Customer service issues (Letter)

[WarChild]

This area has the most hits that why I posted it here.

To whom ever cares enough to do this right,


I have had on problem after another with sprint since I renewed my contract, had I known it was going to be like this I would never have done it (Have been with Sprint or Nextel since 1997 and its only getting worse). The latest problem I am having is that I have been charged 2 times for 2 phone cases that I had to return. I was reimbursed for one but charged for 2 and even charged for shipping on defective items that I already had to return several time due to Sprint not being able to deliver a quality product (you sell it with your name on it so it’s yours). I am so tired of having to deal with Sprint and your company’s inability to deliver proper customer service. Tired is not an exaggeration because I’m not just ranting here I actually want something done right without me having to inspect your companies work (billing, getting the right equipment etc...), I don’t get paid for that. At this point I would like to speak with someone from corporate due to Sprints "customer service representatives" not being able to do their job and Sprints "Online Chat Help" just being a joke. Someone at your company has to know what they are doing and that’s the person I want to deal with. Please forward this to the person that will be able to take care of my issues. I don’t want to speak with someone that’s just going to transfer me to someone else. I might only be one customer but I believe that my needs need to be met just as much as anyone elses if anyone elses needs are being met at all. I hold my breath for your reply.

Semper Fi,

SSgt Wheeler
5811
USMC

let me know if I need to add anything