tp2 not compatible with older fair and flex plans?
 

ok so logged into my account with sprint and found my fair and flex family plan for 800 mins with my 4 lines, after discounts and tax is about 125ish, well log in and see that it shows my bill for $264.

Call them and say the tp2 is not compatible with that plan, I'm on hold with acct services right now, trying to see what we can do. but I might say good by to sprint after about i would say close to 10 years.

Anyone else have this happen?


they are having a manager call me tomorrow

Re: tp2 not compatible with older fair and flex plans?
 

They are lying to you. The TP2 is compatible with legacy plans (like F&F and the original SERO). Keep calling until someone helps you.

Re: tp2 not compatible with older fair and flex plans?
 

+1 on the lying. I am on a F&F500 Sero plan, and my local store just swapped my TP1 out for a new in the box TP2.

Re: tp2 not compatible with older fair and flex plans?
 

same here. i have an old F&F 550 plan and i was able to upgrade fine.

Re: tp2 not compatible with older fair and flex plans?
 

I hate it when salespeople don't know what they are talking about and are too careless to help. On the phone or in a retail store. Seems like job requirements are attendance and "fare and moderit nawlidge of talkeeng in Enlish" Grrrr..... :banghead:

Re: tp2 not compatible with older fair and flex plans?
 

Im on the sero also still same price

Re: tp2 not compatible with older fair and flex plans?
 

same...never had my plan changed when i went to the TP2

Re: tp2 not compatible with older fair and flex plans?
 

F&F 300 here with a TP2.

Re: tp2 not compatible with older fair and flex plans?
 

thats what i thought, and the killer was the rep said that was the only plan compatible with my plan. then go online and find it was changed was like wtf, they claimed it did it automatically (they show my phone is a hero) im not sure if that was part of the issue or not, but all i know is they better be able to put me back on my old plan,

Re: tp2 not compatible with older fair and flex plans?
 

I have a plan from 2001 that I am still using with my TP2, but I was initially given the same story...I took the phone from the store and activated with a rep that knew what they were doing...it's not rocket science but some reps just don't know or care to try to help you...acct services should be able to fix it...the only issue could be loss of some legacy codes that no longer exist in the system if you had some old freebies...this has happened to me periodically over the years and it sucks...you lose a legacy code for something with no expiration, and it gets replaced by acct services after you put up a fight for what was rightfully yours, but EVERYTHING now has a one or two year expiration, so you can look forward to future fights with Sprint...really annoying...generally I don't let anyone outside acct services even touch my old plan anymore...I'm on the 2000min F&C for $85 from forever ago...