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-   HTC Touch Pro 2 (http://forum.ppcgeeks.com/forumdisplay.php?f=97)
-   -   Sprint now replacing Touch Pro w/ Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89678)

IsLNdbOi 10-19-2009 02:44 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Can anyone in Vegas recommend a specific store to visit for this? There a number of repair stores around me and it would take more than a day to go to all of them to try getting a replacement.

Rager02 10-19-2009 04:07 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
hello,a bit of back history.i bought my tp in may have got it replaced in late august keyboard stared going out in mid sept.works now and then.fed up i went out and bought a tp2.now i see everyone getting replacements.and lets face it where qre you gonna sell a tp1 when it is majorly known to have issues so because htc im out more money with a brick for a tp1..i was planning on reactivating my tp1 then getting it replaced.
does anyone know the insurance policies on this and or how i would go about doing this?im not trying to rip sprint off.a phone is an investment and i feel as if i lost money for their faulty product and just wanna get what i paid for in the beginning.thank you

Dr.8820 10-19-2009 08:26 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by gmaine02 (Post 1245498)
im not trying to rip sprint off.a phone is an investment and i feel as if i lost money for their faulty product and just wanna get what i paid for in the beginning.thank you
if you've already bought a tp2, just sell your tp1. i don't think you're going to get a replacement/upgrade. besides, with 10,000 people doing this, sprint has caught on. why these things aren't discussed via pm instead of out in the open i'll never know.

karate134 10-19-2009 09:44 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
I just got a new TP2 from a store. I talked to the cus. service on the phone because my phone was starting to act screwy again. I told them that this was my third or fourth TP (which, they knew) that I had to deal with going on in the past few months. The rep. talked to someone and said I had 5 phones I could exchange to. One of them being the TP2. She said, however, that I needed to visit a store to have it verified.
Long story short, I went to the store and the store manager was ordering me up a replacement and I asked if I could exchange. The manager said "Do you read reviews on sites like CNet?" "Sometimes" I replied.
"Would you like a TP2 instead of this phone?"

Richcop 10-19-2009 11:15 AM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
10/19/09 at 11am, I just got my NIB TP2 at one of my Boston Mass Area Sprint Corporate/Repair/Store. The manager was well aware this situation and said that they all have been briefed as of this past Friday. They sent him a couple NIB Touch Pro 2's to use as needed to replace the TP1's as they will not be having the TP'2s for sale at the store (at least for a while or not at all). The word is out there, so don't give up if you have a dieing TP1, because I just called around and out of three Corporate Repair/Stores, two of them were willing to replace it with the NIB Touch Pro 2. I would have been fine with a refurbished unit, but its nice to get the accessories/box that come with the new TP2.

Thanks to everyone for the information and updates!

gammarho55 10-19-2009 12:48 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Richcop (Post 1245784)
10/19/09 at 11am, I just got my NIB TP2 at one of my Boston Mass Area Sprint Corporate/Repair/Store. The manager was well aware this situation and said that they all have been briefed as of this past Friday. They sent him a couple NIB Touch Pro 2's to use as needed to replace the TP1's as they will not be having the TP'2s for sale at the store (at least for a while or not at all). The word is out there, so don't give up if you have a dieing TP1, because I just called around and out of three Corporate Repair/Stores, two of them were willing to replace it with the NIB Touch Pro 2. I would have been fine with a refurbished unit, but its nice to get the accessories/box that come with the new TP2.

Thanks to everyone for the information and updates!
verified... just talked to a store manager in my area, and he said that most of the corporate stores will be getting a handful of NIB TP2's for replacement purposes only and won't be selling them. he said they just got a big shipment in, so hopefully i'll get mine today.

fuzzybabybunny 10-19-2009 01:39 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Ok, talked to a couple store managers in the San Jose, CA area. The TP2 *IS* on the list of approved phones to replace the TP. The only problem is that they have no way of ordering it. No stock of reconditioned phones, and they can't just go out and place an order for a new one.

One store manager said they just got an email from Corporate that told the managers to replace TPs with entirely different phones if the customer asks - Curve, Tour, Snap, Palm Pro, TP2. TP2 is totally out of stock, they have no idea when it'll be in stock (one manager quoted me 2-3 months), but they have no problem with me calling back periodically to check on stock, even after I've already received my 6th replacement Touch Pro.

However, they are well aware that people with TPs are all trying to get TP2s.

toviaheli 10-19-2009 01:52 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Richcop (Post 1245094)
Regarding my dieing TP,
This is just what I was told here in MASS from calling several corporate stores with repair centers. Yes it is true that they have no refurbished TP2s and cannot back-order but all of the Technicians got an email update telling them if the customer wants a TP2 and there is no refurbished available, that they need to order a NIB one and swap it out. This email was just a couple of days old. the Tech read it right off his email to me. The other stores seem not to be paying attention as all of the Techs got this email from the powers that be directing them to order NIB if the customer wants the TP2. I am not going to that store where they seem to read their emails :) Good Luck.

That is an email i wish someone would post...

dibara2003 10-19-2009 02:15 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
^ Second. If anyone has access to that memo, please PM it to me.

htcmoguluser 10-19-2009 02:51 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Got mine new in box today! Shibbbby!


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