Sprint now replacing Touch Pro w/ Touch Pro 2! - Page 18

Magoo_215 · #**171** (**permalink**) 10-12-2009, 05:02 PM

If my my phone zooms in while listenin to music while being on the internet defective? If so I should be callin right cuz it impossible to be on any site while listenin to music.... yea this is the TP1 too.

toviaheli · #**172** (**permalink**) 10-12-2009, 05:41 PM

Quote:

Originally Posted by bookerx3

That is what I was assuming also. When I asked the rep on the phone to just place an order or put me on a waiting list they said they did not have that option. What their order screen had was the option to order now, and once clicked it told them that it was out of stock. They said there was no waiting list nor idea when it would be restocked.

So my only option was to check back in later to see if it was restocked or not yet.

I can confirm, I looked at the screen in store when they were trying to replace my TP. The program only gave the one option to order now.

**radar369** · #**173** (**permalink**) 10-12-2009, 06:50 PM

Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!

trmitche2 · #**174** (**permalink**) 10-12-2009, 07:07 PM

Answer for Radar369: They check like crazy in my experience.

We are devolving into all questions and no answers in this thread. If anyone gets a chance, I'd really like some feedback on the questions I asked in post #159 on the previous page. Thanks.

fkwrig2 · #**175** (**permalink**) 10-12-2009, 07:20 PM

Quote:

Originally Posted by radar369

Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!

My touchscreen completely crapped out.. probably because the outer layer is peeling off at one corner, so I handed the store rep a paper list of my problems and she immediately told me that the policy has changed on these phones, then she went to the backroom to check on something. When she came back, she handed me my phone back and offered to replace it with the Snap or Treo Pro, or order another refurb TP1. So no, my phone was not "checked," but it's pretty obvious that the touchscreen doesn't work.

blazin-asian · #**176** (**permalink**) 10-12-2009, 07:21 PM

Quote:

Originally Posted by radar369

Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!

i told them that the phone overheats in my pocket especially when data is activated. i simply told them that im worried its going to burn me and they went and tested my battery. 15 minutes later, the tech came and told me that they were told to recommend against replacing the TP with another one and basically offered me any phone i wanted. naturally, i came for the TP2

good luck!

solarflarex · #**177** (**permalink**) 10-12-2009, 08:15 PM

Just give them the big list of all the crap you experience on a daily basis with the tp1. If you are not having these problems then you are very very unlucky. The day before I got a replacement tp2 they replaced my tp1 with another that had virtually the same issues mine did. cept the kb was working again.

Common tp problems:

1. Battery sucks ballz
2. Heating issues bigtime
3. Dropped calls
4. laggy keyboard input/broken keyboard ribbon
5. touch screen laggy/nonresponsive/bad response to touch
6. voicecmd crashing
7. bluetooth sound/connection issues
8. delayed ring
9. slow.. slow.. slow.. internet non/functional browsing. The mogul was better!

Did I leave any out?

oops camera issues. Sometimes the camera takes minutes to load and the time from pressing click to picture taken is way too long.

WisdomWolfX · #**178** (**permalink**) 10-12-2009, 08:19 PM

Quote:

Originally Posted by radar369

Question, when you guys took your phone to sprint to get them repaired/replaced did they actually check your phones or did they just offer another one?! Just curious!

I walked in and told them my keyboard wasn't working again, this is my third touch pro. They put me on the list and I waited. When I got to a person they sat me down and the first thing the guy said was, "We can put you in a Treo Pro or an HTC Snap." I told him that neither of those phones met my needs, but I couldn't keep coming back to the store with issues either. I asked about the Touch Pro2 and although I got some pushback at first I did eventually get him to order it.

That was Friday. Today I practically tripped over the box from Sprint on my way out the door. I received a NIB TP2. The only thing that sucks is that I've had to activate it and tweak it between breaks at work.

zillanilla · #**179** (**permalink**) 10-12-2009, 08:53 PM

Quote:

Originally Posted by WisdomWolfX

I walked in and told them my keyboard wasn't working again, this is my third touch pro. They put me on the list and I waited. When I got to a person they sat me down and the first thing the guy said was, "We can put you in a Treo Pro or an HTC Snap." I told him that neither of those phones met my needs, but I couldn't keep coming back to the store with issues either. I asked about the Touch Pro2 and although I got some pushback at first I did eventually get him to order it.

That was Friday. Today I practically tripped over the box from Sprint on my way out the door. I received a NIB TP2. The only thing that sucks is that I've had to activate it and tweak it between breaks at work.

That's awesome! I kinda feel bad for the folks that were not able to get there upgrade/repair replacement, but you know what they say about the early or lucky birds lol. I received a refurb today, that ended up being defective. With no raising of the voice or throwing a tantrum, I was told that I should be receiving a new in box version if I can hold out till Wednesday. Looking at the Youtube reviews, I'm not really getting a whole lot extra (besides a better chance at a functional phone)since the NIB only comes with a charger and screen protector (no case/headphones)

WisdomWolfX · #**180** (**permalink**) 10-12-2009, 09:11 PM

Quote:

Originally Posted by zillanilla

That's awesome! I kinda feel bad for the folks that were not able to get there upgrade/repair replacement, but you know what they say about the early or lucky birds lol. I received a refurb today, that ended up being defective. With no raising of the voice or throwing a tantrum, I was told that I should be receiving a new in box version if I can hold out till Wednesday. Looking at the Youtube reviews, I'm not really getting a whole lot extra (besides a better chance at a functional phone)since the NIB only comes with a charger and screen protector (no case/headphones)

You are right about that. Not even a microsd card. That last part will sting for people getting this as a first time phone, but it's not that big a deal. I just like having the box because all my phone's usually end up on ebay when it comes time for an upgrade (excluded cases such as this one of course) and the box is helpful. I really like this phone. It feels solid and well-built, neither of which I could say about my Touch Pro (stupid squeaky case).