Did anybody get a crefit from Sprint for price drop?
 

I saw this was a hot topic on here a few days ago, but I was never able to confirm when/if/how any Sprint customers got a credit for the discounted price.

I know some ppl mentioned returning the phone if within the 30day return period and repurchasing.. does this work? Any problems with SERO?

I purchased on 9/9 so If i have to return and re-purchase to get the discounted price I will need to do it soon, although i would prefer to just get the discount price.

Has anybody gotten $$ back from Sprint on this? how?

Re: Did anybody get a crefit from Sprint for price drop?
 

Search...the thread is still alive and well.

If you read it, you'll see that plenty of folks have gotten their $150 "back"

Be persistent, be consistent, and don't lose your temper (not for real at least.)

Start with normal Customer Service, and then work your way up to Account Services/Retentions/Cancellations....they're all the same thing anyhow.

Took me approx 2 weeks, a few calls, a few no's, a couple more emails, and finally I got my 150 plus tax back yesterday.

Good luck

I stand corrected...thread was closed...and so should this one.

Re: Did anybody get a crefit from Sprint for price drop?
 

We already had a thread on this and it was closed.

Short answer is yes, SOME people got the credit by calling over and over. It worked on a case by case basis and not everyone was successful.

Sprint never officially planned or is planning a price drop for current or new customers. It was for business accounts only.

Thread needs to be closed now.

Re: Did anybody get a crefit from Sprint for price drop?
 

Just got my credit today as a regular personal subscriber in 30 minutes of patience and talking:
$70 from regular customer care by extending my second line (wife's) for 2 years and I still keep the $150 upgrade for that line.

Was transferred to telesales, stated my case.

then

$100 off from Account Manager after stating my case

then back to telesales
$449-100(MIR)-100-70=$179 (not including tax, ship, and activation)

TP2 is in the mail.
TP1 is on the market now, I just may be lucky enough to turn a profit.

Re: Did anybody get a crefit from Sprint for price drop?
 

Yes. $100 off.

Re: Did anybody get a crefit from Sprint for price drop?
 

Please dont start this thread back up...There are 2 other large threads...Please no one state they got a credit....If that's still exciting please leave it in those threads.

Re: Did anybody get a crefit from Sprint for price drop?
 

Unfortunately those 2 threads were merged and then closed for lack of civilized discussion. If not for that thread I would not have been able to purchase the TP2 for $179 so I am pretty excited :headbang:since I expected to pass on the TP2 and not pay $400-$500 and wait for the next model since the TP2 only has minor upgrades IMO over the TP1. Now I can pay $0 after I sell the TP1. :)

Re: Did anybody get a crefit from Sprint for price drop?
 

well the thread got closed.... due to someone that should remain nameless :lol:


but yes it can work but you have to try..


find the thread, it should be on page 2 or 3 not sure and read it... it can work and it has for many of us..

Re: Did anybody get a crefit from Sprint for price drop?
 

Umm dude it did not get closed due to me if you look i had no posted but some guy decided to chime in on a old post of mine to troll it and that is what closed it get facts right,.

Re: Did anybody get a crefit from Sprint for price drop?
 

I did....but Im an employee :D

Re: Did anybody get a crefit from Sprint for price drop?
 

i didnt name anyone yet you jump in...... says something doesnt it




;) :lol:

Re: Did anybody get a crefit from Sprint for price drop?
 

here we go again!

Re: Did anybody get a crefit from Sprint for price drop?
 

The first time I called it was the day after I activated my TP2. They wouldn't credit me for the price match but they did give me one month free service and "pick 3 land lines." I tried again a few times last week and finally got the price match. $162 was credited to my account the other day (I guess they credited me for the tax difference too.) Like others have said, it's worth the effort to call customer service a few times to get this. I got over $200 back.

Re: Did anybody get a crefit from Sprint for price drop?
 

Remember, stop replying to trolls. When you feed a troll it grows.

Re: Did anybody get a crefit from Sprint for price drop?
 

Oh please spare me ok.And btw who said i was talking to you i said dude so maybe i was not talking to you them also.

Re: Did anybody get a crefit from Sprint for price drop?
 

I do not troll threads search the threads i have posted in Someone who will remain nameless said i got the other thread closed when it was not me but someone who was trolling it and replied to a old post of mine who got it closed .

Have a nice night people.

Re: Did anybody get a crefit from Sprint for price drop?
 

Re: Did anybody get a crefit from Sprint for price drop?
 

I said have a nice night :) but let it rock on


and i do not troll posts :)

Take care.

RD.

Re: Did anybody get a crefit from Sprint for price drop?
 

I have no personal opinion on the user comments here. So please don't think i'm directing it directly at you. my above post was a blanket statement for all. as i have over viewed the current thread proses and well. it doesn't take a genius to see whats all ready happening.

Re: Did anybody get a crefit from Sprint for price drop?
 

I did get a credit but I don't believe everyone will get it. It is worth trying for though.

Re: Did anybody get a crefit from Sprint for price drop?
 

To those of you who reply with helpful and informative comments, thank you. To everyone who just takes up screen space, please post in the other thread you keep mentioning. Thats EXACTLY why I had to start a new thread- I didn't feel like sifting through unnecessary BS to find an answer to a question.

For Sprint customers who got $$ back-- what was your "complaint"? that it is offered on another carrier for 199? or that it is available to other Sprint customers for 199?

Re: Did anybody get a crefit from Sprint for price drop?
 

Again, Im an employee(technically the employee price is $320) but I called right after I read the messages here, they said call back after the 1st. I called on the 1st, was basically told "well the price is $350, you actually already got it for $320"n I said "I called 3 days ago and was told the price is dropping on the 1st, and I know people who have already received the lower price, is there someone else I can speak to?" I was then placed on hold for 20 minutes, no joke. I was at work and had no where to go for 8 hours lol. But the rep came back and credited me the $120 difference. I now owe $225 :D

Re: Did anybody get a crefit from Sprint for price drop?
 

I calmly told them that Verizon has the phone for $199, the Sprint Business Customers can buy the phone for $199, and I heard from a telesales rep that it would eventually drop to $199 (the rep said he will call me when it becomes official, that was my first call directly to telesales) but as a loyal 9 year customer why do I have to pay $349 while others pay less? It is better to go to a regular rep then telesales then account manager then back to telesales all on the same call. My total savings were $170 off the $349.

Re: Did anybody get a crefit from Sprint for price drop?
 

Patience goes a long way. I purchased my Pro2 on September 8th so I am at the 30 days today. I bought it online with my business acount for 319.99 plus tax and explained that it is now 199.99 plus tax. I was put on hold several times but no problems came up and I am getting a 120.00 credit on my next bill. It was quick and painless

Re: Did anybody get a crefit from Sprint for price drop?
 

I purchased it on the first day and paid $449. Called up to get a price match and recieved credits to bring the price down to $319. They gave me an additional $100 off. Waiting for my $100 mail in rebate to take effect. I was told the price match was only for "corporate customers". Hope this info was useful to everyone.

Re: Did anybody get a crefit from Sprint for price drop?
 

They said that to me since I have a personal account, but they will give it to anyone who is willing to debate with them for 30 min..:headbang:

Re: Did anybody get a crefit from Sprint for price drop?
 

I got my sprint touch pro 2 for 169.99 with 20% off my bill each month. That is with out a rebate.

Re: Did anybody get a crefit from Sprint for price drop?
 

That's awesome...how'd you accomplish that?

By the way, OP, what's a crefit? lol:drunken:

Re: Did anybody get a crefit from Sprint for price drop?
 

I finally got mine.. I got it on 2 device.. $150 each.
I also have my Touch Pro on another line and the keyboard started messing up. I took it in today to get it repaired and the guy told me to just come back tomorrow b/c they were doing somethin to where I may get the upgrade (touch pro 2) instead of getting another refurbed touch pro!!:headbang:
So We shall see 2morrow..

Re: Did anybody get a crefit from Sprint for price drop?
 

I got the $150 credit to my bill for both my TP2 and my hubby's. It took two try's. First I tried the online chat and that was a no go. I then e mailed eCare. Told them I was unhappy that the VZ TP2 was $199 and that I wanted a price match. So now I have enough credit on my account to pay for just about 3 months ($150 x 2 + $50 that the asst manger at the Sprint store gave us when we picked up the phones).

Re: Did anybody get a crefit from Sprint for price drop?
 

I tried ecare.. this is what they said:

Thank you for contacting Sprint regarding the price of HTC Touch Pro 2
phone.
The HTC Touch Pro 2 phone has been ordered on your account for $449.99
plus taxes. You will also receive $100.00 as Mail-in-Rebate so the net
cost of the phone will be $349.99 plus taxes.
We are unable to address the promotional prices other providers offer. I
have checked all promotional opportunities Sprint currently offers and
as of today, there are no additional discounts available for the HTC
Touch Pro 2 phone.
Thank you again for contacting Sprint.

:(

I've only been with Sprint for 2 years (jumped on the SERO deal) I feel like I don't have much leverage since I only have 1 line and only pay $30 a month. Do these factors really make a difference in a case like this?

Is there a direct line you guys are calling or just using *2?

Re: Did anybody get a crefit from Sprint for price drop?
 

No leverage is required, just ask for it..if the rep says no, say thanks and hang up and call back!! Don't waste your time trying to "convince" the rep to give it to you. You will eventually get a rep that will do it for you.

I did it by the *2, 3, 5 route.

Good luck,
Matt

Re: Did anybody get a crefit from Sprint for price drop?
 

Don't forget that you have 30 days from the date of activation, not from the date of purchase!

Matt

Re: Did anybody get a crefit from Sprint for price drop?
 

I would e-mail ecare back and tell them that you have a friend who e-mailed and got the price match and why does it work for him and not me?

I got it threw ecare so if they look they will see.I would be blunt i was.I did not get demanding but i said to them i knew people who got the price match so why am i any different.

Once they know you got the info they will do it for you.

hope this helps.

Re: Did anybody get a crefit from Sprint for price drop?
 

I spoke with someone in retentions when I ordered. I told them, you can either match Verizon's price or I'll not purchase a new phone and let my contract run out. Which is exactly what I was planning on doing. She said she could do that. Basically I had to call back a few times to make sure I got my extra credits but I did get $250 off total.

Re: Did anybody get a crefit from Sprint for price drop?
 

I got the $150 credit through ecare. I mentioned competitive pricing and my Premier status. The ecare response said yes I can get this credit, and I should contact ecare again after receiving and activating my TP2 to have the credit applied. I did so, and the credit appeared on my online account within a day. The ecare response also said they would notate my account record that they had granted me the credit, and when I ordered the phone telesales confirmed that this notation was in my account file.

Re: Did anybody get a crefit from Sprint for price drop?
 

heres a copy and paste of my proof they still need to credit me 77.00 more................


10/08
Billing Related Adjustment
-$100.00
10/08
Billing Related Adjustment
-$50.00

10/05
Service Related Adjustment
-$50.00

What about original SERO customer?
 

What about SERO customers!?!?!?!? did anybody on a SERO plan get the price drop/credit or whatever??

Re: Did anybody get a crefit from Sprint for price drop?
 

Found a guy in a forum from cali.

Re: Did anybody get a crefit from Sprint for price drop?
 

I called multiple times and I couldn't get anyone to give me the credit. I finally gave up and emailed our corporate rep. to get it.