Re: Sprint terminating my contract for too much roaming
 

The OP said the roaming happens when he's at work. The Airave goes in your house and connects to your broadband internet connection. That really won't help him. In his case if he keeps roaming and would have service terminated the best solution would be to switch carriers.

Re: Sprint terminating my contract for too much roaming
 

I had the $99 plan and called and complained and they gave me the Airave for free. My problem wasn't that I didnt have service, it was my phone didnt ring and calls kept going to VM. Once I got it and found out I would only have 1x and no EV I just put it in the closet. John told me at the time it was Sprint and convinced me to put my TP on VZN. Very good move. I dont think they can ask for the phone back.. Is it in the contract anywhere?

I am selling the Airave for $50 shipped Its going on Craigs today too. If they wont hook you up @ Sprint for less PM me if you want it.

Re: Sprint terminating my contract for too much roaming
 

um......

The Airave is good for use in his home or office only...so yah....if hes getting bad service with Sprint everywhere else....its his right to choose whether to go with a different carrier, or try to make the best out of the situation with Sprint.

Sprint is in a bad financial situation because of many factors...

I dont feel bad for suggestion those two options at all. Its his right to get service that works the way its supposed to. Period. Whether it takes an Airave or VZW service....then thats what it takes.

Your post is pretty funny to me. What would you have him do? Suffer with useless cell service that he cant use?

Please....

Re: Sprint terminating my contract for too much roaming
 

Yes.


Not only is it his right, but it is his duty as an American citizen to stand up to the injustices of corporate greed. He should then write a tell-all book describing the hardships he had to overcome and the strength he showed in the face of adversity in his struggle to receive adequate service. This would more than likely get made into an ABC Movie of the Week.

Re: Sprint terminating my contract for too much roaming
 

Give me a break, what an asinine statement.

The number of actual users like me who even know you can convert a Sprint phone to VZ service are infinitesimal in the total pool of cell phone users.

Hell, most Sprint employees don't even know it's possible. I converted three Sprint phones in the last month to VZ service for Sprint employees who use VZ service on their own personal cell phones.

Not one of those dudes knew it was possible to do that until I showed them my Sprint phone working just fine on my corporate VZ account......

~John

Re: Sprint terminating my contract for too much roaming
 

Yes, you can.

~John

Re: Sprint terminating my contract for too much roaming
 

wrong thread (delete)

Re: Sprint terminating my contract for too much roaming
 

Right....and with the number of posts suggesting people use SPRINT phones on VZW service, i'm sure that's helping Sprint out in the long run instead of suggesting them to buy the Airwave. If Sprint decides to go the way of Circuit City, your use this awesome phone on VZW service goes right out of the window. Way to try and help a struggling company.

Pay for the Airwave like an honest citizen and not try to get it for free? My bad for not trying to help the guy rip off a company. I'm sure if it were your company people were trying to rip off then you'd have a different view.

LoL

Re: Sprint terminating my contract for too much roaming
 

Its not ripping them off..its calling and asking if they can do anything to help make their service work. Every word I said to them was the truth...I just acted like I didnt know what an Airave was so that I could convince them that I needed it..which I did. I still pay the monthly charge.

If Sprint was so concerned with keeping customers, then they wouldnt let their customer service people be such a-holes. They finally realized that and are now trying to rectify it...by giving people like me an Airave so that they can use the service in the house.

Seriously...just chill....I dont think anyone in this thread is trying to give advice for the purpose of ripping Sprint off. Thats quite an accusation..and one that I think is totally unfounded.


And honestly...you act as though some huge segment of Sprints customers have decided to revolt and use their Sprint devices on VZW...I mean really. If people end their contract, (or Sprint ends it FOR them) why SHOULDNT they be able to use their own device on VZW? And in the situation above...Sprint has no right to take that phone from him...they are the ones cancelling the agreement, not him.

Re: Sprint terminating my contract for too much roaming
 

Man, you are totally clueless.

Nobody is trying to rip-off Sprint, they just want the service they legally paid a fair bit of money for & Sprint is not delivering.

Why should the customer have to pay for an airwave to rectify Sprints cr@ppy network coverage?? (it not the customers fault that the phone is constantly roaming). If Sprint service worked as it supposed to, the airwave would never be needed in the first place.

The funny thing is, an airwave isn't going to fix the OP's problems anyway. All an AW will do is make it work better in their house, it won't do a thing to cure the fact that the phone is always roaming because Sprint has inadequate network coverage.

I switched from Sprint to VZ for exactly these kind of problems (& my problems disappeared) & if I choose to use a Sprint phone on my VZ account I can't see why that should upset anybody.

~John

Re: Sprint terminating my contract for too much roaming
 

For users like me, with borderline coverage but who can still make and receive calls, if I were to get a free airave, yeah, it would be a rip off.

I think for users with legitimate problems like the OP, they should give it to him for free. It's not a rip off if the user has a real problem.

Everybody wins! I mean, scenario A: Sprint loses a $200/mo customer. Scenario B: they end up paying I don't know how much to Verizon for his roaming. Scenario C: They give him a free Airave (which they don't lose much money on), they save themselves the cost of roaming, and they keep $200+ in their pocket every month. No brainer really.

Re: Sprint terminating my contract for too much roaming
 

Thanks for the well thought out reply.

I mean yeah it sucks that coverage is spotty, but to 'deserve' free stuff because of it is, in my opinion, totally not right. It's like saying because the tires your car came with suck in the winter that you should deserve FREE snow tires. That's what the majority of people in this thread are saying. Sprint is not offering the Airwave for free so why try and get them to give it up for free? I'd rather the OP switch carriers instead of trying to get free stuff out of Sprint because "their coverage is crappy." Maybe I don't know what i'm talking about here, but as far as I was aware, Sprint had a coverage map that indicates where they would get service and where they wouldn't. Even entering your zip code on the Sprint home page shows this. Now if moving to an area with little to no coverage is what the OP did, then Sprint has no obligation to give him free stuff because of it.

Re: Sprint terminating my contract for too much roaming
 

The company is struggling because of their own actions..... not the users. And a sprint phone on Verizon networks doesnt hurt them if they aren't subsidized. If it was a full purchase then whats the issue?

Your analogy of snow tires was not a good one. With Sprint you are paying for a service, and they are the ones that tell you if your home address or area you are in the most is under coverage and whether or not they can service you. If they cannot do that with their normal cell tower coverage, why shouldnt users try to get them to provide the coverage anyway they can?

When you buy a Vette, Viper, Porsche, WRX STi, Evo, etc etc that come with high performance street tires, you shouldnt be expecting to be able to use them all year round. However, when Sprint sells you service and they say it covers your house, you should expect them to be able to carry through.

Re: Sprint terminating my contract for too much roaming
 

Um, how do we know Sprint said anything about their coverage covering the OP's work? As subscribers we should take a tad bit of responsibility in the matter to find out before hand if our providers will work where we are located. I'm assuming Sprint worked just fine for the OP until the job came along, in which case, no, Sprint has no obligation to give away free stuff, nor do they have an obligation to carry through on anything.

Re: Sprint terminating my contract for too much roaming
 

You're right about that, they didn't offer it for free. But nobody is suggesting that the OP goes into a Sprint store and 5-finger discounts one. It's more like "Hey, I know you guys want me off your network, but there's another option here that you might not have considered...". If they still want him off the network, it's their choice. If they want to keep him, it's also entirely their choice.

After all, people (some more deserving than others) have gotten them for free, and this scenario is exactly why Sprint does give them away for free in order to avoid losing a customer. The retentions department gives them away to customers who call in to say "My coverage is not good enough, I'm going with Verizon". The only twist here is that the OP didn't call and complain, he figured "Well, my coverage sucks, I'll just use my free roaming".

To me, it looks like a mistake, Sprint didn't consider the free airave option, which I think they should have in this case. Perhaps Sprint never updated their procedures for when a customer roams too much. They should.

Imagine how much better this would have been:
Customer roams way too much, Sprint calls and says "We noticed you're roaming a lot, are you having coverage issues? Yes? Okay, we're sending you a free airave, thanks for choosing Sprint!"


Edit: Oh, and one quick note, the coverage map changes all the time. I signed up, I saw my house was well within the limits of Sprint's coverage. I received my phone, and noticed that it would sometimes roam if I went to the backyard or the family room. A couple of weeks later, the coverage map showed my house as being out of coverage. I'm checking the coverage once in a while, and they're always moving that limit around a bit... :)