Please Help with My Touch pro

[umpac18]

So i received my TP in the mail today and decided to call sprint to activated, which was my first mistake. Everything went fine until the TP prompted me to restart it after I changed it to my phone number from the Mogul.. When it restarts, it asks for a password, but it will not let me put one in. Now it says i have entered an incorrect password to many times and to try again enter a1b2c3, but it will only let me enter the letters and not the numbers. i tried a master reset and i cant even get that to come up. I took it to this guy at my local repair center and he wants to ship it out and charge me another 55 plus it will take up to 10 more day to get the new one. And remember i still have to send my Mogul back within 15. Please guys any help would be appreciated, thanks.