no ##3424, dmrouter.exe or epst on verizon touch pro

[cligulley]

hi guys, got a verizon touch pro, i am unable to to enter ##778, ##778#, ##3424, ##3424, or any form of those codes with results. when i enter this on my other touch pro, it brings the respective programs up right away without even having to press send, but not on this phone. i tried following advice i saw on here about navigating to the windows directory to find the actual programs dmrouter and epst, and i found NO dmrouter program whatsoever, and epst is a non-executable, and there is also an epst2 non-executable. i need to be able to use qpst on this phone, so i have to get into the diag program at minimum.