HTC XV6850 has no data or data not working

[krisj911]

I just bought a HTC XV6850, I tryed to activate it online with Verizon (it is a Verizon phone), and when I had to call *228 it did not work. I called Verizon, they connected me with tech. support and they had me go through the phone (in the programing) to change things to get it to work. They helped me to get the calling to work, but no Data. Every time I call *228 it goes to US Cellular. They could not get it to work. They tryed to send signal to the phone from their server, but did not work. Tech. support told me to go to the store to see if they have a program, to reprogram the phone. Store did not have any software. Store rep. called the tech. support and they said that the phone is locked up on a tower and they could not unlock it from the tower.
I could use any help that anyone can provide me with. I am really frustraited with this problem. I even reactivated my old phone.