Sprint now replacing Touch Pro w/ Touch Pro 2! - Page 4

rockystar000 · #31 (**permalink**) 10-09-2009, 09:04 PM

yeah i guess thats true... indecisive people does equal lots of refurbs...lol an

honkey1 · #32 (**permalink**) 10-09-2009, 09:05 PM

Quote:

Originally Posted by sprintmogulfan

Just thought I would let everyone know that I took my Touch Pro in for an insurance replacement due to problems. I was told that Sprint is trying to eliminate the Atouch Pro because of the high failure rate. For this reason they are not giving out refurbed Touch Pros anymore....but instead are upgrading people to the Touch Pro 2 instead. My new Touch Pro 2 will be available for pickup tomorrow

no thats a lie, they will still give you a refurbished one!!! i just took my phone in and they gave me a TP2 but i had a choice whether i wanted to get the TP,TP2, Treo and a couple others

asnski · #33 (**permalink**) 10-09-2009, 09:57 PM

I just got a TP2 after being on my 4th TP.

touch_rules · #34 (**permalink**) 10-09-2009, 09:59 PM

Quote:

Originally Posted by obamaftw08

Getting my replacement TP2 on Thursday. I'm on my 5th TP and my screen is starting to peel. Took it into the Repair store so they could verify the problem and say that it needed to be exchanged and had it put it into my notes. Called 888-211-4727 after I got home, hit 4 then 0, explained the situation told them about the internal memo, transferred me over to Advanced exchange (no phone number, you have to have them transfer you). Told them the story again, they verified and are sending me my phone. Thanks a bunch OP.

edit: However I was told when I was in the store because they didn't have any TP's that I would have to call in to have it replaced. So YMMV with trying to get it replaced in store.

I went in to the store to ask them but did not have my wife's phone on me and they said they would replace it with a new phone. I called this number above and she refused to transfer me because I bought the TP from someone and not from Sprint directly. She wanted to give me assurians number for an insurance claim. I don't want to spend the $100 because I'm broke right now. I will try the store on Sunday and let you guys know what happens.

**cornelious2** · #35 (**permalink**) 10-09-2009, 10:17 PM

if you pay 7$ TEP on the phone they CANNOT refuse service on a warranty service.

subzero1313 · #36 (**permalink**) 10-09-2009, 10:22 PM

Quote:

Originally Posted by cornelious2

if you pay 7$ TEP on the phone they CANNOT refuse service on a warranty service.

Yes they can. Liquid/Physical damage, cracked screen, charging port damaged. They instantly tell you to go through Asurion

**Mayonesa** · #37 (**permalink**) 10-09-2009, 10:47 PM

Quote:

Originally Posted by rafyrod

no way!

so you guys are getting it brand new in the box or refurbished?

should be new, i went from the mogul to the pro for free and with no upgrade since i had so many problems with my mogul... they gave me a brand new pro at the store.

they only do this if you had A LOT of problems with your phone... i had to fight a little bit to get this done but it worked... i was sick of the mogul and the problems it gave me and told the manager i didnt want it

they have to upgrade you to a matching phone... in this case it would be the pro2

sumo911 · #38 (**permalink**) 10-09-2009, 11:01 PM

Mayonesa, you are a slick muddasucka...you know that?

**Mayonesa** · #39 (**permalink**) 10-09-2009, 11:11 PM

lol

i had too many problems with the mogul. thats the only reason i did it. i had the pro replaced 3 times but nothing bad after the 3rd so i didnt go for that.

**Mayonesa** · #40 (**permalink**) 10-09-2009, 11:41 PM

lol

i had too many problems with the mogul. thats the only reason i did it. i had the pro replaced 3 times but nothing bad after the 3rd so i didnt go for that.