Defective Touch Pro

[bigdaddie]

Originally Posted by Insoc

Yes, the power has to be off.

Press Volume Down and the power button to turn the phone off, THEN attempt the hard reset.

Just dug the thing out again and nothing I do will hard reset the device. I start with the phone off, hold pwr,vol dwn, and enter and still no go. Do all the above with a reset, no go.

[steb0ne]

The phone was all the way off? Like hold power until it says yes or no and pressed yes and it shut completely off?

[bigdaddie]

Damned thing finally hard reset after about 100 attempts. I think the sequence of keys was important. I believe I did vol dwn, ent, then pwr.

Now we'll see if it fixes the volume issue.

[bigdaddie]

Yep, the hard reset fixed the volume issue.

[matthew23]

isn't doing a "1-2-3-4" in clear storage the same as holding down all the keys??