Sprint HTC Pro won't Connect to Data while Roaming

powerplay13 · #1 (**permalink**) 01-06-2009, 10:33 PM

Hi,
I have had a Moto Q9C for over a year.
I live in a Roam area and my Moto always recieved data, internet and email no problem while roaming.

I just activated a HTC Touch Pro today and it wont connect to data.

My Roam Guard setting is "Never Ask", "Allow Roaming".....thats the way my Moto was set up.

After an hour or so on the phone with Sprint tech, they have no explanation other than while roaming its not on a Sprint network and not their problem.

Can anyone help with solution?

Thank you...................

powerplay13 · #2 (**permalink**) 01-10-2009, 11:46 PM

can anyone help?

**HBOOT** · #3 (**permalink**) 01-11-2009, 12:14 AM

Here is a suggestion for ya:
Locate the Roam only cab,install and u should be good to go. I data roam on Verizon at times 1x better than nuttin

maximum360 · #4 (**permalink**) 01-11-2009, 12:14 AM

I had the same problem with the Mogul after I installed a new ROM. You'll need to speak with a sprint rep higher up the chain in technical support to get this fixed. Unfortunately I don't remember exactly what they did. You might find the answer if you do a search on the Mogul forum.

**HBOOT** · #5 (**permalink**) 01-11-2009, 12:18 AM

U sayin Sprint tech is better than ppcgeek, hell na, they have access to our settings and so forth that is true but other than that, lemme find u the roam only cab

**jason25** · #6 (**permalink**) 01-11-2009, 12:22 AM

this what you want?
http://forum.ppcgeeks.com/showthread.php?t=40179

**HBOOT** · #7 (**permalink**) 01-11-2009, 12:29 AM

That should do it for him, I was just kidding about Sprint tech, some of them are exremely good, some o dem

powerplay13 · #8 (**permalink**) 01-11-2009, 10:54 AM

Hi,
Thanks so much.

Unfortunately I am not a techy and really dont understand.

Can you provide a laymans menu of what the problem is and what the specific steps are to resolve?

Again.......my internet/ email, etc is no problem while on the Sprint network.
When I'm roaming it wont connect.

A window pops up "cannot Connect" dialed #777, cannot connect for unkown reason.

**HBOOT** · #9 (**permalink**) 01-11-2009, 11:43 AM

When roaming try to dial a wrong number, you will of course get an error message and you will find out what carrier you are roaming on. This is just o find out if data roaming is an option. You will still need to dowload the ROAM ONLY CAB, as you would any other can, run it and you will gain a new option under your settings/phone/ that will give you an option to ROAM ONLY. Did you locate the cab yet?

**HBOOT** · #10 (**permalink**) 01-11-2009, 11:52 AM

Dowload cab in post number 4 below:
http://forum.ppcgeeks.com/showthread.php?t=41992