Sprint 30 day return policy?? Beware
 

Beware Sprint is lying to people. I have been going round and round with them all week, Finally fed up with them I decided to return the phones before the 30 days end, for me (Oct.6) I asked for return kit they easily agreed and said they were sending it, I asked them to send me email conformation for it,they agreed. 4 hrs. later no email, I called back to check conformation and was told no return order was ever placed and had to connect to Telesales for a return kit. Talking with Telesales, I was informed that the department that told me they were sending me a return kit had no authority or ability to do so.
My take on this is, Sprint figured while I was waiting around for my bogus belief a return kit was coming in the mail my 30 days would come and go and I would be stuck in a 2 year contract and the higher price for the phones. I believe they are telling people a credit is to be posted some days later, only to exceed their 30 days as-well. If they can credit some peoples account immediately they can for all. That's my 2 cents

Re: Sprint 30 day return policy?? Beware
 

Why not return to store then?

Re: Sprint 30 day return policy?? Beware
 

your dilemma is no mean a trend or conspiracy that multi-billion dollar company want to waste time on. you can't just claim that the whole company is bad just because there are one or two bad incidents. one or two employees can have a bad day and make mistakes but that does not mean the company is bad.

You can't never make everyone happy.

Re: Sprint 30 day return policy?? Beware
 

No corporate store in my town, They said it had to be returned back to telesales.

Re: Sprint 30 day return policy?? Beware
 

Very true, I have been with Sprint nearly 10 years. I love Sprint. I have had issues over the years getting jerked around by CS with something on my plan from time to time and then you get the right rep. on the phone and they more than make up for the poor CS. I just can't get past the idiots this time.
My only leverage right now is to return the Phones under the 30 days, cancel my service and open a business account with Sprint, then get the phones at $199.00
Such a waste for Sprint to do it this way, they are aware to what I am doing, but they think I'm waiting for my bogus return kit and I will bust my 30 day return privilege. I have tried calling different numbers there but somehow keep getting the same group of idiots

Re: Sprint 30 day return policy?? Beware
 

It does not have to be returned to telesales. Also, if there are no corporate stores near by, you can bring it to a regular Sprint store and cancell your account. There are a couple of hoops you will have to jump through to get this accomplished, and Sprint CS will not tell you before hand that this is possible, but I have done it, and, even though it is a pain, if you are dead set on cancelling, it can be done.

Re: Sprint 30 day return policy?? Beware
 

I suggest always waiting on the phone with the rep until the email comes through, also get names and ID's, etc.

Also, try to use proper annunciation avoid using slang terms. Speak like a businessman, calm, deliberative, and with proper English (even if they don't). Don't get too angry, it will get noted and screw you on future calls (it sometimes takes multiple calls to get your point across).

Don't swear, even as you are hanging up on Sprint. Be a person of class, not crass. I could go on, but those that get it, get it, and those that don't, think they're "normal". We don't all live in the same world, unfortunately. Some amongst us will need some jail time to learn not to steal, lie to insurance companies, etc. Just be glad I'm not in charge, I favor the "feet first through a tree chipper" solution for theives, whether it be software, phones, money, or anything else.

Re: Sprint 30 day return policy?? Beware
 

Actually as a business owner, I feel it only takes one employee to ruin the image of an entire corporation. People should not be employed if they cant do they're jobs. Part of that reps job is to transfer to the correct department to send the return kit. Although I also believe in accountability. Thats why I ordered my return kit the day I got the phone.. Just in case.Sprint has a proven track record of being sneaky like that.. I might mention it did take 2 weeks for the kit to come. So that kinda proves the OP claims.

Re: Sprint 30 day return policy?? Beware
 

you forgot one dont talk like a hillbilly

Re: Sprint 30 day return policy?? Beware
 

I was told originally that I would get the $150 credit when it was proven VZW's phone was $150 cheaper. I had to call a couple of times but did end up getting it. I ended up speaking to retentions a couple of times and was informed by each of the people I spoke with that they are only allowed to credit an account $100 per person so the rep had to have their manager add the additional $50 but this literally took minutes. And the confirmation e-mail came through when I was still on the phone with them. Have you tried retentions? And I completely agree with the earlier posts, speak clearly, don't raise your voice, no swearing, etc. I've worked in CS for years and like my grandmother used to tell me, you catch more flies with honey than vinegar... Be nice and even if you don't hear what you want to hear, kindly ask to speak with the manager. I find rententions the best way of dealing with them, but don't tell them you're then going to sign up w/ a business plan, tell them you'll go to Verizon as their plans are getting more and more competitive w/ Sprints, which they truly are. But I've found, even having both Sprint and VZW, that Sprint's CS is far and beyond better than VZW any day of the week, IMHO!! Good luck!!

Re: Sprint 30 day return policy?? Beware
 

How exactly does a "rap guy" talk? If you're saying don't yell or curse at them, well I hate to tell you, but "rap guys" aren't the only ones who so-called "talk" like that. Don't label people like that, when yelling and cursing is something you probably do also. So does that make you a rap guy? Or do you just let people talk to you any kind of way and you just walk away vulnerable and scared. Oh, by the way, there is no such thing as ebonics.

Re: Sprint 30 day return policy?? Beware
 

Are you kidding me??

I had had both Sprint (never again) & Verizon, Verizon's CS is 1000 times better than Sprint's ever thought of being IMHO. (to start with, VZ reps all speak English)

~John

Re: Sprint 30 day return policy?? Beware
 

In my case I had to call a few times too. I called once a few days after purchasing my phone and was denied the $199 price match. This was about a week before Mayonesa's thread came into existence. What retentions DID do was give me a $50 credit and their "pick 3 landlines" offer.

The day this thread was created I called back Sprint and asked for the price match and was denied. I then contacted them through the online chat and was told I WOULD receive it if I called back. Then I called CS again and they denied me. LOL They transferred me to retentions and the guy took about five minutes to review my case notes. Then came back and said I'd have the match in 72 hours - no questions asked.

Well, this was on 9/29. This morning I called back and got retentions on the line to verify it. They told me that the credit had passed through their auditing department and went all the way up to VP level before it was approved - but - it IS approved and will appear on my account on Monday. They are sending me an email to verify it.

Perseverance goes a long way with Sprint. In the end I got $200 knocked off the price.

I don't agree that they make people jump through hoops to get decent offers. The end result is satisfactory though.

Re: Sprint 30 day return policy?? Beware
 

http://en.wikipedia.org/wiki/Ebonics
"Ebonics is a term that was originally intended and sometimes used for the language of all people of African ancestry, or for that of Black North American people; since 1996 it has been largely used to refer to African American Vernacular English (distinctively nonstandard Black United States English), asserting the independence of this from (standard) English. The term became widely known in the U.S. in 1996 due to a controversy over its use by the Oakland School Board."

Re: Sprint 30 day return policy?? Beware
 

Use this email address and your problems should get solved. Dan@sprint.com

Re: Sprint 30 day return policy?? Beware
 

Excellent advice. Thanks!

Re: Sprint 30 day return policy?? Beware
 

Not possible. Same problem for me. Return kit was never sent out and sprint store wont take my phone back because it was activated and not sold by them. The phone comes activated. The stupid thing was I have another line with a tp2 on it and I needed a replacement. They ordered it and took back my defective tp2 yesterday. I really hate going there. The people working there are idiots.

Re: Sprint 30 day return policy?? Beware
 

no problem, I use this email anytime I cant get an issue resolved and they always make it right.

Re: Sprint 30 day return policy?? Beware
 

Ive told sprint before I wasnt gonna get off the phone or leave the chat window till they confirmed it was done. I went several dates asking for my credit they kept saying they did and never did.

Re: Sprint 30 day return policy?? Beware
 

word and owned

Re: Sprint 30 day return policy?? Beware
 

This is a thread about Sprint returns please refrain from instigating.

Re: Sprint 30 day return policy?? Beware
 

It was in response to the don't talk like a hillbilly comment I am sure. Rap guys were not the only people offended in this thread.

Lay off the insults people.

Re: Sprint 30 day return policy?? Beware
 

"Originally intended"......It's something they tried to "officially" label African Americans with, but couldn't. Therefore, like I mentioned before, "there's no such thing."

Re: Sprint 30 day return policy?? Beware
 

<-----On to the topic at hand. I like Verizon CS, but Sprint CS was the same for me. Both were pretty nice to me when it came to replacing a device or exchanging one. Or just giving me a credit towards my bill.

Re: Sprint 30 day return policy?? Beware
 

Just call retentions and tell them you want a return kit and to note your account and all is well.Have them note the account.

Re: Sprint 30 day return policy?? Beware
 

This may not be as simple as "Sprint is lying to people." In some cases the credits offered by Retentions have to gain approval by their auditing department before they can be issued. That was the case for me and resulted in a five day delay before the credit will be posted to my account.

Re: Sprint 30 day return policy?? Beware
 

You ALWAYS get them to note your account.I never ever hang up without them doing ti and also if they e-mail you save the e-mail.

Re: Sprint 30 day return policy?? Beware
 

Call up RETENTIONS they will make sure your happy thats their only job at sprint.

Get online and chat with a rep about the whole sending of a return kit ask the rep to add to the notes on your account that your waiting for the kit and will be using the phone until it arrives wether its within the 30 days or if it takes them longer. This way here you get a TRANSCRIPT of your convo with the rep online CANT LIE AFTER THAT and your covering your *** if the phone makes it back late

Re: Sprint 30 day return policy?? Beware
 

I think to make sure nothing like that happens again, the advice given before is probably the best solution. Stay on the phone with them, until you receive the email and then save it. Nothing can be better proof than that.

Re: Sprint 30 day return policy?? Beware
 

Yes, definitely, took me 4 calls. First 2 said they would send email and did not, 3rd said she could not send an email, I asked to speak to someone that could, put on indefinite hold. 4th call finally got the right rep. got the email while on the phone and he's going to get a business plan setup for me and a big credit on the phones.

Re: Sprint 30 day return policy?? Beware
 

This problem exsists in all companys, enough said. They want your money and you gotta be smart enough to protect it

Re: Sprint 30 day return policy?? Beware
 

the problem is call center reps are rated by how quickly they resolve calls, and signups vs cancel,
I think the problem is the system does not track the call to the rep, so reps know they can feed bull or xfer to never-land and just not note the account.

also a problem with sprint is the whole which store can do what crap. if it's got a big yellow sprint sign, I see no reason why they shouldn't be able to help.

documentation, documentation, documentation.
btw, is all this hastle really worth the $150?

I could only imagine if cell phones were more like cars. insurance guy would say. oh, your phone's not worth 500 anymore, here's a check for 250. lol.

Re: Sprint 30 day return policy?? Beware
 

Done. :)

Re: Sprint 30 day return policy?? Beware
 

Shaggylive.....aren't those calls recorded? Something about for our protection and training purposes,yada,yada,yada. I wonder if they have ever corrected anything for a customer by going over these recorded messages. Chances are they never have.

Re: Sprint 30 day return policy?? Beware
 

key word is MAY. so it's less likely than might. lol.

that message is more for training, (2nd person listening in.)

Re: Sprint 30 day return policy?? Beware
 

They only will go over them if presented with a court order. Besides that, forget about it.

Re: Sprint 30 day return policy?? Beware
 

Well in my case I have had my run ins with retention and they were for the most part decent. I got my TP2 for 199 that was with price matching from Ver and a 100.00 mail in rebate and I have a 150 contract renewal. I havent recieved the phone yet but I did get the emails from them. Well see I guess.