Originally Posted by DSGamer (Post 525316)

I bought an HTC Touch Pro from Sprint this weekend and I'm about to bail. Not just on the phone, but on Sprint. My wife and I have been with Sprint for about 9 years. But this phone is too much for me to take. It's slow to navigate TouchFlo 3D. I've accidentally called people 6 times in the last 2 days because of lag in applications and consequently slip ups in touching the screen at the wrong time. The phone works well enough, but it has so many little things that feel "off" in terms of how I interact with it. It's hard to scroll the recent call history or my contacts with your finger. So I have to use the D-Pad, which is at the bottom of this phone. :(

The reason I got the phone was because I had a Palm Centro, that while very easy to navigate and fairly intuitive and fast, wasn't terribly comfortable. Plus no voice dialing, which got old. Anyway, I'm trying to figure out before I give up on the phone and maybe Sprint if there's perhaps something wrong with my phone? If there's some major tweak I'm missing. I've done a lot of the speed tweaks listed here and it just still isn't right. I go to task manager and the memory in use is something like 80 MB. That's a lot for a phone. At least it seems like a lot to me. Any help would be appreciated.

Originally Posted by DSGamer (Post 525613)

Regarding why I'd leave Sprint over a phone? It's more that I can't find a phone that fits my needs. I want a comfortable keyboard and a calendar that's easy to access. Those are my baseline needs. Obviously the Centro isn't comfortable enough. I started having thumb pain and decided to get a new phone. What other phone is there that I'm not considering? The Samsung Rant? The Palm 800W? Those are the only other options I can see (the curve keyboard is uncomfortable to me).

About the speed of the device. What tweaks should I be making? I found a page here and went down the list. I installed Advanced Config or whatever it's called and changed large number of the settings as recommended at that site and here. Things like the touch screen responsiveness, memory allocation, etc. Still slow.

If I turned off TouchFlo 3D, what would I replace it with? I like being able to see, at a glance, that I have missed phone calls, missed text messages, etc. This was something I could always do with my centro and navigating to respond to them was very quick and easy. How would I do that off of the Today screen? I'm not being sarcastic. I'm polling for the most responsive, least resource intensive option for this.

Originally Posted by DSGamer (Post 525613)

I like being able to see, at a glance, that I have missed phone calls, missed text messages, etc. This was something I could always do with my centro and navigating to respond to them was very quick and easy. How would I do that off of the Today screen?

Originally Posted by DSGamer (Post 525787)

Thanks. I think one of the things that amazes me most (I called Sprint and I'm taking the phone in - I bought it pre-owned which makes me wonder too) is that it uses 90MB of Ram. That's astounding. Surely there's a way, without going to a custom ROM, to trim that down. Not because Ram usage is all bad, but because it's indicative to me that the phone is working harder than it should.

Originally Posted by DSGamer (Post 528499)

So yesterday I took the device back to Sprint. I wanted them to look it over (since it was pre-owned). Perhaps get me another one to see if it was just the device in general or that particular phone. Especially considering data still wasn't working. They wouldn't do anything....

So I returned the phone and had them switch it back to the Palm Centro, which 20 seconds later had data. Ugh.

So last night I went to TMobile and picked up the G1. Very very slick device. Very fast with a unified interface. Integration with GMail, Google Calendars, Google Contacts. It's pretty amazing to be able to add items to my Google Apps Calendar (corporate style GMail) and have it just show up on the G1. It's a great phone, with its own caveat. The problem is now my index finger hurts and I'm realizing that I might really need Voice Commander or whatever that slick software Microsoft bundles with the HTC Pro is. So I have a question.

If I go back to Sprint would I be better off with a new HTC Touch Pro, even if the cost is higher? They told me the one I bought last time was refurbished. When I told the guy in the store that he gave me kind of a "huh?" look. So I'm starting to think the phone was just returned and they thought it was fine. Maybe the guy returned it because it was slow (my main gripe) or maybe he returned it because the data never worked, as with me. Either way the phone could be bad and they never really offered to help get me into a newer phone. I've been a customer for something like 8 years, so I would assume they'd want to keep me.

Is there a high enough failure rate that perhaps the phone itself was the problem and I could get lucky the next time?

Originally Posted by Insoc (Post 528559)

I am wondering when Scrapmaker will be out in front of Sprint Corporate with a sign...

The amount of time and energy you have been spending on this phone is incredible. Move on, get something else, come back when it's better, you will feel better if you do! :D

As for the OP... Follow your instincts. I have a good working TP. If you liked it, try again, but understand now might (or never, who knows) not be the time to get a TP... See if Sprint will give you a free temp phone till better TPs come in maybe?

Originally Posted by DSGamer (Post 525787)

Thanks. I think one of the things that amazes me most (I called Sprint and I'm taking the phone in - I bought it pre-owned which makes me wonder too) is that it uses 90MB of Ram. That's astounding. Surely there's a way, without going to a custom ROM, to trim that down. Not because Ram usage is all bad, but because it's indicative to me that the phone is working harder than it should.

Originally Posted by DSGamer (Post 528499)

So yesterday I took the device back to Sprint. I wanted them to look it over (since it was pre-owned). Perhaps get me another one to see if it was just the device in general or that particular phone. Especially considering data still wasn't working. They wouldn't do anything....

So I returned the phone and had them switch it back to the Palm Centro, which 20 seconds later had data. Ugh.

So last night I went to TMobile and picked up the G1. Very very slick device. Very fast with a unified interface. Integration with GMail, Google Calendars, Google Contacts. It's pretty amazing to be able to add items to my Google Apps Calendar (corporate style GMail) and have it just show up on the G1. It's a great phone, with its own caveat. The problem is now my index finger hurts and I'm realizing that I might really need Voice Commander or whatever that slick software Microsoft bundles with the HTC Pro is. So I have a question.

If I go back to Sprint would I be better off with a new HTC Touch Pro, even if the cost is higher? They told me the one I bought last time was refurbished. When I told the guy in the store that he gave me kind of a "huh?" look. So I'm starting to think the phone was just returned and they thought it was fine. Maybe the guy returned it because it was slow (my main gripe) or maybe he returned it because the data never worked, as with me. Either way the phone could be bad and they never really offered to help get me into a newer phone. I've been a customer for something like 8 years, so I would assume they'd want to keep me.

Is there a high enough failure rate that perhaps the phone itself was the problem and I could get lucky the next time?

Originally Posted by lipidfats (Post 528604)

75% return rate? I know you've had bad experiences, scrap, but that sounds a little exaggerated to me... BUT! i could see why you'd feel that way if you've had problems. That poll is kinda vague too. I wish it was more specific, because I'm interested too.. even if mine's working correctly. Like the question about heating up.. combining light and intense use into one vote for heat issues doesn't tell me a thing. If you use it intensely, it's bound to heat up. Also what does heat up mean? Like scorching hot or just noticeably warm but still able to handle. WM users all know that our devices heat up if they're abused. If it heats up with light use then that's a fault. And build quality... My TP keyboard wobbles slightly and back cover quietly creeks if I deliberately bully it. If i use it normally, then I don't experience any problems. May just be me, but with anything expensive, I try not to play rough with it. So I'm wondering how many people who voted on build quality went out of their way to make those "problems" happen and how many noticed on their own. Some of those questions should be separated or specified. It certainly doesn't tell anything about failure/return rates, otherwise other more popular phones would have been considered a complete failure at launch. If people really want to know, the questions need to be revised. It sounds like you're trying to stick it out though, so I hope you get one that works.

DSgamer, I'm still on my first and don't have complaints that would make me ever think about returning. If this phone battled it out with my mogul, it would have knocked it out in the first round.
There are good TouchPros out there. You might want to reconsider whether windows mobile is for you though.

Originally Posted by gearjunkeez (Post 528687)

Well - I switched back and forth from Palm to WinMo and back a couple times in the very beginning (Treo 650 and ppc6700) I still have a Treo 755p next to my Touch, Mogul and Touch Pro. It is a bit of a learning curve to go from Palm to Windows, but once you get used to it you wont want to go back... ever. I have a Pro that doesnt get hot, battery lasts all day, and I don;t have the lag problems you describe - unless i try to do too many thngs at once. Like try to slide open the keyboard as I hang up the phone and try to swith to my email tab at the same time. Try and get another unit, check the build date on it. Mine is 10/23 and fortunately for me it is working flawlessly.

Originally Posted by DSGamer (Post 529356)

Believe me, that's a big part of my frustration. When I bought the Centro I'd previously had a Palm PDA and a Samsung A920. The phone was reliable and the PDA worked, of course. But as I accumulated devices I wanted to cut down on the devices I had on me. I would rather not, though, spend cycles on this that could be spent hanging out with my wife, playing games, reading books, whatever. I just kind of want a phone that works. I want a comfortable phone with a good keyboard, an accessible calendar, light data and that just works.

Just works is most important. This shouldn't be that hard.

Originally Posted by DSGamer (Post 529398)

They wouldn't even let their "techs" look at my phone. I've been a customer for 8 years and they just shrugged and said that was how the phone was. So weird. No attempt at another phone or anything. Is the failure rate of the phone that well known within Sprint or was it just bad customer service.

Originally Posted by redlinejohn (Post 530695)

There is no perfect anything out there including humans. haha