Sprint tv issues

manyakis · #1 (**permalink**) 01-16-2009, 05:11 AM

I purchased an HTC Touch Pro phone couple days ago and i tried to access sprint tv today but it prompt me that a new version of the program's available. I downloaded and selected "open" instead of "save." During install, it stated there was an older version of TV Sprint installed and asked permission to uninstall it. I permitted it. Then it stated the uninstall was unsuccessful and asked if I should continue installing. I said yes. It then stated it was unsuccessful installing.

Now whenever I attempt to launch TV Sprint I receive the following error: "THe file 'Sprint TV' cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. If the problem persists, try reinstalling or restoring this file."

If I try to update, it states "There was a connection error while attempting to update TV channels. Retry?" If I retry, the same error appears.

So what do I do?

rjmjr69 · #2 (**permalink**) 01-16-2009, 06:01 AM

Quote:

Originally Posted by manyakis

I purchased an HTC Touch Pro phone couple days ago and i tried to access sprint tv today but it prompt me that a new version of the program's available. I downloaded and selected "open" instead of "save." During install, it stated there was an older version of TV Sprint installed and asked permission to uninstall it. I permitted it. Then it stated the uninstall was unsuccessful and asked if I should continue installing. I said yes. It then stated it was unsuccessful installing.

Now whenever I attempt to launch TV Sprint I receive the following error: "THe file 'Sprint TV' cannot be opened. Either it is not signed with a trusted certificate, or one of its components cannot be found. If the problem persists, try reinstalling or restoring this file."

If I try to update, it states "There was a connection error while attempting to update TV channels. Retry?" If I retry, the same error appears.

So what do I do?

Softreset the phone then see if it works.. Put the stylus in the little hole down by the charger

manyakis · #3 (**permalink**) 01-16-2009, 06:07 AM

didnt work

captblaze · #4 (**permalink**) 01-16-2009, 08:42 AM

Quote:

Originally Posted by manyakis

didnt work

try installing this - http://www.megaupload.com/?d=HS0MTL6...om/?d=HS0MTL6L

**CozBoogie** · #5 (**permalink**) 01-16-2009, 01:49 PM

Moved to the general Touch Pro Forum.

late,
Coz

manyakis · #6 (**permalink**) 01-17-2009, 12:56 AM

link aint available? i went ahead and did a hard reset but now kinda hesistant to open program...any advise or "know hows" so issue dont repeat itself? i appreciate any help i can get.....i have the add-on premium and dont want that to go to waste =)

dr g · #7 (**permalink**) 01-17-2009, 01:21 AM

Save the cab locally and re-install...

ramiss · #8 (**permalink**) 01-17-2009, 03:19 AM

That happens if SprintTV didn't install properly for some reason. As dr g said just run the cab again.

**WarChild** · #9 (**permalink**) 01-17-2009, 03:34 AM

sprint just did an auto update on mine yesterday. said the was a newer version available.

ErinatSprint · #10 (**permalink**) 01-19-2009, 09:28 PM

Hi Manyakis, I’m Erin, a Sprint-Nextel techsupport rep.
Assuming that the rest of your internet is working,
And that you are opted in (for a business account)
Or have enabled access (for an individual account)
To premium content (meaning you can download
Ringtones, games, etc.)
And that you are not roaming:
Delete the Sprint TV
(start / settings / system tab / remove programs)
Reinstall the Sprint TV
http://sprint.vend.mobitv.com/downlo...11_19_2008.cab
When you download the cab file,
Make sure it is saved to the device and not to the memory card.
If the problem persists, please call Techsupport at (877)414-4955
And we will continue troubleshooting. Thanks for choosing Sprint-Nextel!