Sprint now replacing Touch Pro w/ Touch Pro 2!

[sprintmogulfan]

Just thought I would let everyone know that I took my Touch Pro in for an insurance replacement due to problems. I was told that Sprint is trying to eliminate the Atouch Pro because of the high failure rate. For this reason they are not giving out refurbed Touch Pros anymore....but instead are upgrading people to the Touch Pro 2 instead. My new Touch Pro 2 will be available for pickup tomorrow

[slopokdave]

Originally Posted by sprintmogulfan

Just thought I would let everyone know that I took my Touch Pro in for an insurance replacement due to problems. I was told that Sprint is trying to eliminate the Atouch Pro because of the high failure rate. For this reason they are not giving out refurbed Touch Pros anymore....but instead are upgrading people to the Touch Pro 2 instead. My new Touch Pro 2 will be available for pickup tomorrow

Since when do you take your phone into a sprint store for insurance replacement?

[Striker347]

Actually when I was going through my last round of issues with the Touch Pro, I tried to call in and get it replaced and was directed back to a corporate store location to verify the failures before they replaced it under the insurance.

Short story is a lot of people were claiming to have issues on the phone to "upgrade" and then when the phone was received there was no fault.....

[phat78boy]

Originally Posted by slopokdave

Since when do you take your phone into a sprint store for insurance replacement?

You pay insurance for lost/damage and also for break/fix. Break/fix are done in the store and if they can't fix it, they give you another phone. Its part of the all-inclusive insurance package if you have it.

[slopokdave]

Originally Posted by phat78boy

You pay insurance for lost/damage and also for break/fix. Break/fix are done in the store and if they can't fix it, they give you another phone. Its part of the all-inclusive insurance package if you have it.

Has Sprint changed their insurance policies with Asurion then? Not sure you follow what I was saying:

Normally you get your phone fixed/repaired in store, or replaced if its a faulty unit (like you buy a phone and 2 days later it breaks); not an insurance claim. You have to call Asurion for all other replacements.

Am I missing something?

[brownhornet]

With Sprint now the only way they let you file through Asurions website is if the phone is lost or stolen. There's a message on there that says if you need it fixed or replaced take it in to a store. And yes, they are replacing it with new in the box touch pro 2's if its something that cant be fixed due to the fact that touch pros more than double the claims of any of the other phones they have and theyre trying to put them out of circulation. They will still do the replacement through Asurion if they cant fix it in the store but they give you a choice of a replacement... so far its been 2 bb curves, tp2, bb tour and treo pro. And I think its a given most will select the tp2.

[yaco]

Would you still have to pay the $100 deductible?

[cocoabro]

I've experienced it both ways. If I call sprint, or go to one of their stores, they direct you to Asurion. However, I've had my phone replaced (under the insurance plan, not warranty) at Wireless Giant and they ordered the phone (presumably through Asurion) and then exchanged it when it came in.

Good news is, my TP's keyboard is on its out, so maybe a TP2 is in my near future.

[appzattak]

It not insurance replacement, it is if something is wrong with it. The tech is then able to give/order you a new phone and the new one is NOT to be another TP.


http://www.howardforums.com/showthread.php?t=1577243

[touch_rules]

Awesome! I will now attempt to replace my wife's tp with a tp2.