Touch Pro Keyboard problem?

[iamjasonc]

it wouldnt be because it's laying flat would it? I always have problems with my accelerometer recognizing orientation when my phone is on its back...just a though. I don't really know much about troubleshooting.

[mharvey]

I have tried to do the Hard Reset a few times and I can not get it to work. I followed the procedure on page 82 of the manual. It does not seem to work. Is there a trick that I am missing?

[nerdtalker]

The issue i'm having is that the actual text composition in threaded SMS seems to lag behind my typing. It's a bit frustrating as the input seems slow.

[Kronus24]

Wow, my phone shows thoses white marks on the bottom of the screen too when you slide out the keyboard!!! not all the time , but like 30-40% of the time, it goes away once you hit a button. But very annoying when you pay so much for a phone. I'm returning mines once Best buy have some more in

[mharvey]

I did end up taking the phone back to Best Buy and got an exchange. The phone now works just fine. Much happier now. I ran into someone else who was also buying the pro while I was there. Lucky for him they still had at least a few Touch Pros there.

Well I just saw your thread saying you took your phone back and now have no problems. This stresses me, since I didn't think this would solve your problem. I'm stressed because though it seems this did work...I don't want to go thru all that work and wasted time...! Oh well...

[B.SkiLLs]

Originally Posted by mharvey

I did end up taking the phone back to Best Buy and got an exchange. The phone now works just fine. Much happier now. I ran into someone else who was also buying the pro while I was there. Lucky for him they still had at least a few Touch Pros there.

Mine just started doing it today. It is a known problem with thre touch pro 1

thats why touch pro 2 is coming out also to fix all the issues the pro had, even like the speaker volume when on speaker phone etc etc...

So im sending mine back in also tomorrow, or taking it to the shop, probably send it in so i can get a new version onyways. (like phones release /creation date) . I tried everything i know, plus im good with all this stuff and still nothing but...

Plus luclily im getting the palm pre also, plus the touch pro 2 AS SOON as it comes ut. All for free also hehehe .

Good luck with this issue everybody else, my main advise to any one with this problem, dont waste your time and try and fix it, just go turen it in for another. Wether you just bought it, warrinty, insurance. Anyway as its a mainfactiurbull**** defect and they know about it and will replace it. If they try and give you crap lie and say they dont know about it (the tech or support or even sales) agent. Call there bluff.

Fisrt damn google seach of HTC touch pro keyboard brings up tonssss of replies so... Yeah and they never heard of it. Yeah right.

[jjday7]

I wish I could find a best buy that had these in stock so I could replace mine

[tsantacruz]

Did you get the phone from Best Buy? I have heard of this problem from a few people. There is even a YouTube video on this problem and the screen switching from horizontal to vertical and back. I would not even try to fix it on your own because who knows if this may happen again. I would return it to Best Buy and if they do not have one in stock, get your money back. Sprint will be releasing it on Nov 2nd for alot less than Best Buy. I wrote to dan@sprint.com and since I have been with Sprint for many years, I am getting the Pro for $200.00 with renewal.

[Insoc]

My screen flipping issue was not resolved with a hard Reset.

Also, I opened the keyboard as a test tonight and left the phone sitting with the keyboard out. It eventually went to sleep. About 15 minutes later it work up, and the screen started flipping...

I can't tell if it is a software or hardware, but I am leaning to software, because with the experiment, I never touched the phone, it did it on it's own...