Considering TouchPro Return - Need Advice!

[5harkology]

I had a terrible time with a Best Buy manager trying to deny my TP return. He argued that the phone was not broken. He even lied and said they didn't have any in stock. Turns out there were 9 of them under the counter after I made it clear I wasn't going to let him turn me away.

This was at the Best Buy in Woodlawn, MD. Absolute worst BB ever!

[Ph33zy]

Originally Posted by 5harkology

I had a terrible time with a Best Buy manager trying to deny my TP return. He argued that the phone was not broken. He even lied and said they didn't have any in stock. Turns out there were 9 of them under the counter after I made it clear I wasn't going to let him turn me away.

This was at the Best Buy in Woodlawn, MD. Absolute worst BB ever!

I'm having the same issues as well. I had a hard time returning my 1st one. 2nd one is really bad as well. I'm hoping I can return this one as well. They kept insisting that the speaker sounded fine and nothing was wrong with it as well.

[jmorton10]

Originally Posted by Ph33zy

I'm having the same issues as well. I had a hard time returning my 1st one. 2nd one is really bad as well. I'm hoping I can return this one as well. They kept insisting that the speaker sounded fine and nothing was wrong with it as well.

My boss bought a TP at BB & returned it (he said it was the biggest POS he's ever owned, he couldn't hear on it & the case was coming apart) He also had a tough time returning it, but he made a scene (& he's one big dude) & they finally gave in & gave him a refund.

~John

[CrazyCzech]

http://forum.ppcgeeks.com/showthread.php?t=42628

I feel your pains, I think it's flimsy as well, + pieces falling off after 4 days.....getting a replacement from Sprint but I think I won't be keeping it....

[jhale83]

I'm waiting for my local Best Buy to get more in stock so I can do an exchange. Mine has a defective earpiece speaker.

[drezden]

Well I went back to Best Buy (different location) and they gave me a brand new TP without any hassle. I made sure to inspect this one and the earpiece perforation was noticeably different with holes all the way across. After the salesman activated it I made a quick call to my house and the call clarity was waaaaaay better. The battery cover on the back also doesn't creak like my previous one.

The only things Ive noticed so far is that the button panel on the front seems to be raised up a little, but it was like this on my other one so I figure thats just the way it goes.

So if you think something is wrong with your pro, it probably is. I would HIGHLY recommend buying a protection plan on this thing if you haven't already. I think thats a big part of the reason why Best Buy didn't care that I wanted another one.

[pyroz]

my back and home buttons creaks when i press it and there is a small gap between my keyboard and the screen part. i will return it and get another.