Touch Pro Broken ?

brazen · #1 (**permalink**) 05-08-2009, 11:39 PM

Help! I've had my Sprint Touch Pro for a few months now and it has been working great until yesterday. Now none of my hardware buttons nor the keyboard works. Also, it is running EXTREMELY slow, like unusable slow. It takes about 5 minutes to boot up. Most apps just hang.

I flashed Juggalo's ROM when I first got the phone, but it's worked great for months. I did not drop it, it did not get wet, I did not install any new programs. Neither soft reset nor hard reset fix the problem.

Any ideas?

**razorloves** · #2 (**permalink**) 05-08-2009, 11:42 PM

Sounds like a hardware malfunction, but to be sure i would flash the sprint shipped rom and if it still does it then get a warranty replacement.

dino_squirrel · #3 (**permalink**) 05-09-2009, 04:19 AM

i second that. reflash with original.

tc32brat · #4 (**permalink**) 05-09-2009, 10:17 AM

if you don't have insurance...now would be the time to get really mad.....then get new phone....if you do have insurance, then your in luck cause it sounds like your going to need it

faintecho · #5 (**permalink**) 05-09-2009, 01:46 PM

Quote:

Originally Posted by tc32brat

if you don't have insurance...now would be the time to get really mad.....then get new phone....if you do have insurance, then your in luck cause it sounds like your going to need it

even if you dont have insurance you can call and get TEP added. This month ( may) is open enrollment.

**razorloves** · #6 (**permalink**) 05-09-2009, 03:44 PM

Quote:

Originally Posted by tc32brat

if you don't have insurance...now would be the time to get really mad.....then get new phone....if you do have insurance, then your in luck cause it sounds like your going to need it

how does this have anything to do with insurance. It's not his doing so it would be a warranty replacement, right?

brazen · #7 (**permalink**) 05-13-2009, 12:50 AM

I've reflashed to stock ROM and problem persists. It's becoming clear that this is a recurring problem with the TP and all of a sudden the keyboards and face plate buttons are going out. Some peope seem to get a replacement phone in the Sprint store, others have to send their phone in for repair for weeks. Let's hope they don't make me send it off. I don't know if I can breathe without my mobile...

jthomas8946 · #8 (**permalink**) 05-13-2009, 07:54 AM

Quote:

Originally Posted by razorloves

how does this have anything to do with insurance. It's not his doing so it would be a warranty replacement, right?

Yeah, if it within the year warranty he will be able to get it replaced even if he does not have the insurance.

**razorloves** · #9 (**permalink**) 05-14-2009, 11:01 AM

Quote:

Originally Posted by jthomas8946

Yeah, if it within the year warranty he will be able to get it replaced even if he does not have the insurance.

That's what i thought. thanks.
From reading these warranty/insurance threads it seems though that a lot of people on sprint have a hard time getting a warranty replacement for manufature defects, and sprint pushes them to use their insurance and pay the 100 bones. sucks

Lethanialist · #10 (**permalink**) 05-14-2009, 04:21 PM

I just had my second Touch Pro break and I called Sprint. I'm on the SERO employee plan so I think I get better service, but they told me they have a new service option where for $1 to $2 (some administrative fee) you can get any phone you want as a replacement. I'm getting a Touch Diamond as a replacement because both TPs have lost all keyboard and hardware button function intermittently and the backlight tends to flash from dim to bright over and over, as well as the phone running extremely slow to the point I can't use it. All of these problems are intermittent but Sprint has always taken care of me, so I can't say I blame them for anything..

My advice: Try to get a different phone. If you have TEP it might be a bit easier.