Help me please !!! super NEWB

[maddhattar]

Now im mad as **** i've been to 5 metro stores in detroit and none of them can flash my touch pro one guy said the hard drive won't accept the houdini program also i have the sprint touch pro all i want is metro pcs service with all my web options working picture mail and all that other stuff so what are my options



ps I know when they flash the phone it won't have it right away and i don't understand the code talk around here so treat me like im not smarter than a 5th grader