Data Call Failure Error Code 67

[keiken01]

I'm a noob with this stuff, so please bear with my learning curve... I understand working with PC's but doing similar stuff on the cell phone just isn't "setting in.".

What is the user id and password mentioned with #777?
I just entered "administrator" as the user with password blank and domain blank on my HTC Touch Pro 2 and it seems to be working fine, but tried the same on my moms phone and it gives the 67 error.

Was there ever a final step through bullet list of what steps to do?
Trying to get this to work for my mom's HTC Touch Pro.