.

Question though. Why are you going through Asurion? If you have TEP you shouldnt have to do all that Just take it into a sprint store they check if its water damaged and assuming its not replace it free.

Re: Broken Sprint TP, flashed ROM, Asurion...
 

Because it was dropped (repeatedly). When I called Sprint, I was told to go through insurance.

Re: Broken Sprint TP, flashed ROM, Asurion...
 

I think you should still go to the store maybe they will change it for you. if they dont then you do the insurance but you should try the store first... worth a try...

Re: Broken Sprint TP, flashed ROM, Asurion...
 

some people say that they never relocked there phone or flashed it to stock and they never got in trouble or anything like that but its better to be safe then sorry.

Re: Broken Sprint TP, flashed ROM, Asurion...
 

dont use asurion, use advanced exchange, itll be free for the replacement

Re: Broken Sprint TP, flashed ROM, Asurion...
 

If the screen still powers up, Advanced Exchange will be able to assist you. It's when your screen is not functional at all (no backlight) that you have to go through the Asurion Insurance. Newer TEP guidelines don't allow servicing stores to cover the screen.
At least that is for Red Carpet/Third party dealers, not sure about Sprint Corporate direct
stores.

P.S.
Buddies of mine that have gone either route, have received their phones already security unlocked. Flashing back to stock is the safest way to go. Having to relock it may not be the case. But, most will agree, better safe than sorry.

Re: Broken Sprint TP, flashed ROM, Asurion...
 

I wouldn't be concerned about the cooked ROM on the device. The warehouse doesn't have the time to check each individual phone and ensure that you didn't load an unauthorized ROM nor will they even give much of a damn when your screen is cracked. They get the phones at the warehouse, pull them out of a box, scan the barcode on the back and off it goes to become someone else's problem. I wouldn't waste my time.

Re: Broken Sprint TP, flashed ROM, Asurion...
 

Defintely try going to a sprint corporate store first. I just did this a couple weeks ago. They told me they were going to fix the screen so I left my phone. The next day I went to pick it up they told me they couldnt fix it and handed me a brand new TP and apologized cause they couldnt recover any of my data (lol like my phone had ANYTHING on it when i took it in)

Re: Broken Sprint TP, flashed ROM, Asurion...
 

I love it when that happens :P