HELP - Sprint TP2 Won't Turn On

dynofrk666 · #1 (**permalink**) 10-28-2009, 10:38 PM

Hey guys, i just encountered a weird problem with my TP2. I had it charging next to me and then i noticed the phone rebooted, so i didnt pay much attention, then i realized it was in a constant reboot cycle, so i unplugged it and did a soft reset and now it won't get past the Sprint Touch Pro 2 screen. If I pull out the battery and then put it back in, the phone will start to boot but won't get any further then the TP2 screen. Anyone have any ideas or any tips I could try? This is depressing, went through 4 touch pros and i've only had this TP2 for 2 weeks

**BRIVERS73** · #2 (**permalink**) 10-28-2009, 10:41 PM

Looks like you might have to perform a hard reset (With the device off hold talk, end and power keys till a grey screen pops up & follow directions) If you don't know this will completely wipe your device

**eman** · #3 (**permalink**) 10-28-2009, 10:42 PM

Quote:

Originally Posted by dynofrk666

Hey guys, i just encountered a weird problem with my TP2. I had it charging next to me and then i noticed the phone rebooted, so i didnt pay much attention, then i realized it was in a constant reboot cycle, so i unplugged it and did a soft reset and now it won't get past the Sprint Touch Pro 2 screen. If I pull out the battery and then put it back in, the phone will start to boot but won't get any further then the TP2 screen. Anyone have any ideas or any tips I could try? This is depressing, went through 4 touch pros and i've only had this TP2 for 2 weeks

Hard reset the device....pull the battery out, put it back in. Hold the call and end button and then press the power button while holding the buttons....Dont remember if you also need to hold volume down, dont think so.....

dynofrk666 · #4 (**permalink**) 10-28-2009, 10:53 PM

thanks for the quick replies guys, I somehow got the phone to boot up, but now the phone is stuck in airplane mode and even when i go to the comm manager and toggle airplane mode to off, it's still stuck in the on position, and the phone portion is also stuff on off and won't go to the on position...WTF is goin on?! lol

**BRIVERS73** · #5 (**permalink**) 10-28-2009, 10:55 PM

Try a soft rest again & if it's still wiggin out just do a hard reset bro...

It could be something u installed to....

dynofrk666 · #6 (**permalink**) 10-28-2009, 10:59 PM

Doing a hard reset now, soft reset didnt do anything. I haven't installed anything yet (anticipation for HSPL), i'm not having much faith in my brand new TP2, hopefully this hard reset fixes whatever got screwed up.

**BRIVERS73** · #7 (**permalink**) 10-28-2009, 11:03 PM

Good luck bro...

**Mr. X** · #8 (**permalink**) 10-28-2009, 11:05 PM

if a hard reset dont fix it, she's busted

**Mr. X** · #9 (**permalink**) 10-28-2009, 11:12 PM

normal

dynofrk666 · #10 (**permalink**) 10-28-2009, 11:22 PM

I think I figured it out, my battery is shot. I let the phone sit there for a few minutes when charged and the phone portion of the TP2 turned on, so i unplugged the phone and immediately it turned off (phone was plugged in for over an hour).