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-   HTC Touch Pro 2 (http://forum.ppcgeeks.com/forumdisplay.php?f=97)
-   -   Sprint now replacing Touch Pro w/ Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89678)

aceracer24 10-20-2009 01:47 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by havox22 (Post 1248685)
did u go to the store today??? did they order it from the warehouse???
My guess is he is recieving a NIB which would have been ordered from the warehouse. These phones are a priority 5 and can easily be ordered. Priority 4 phones are what the TP1 is supposed to be replaced with. The TP2 is on that list but this list is refurbished phones. The TP2 has not been out long enough to generate alot of refurbs which is why it's near impossible to get any ordered to a store. The rate people are wanting to swap out the TP1 to the TP2 is out pacing TP2 refurbs.

Some stores are ordering priority 5 phones which they are not....or were not supposed to do. If that has changed now than great but if not, I am certain these store managers are going to get raked over the coals. I know the store by me has not recieved any memo stating they are authorized to order priority 5 phones to replace defective TP1's. I am still waiting for a resolution as we speak though so who knows.

aznmode 10-20-2009 06:16 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I just spoke to another ASC and was told that they were replacing the TP with TP2 but not anymore. It's either the black berry or palm pro. Dang it..I should've gone to that store a week ago.

aznmode 10-20-2009 06:20 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Bugsy (Post 1248557)
Finally! after 5 Touch Pro's Sprint is going to give me the TP2. They have sent m 4 refurbs and this last one was brand new in the box. All of them had the same issue of Freezing on the charger and neverending virbrate after email notification.

Sprint was very relutant to give me a different device at first. They offered me the palm Pre, as a comprable replacement.. No effing way.


anyway, my TP2 should be here Thursday!
Same question...was this through store or *2? Retention or costumer service?

Skelator03 10-20-2009 06:25 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Hello TP2 FORUM! im here thanks to this great thread over at the TP forum got my NIB TP2!!!

aznmode 10-20-2009 06:40 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Skelator03 (Post 1249518)
Hello TP2 FORUM! im here thanks to this great thread over at the TP forum got my NIB TP2!!!
Whatever dude..go away. I hate you!

IsLNdbOi 10-20-2009 06:50 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
No one is budging on my exchange. It's a refurb TP and that's all you're getting, they keep telling me.

No one even mentioned that WELL (WEL?) list to me at any of the stores I went to. The replacement TP I got yesterday is stuck in landscape mode and the keyboard doesn't work at all now. This is my 4th TP.

hc3cuz 10-20-2009 07:02 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Called Sprint customer service today spoke w/ a Supv for about 30 mins, explained that i was on my 4th TP and it was a big inconvenience for me to keep going to the store..... Given the fact that i have been a sprint customer for years and had good accont history everything pretty much worked out in my favor.... Long story short we worked out a deal for me to get a TP2 for $100. I found this to be very fair given the fact that the people at the stores where being a$$holes about the whole situation...

aznmode 10-20-2009 07:12 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by hc3cuz (Post 1249618)
Called Sprint customer service today spoke w/ a Supv for about 30 mins, explained that i was on my 4th TP and it was a big inconvenience for me to keep going to the store..... Given the fact that i have been a sprint customer for years and had good accont history everything pretty much worked out in my favor.... Long story short we worked out a deal for me to get a TP2 for $100. I found this to be very fair given the fact that the people at the stores where being a$$holes about the whole situation...
Do you get to keep your TP?

hc3cuz 10-20-2009 07:23 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by aznmode (Post 1249640)
Do you get to keep your TP?

Yep. They didnt mention anything about shipping my TP upon receiving my TP2. So once i get it i will use it for a couple weeks and if all is well I will just sell the TP and basically break even for what i paid for the TP2

tommydorns 10-20-2009 08:08 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Yeah but did you have to renew your contract?


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