Re: Hard reset won't work
 

Just to reword the steps to ensure clarity, you are:

Turning the phone off entirely (not standby mode, but full shutdown)
Holding down the Volume Down button and the select (center of the front ring) button simultaneously, and while holding...
Pressing and holding the power button on the top of the phone until the screen changes
Hitting the volume up button when prompted

I haven't yet seen anyone who couldn't do this once they got past some confusion over button definitions or realizing the phone had to be completely turned off. People were used to previous phones that could be on, or required use of the stylus reset, and it was clouding their understanding of these instructions.

Re: Hard reset won't work
 

what enter button are you holding because you need to hold the enter button on the middle of the dpad

Re: Hard reset won't work
 

Thanks - Did Get It To Reset - Have A Sprite Backup To Use - Happy Holidays!

Re: Hard reset won't work
 

awesome

Re: Hard reset won't work
 

Also going to \Settings\System\Clear Storage, is the same as a "Hard Reset"

Re: Hard reset won't work
 

he couldnt do that becouse the phone wouldnt load

Re: Hard reset won't work
 

it works I just tried like 6 times but it finally worked what you have to do is hold the center of the d pad +volume down+power button

Phone has to be off so power it down then try too me 6 tries but it works

Re: Hard reset won't work
 

cool glad it all worked out.