Still no replacement!!!
 

Re: Still no replacement!!!
 

No problem here. Mine has been working since the day they released it at Sprint.

They probably can't give you one from stock because they are not a corporate store. I worked at a 3rd party dealer and we could never take phones out of stock for service and repair reasons. I've been able to get phones swapped with a new phone in the box at a corportate store before.

Re: Still no replacement!!!
 

Well my keyboard stopped working (just my type of luck). They say they cant fix it, or replace it, so now they want me go through Asurion, but i dont want to pay $50 for a replacement, (thats refurbrished) like you i paid $600 for this phone, i want it replaced, i want a new build.

Re: Still no replacement!!!
 

bro I'm on the sprint wireless advantage club plan through my sister in law and all my phone exchanges are suppossed to go through her, but I have now exchanged out three defective TP's in a corp. sprint store. I was very calm and very kind in my dealings with the manager of this store and since then two of his employees and I have had no problems getting my phones taken care of. It's all in the presentation, I had talked with tech support on the phone and they said that my phone was defective so I took a chance and went into the store pled my case in a professional manner and was good to go. after I had my first phone taken care of by the manager I have left his store feedback through sprint and that feedback has made it's way back to the store manager and I think that has also gone a long way in building a good relationship with this store.

Re: Still no replacement!!!
 

Dude i was professional as can be, but i will loose my cool after the first 3 nonchalant "there is nothing i can do sir" ....

Re: Still no replacement!!!
 

i had a similar experience two days ago and what i did was bill a brand new pro onto my account and walked out of the store with it. i will deal with sprint on monday in another city.

Re: Still no replacement!!!
 

From working for Sprint, I know firsthand it all comes down to what you carry for insurance on your plan. If you have TEP they need to replace it in a coporate store, as part of the ESRP (Equipment Service and Repair Plan) they need to repair or replace your phone if it is defective IN STORE. Now as for WHICH phones they use to replace them, well it gets more complicated. I have never worked for Sprint, but it my understanding that even the phones they change in store are different from the ones they sell as Asurion buys some and Sprint buys other ones. They never mix the two. Who knows if its true, but thats the way it goes. 2-3 days for a phone? Be happy. Many people on here (including myself) had to wait a MONTH to get their replacement Pro's.

RockStar, I woud go to the Sprint store and ask for the manager and ask them what the ERP and ESPR program is and why if they are making you pay $50 to peplace it why you just dont have the ERP. Making you pay $50 is technically fraud on their behalf, because there is no physical damage to teh phone (for all I know) and the only time you should have to pay $50 is when it is lost, stolen, or broken. Equipment malfunction is something the ESPR should cover, just make sure it is a corporate store, not a 3rd party.

If they keep giving either one of you two problems, PM me and I will help you more.

PS. I used to be a call center supervisor.

Re: Still no replacement!!!
 

What is Total Equipment Protection?
div#shArticleTitle{ display: none; margin: 0; } http://support.sprint.com/doc/images/shared/clear.gif
What is Total Equipment Protection?

Total Equipment Protection is a monthly subscription plan offering comprehensive insurance, service, repair and replacement coverage. It combines the features and benefits of two individual programs:
Equipment Service & Repair Programhttp://support.sprint.com/doc/images/shared/clear.gif

• Coverage against mechanical or electrical problems, routine maintenance or failure from normal use.
• Repair and service are available at Sprint Phone Repair Centers. Check our online Sprint Store Locator for the nearest location.

Equipment Replacement Program http://support.sprint.com/doc/images/shared/clear.gif

• Insurance for loss, theft, physical or liquid damage.
• File your claim within 60 days of the loss.
• To start your claim, go to https://phoneclaim.com/sprint or call Asurion Customer Care at 1-800-584-3666.
• If your device is lost or stolen, contact Sprint at 1-888-211-4727 to suspend service.

Fees & Coverage Detailshttp://support.sprint.com/doc/images/shared/clear.gif

• The fee for Total Equipment Protection is $7 per phone, PDA or mobile broadband card per month.
• You can have up to three approved claims for loss, theft, physical or liquid damage within any consecutive 12 months.
• A $50 nonrefundable deductible will apply for approved claims for loss, theft, physical or liquid damage claims.
• When equipment replacement claims are approved, you will receive the same or comparable equipment — of like kind and quality — with similar features as your original equipment. Replacement equipment may be refurbished, reconditioned or different from your original phone, PDA or mobile broadband card.
• You have the right to cancel your coverage at any time without penalty. If you choose to cancel, the change will be effective immediately.

http://support.sprint.com/doc/sp3243...revPageIndex=3

Re: Still no replacement!!!
 

Re: Still no replacement!!!
 

Was the store you went into a corp. sprint store? because if it wasn't that means it is a privatly owned outlet and they can only do so much. go to sprint.com and use the locator and find a corp. store in your area and try to get it replaced there.