Originally Posted by isdnmatt (Post 1138012)

First off, you're lucky that they replaced the phone 5 times already as mentioned. Some carriers would certainly tell you to take it up with HTC after the 1st month. I'm starting to lean toward you and your g/f being the problem, not the phone. I went through 3 6700 and 6800, but I'm on my first TP.

Also, they are not obligated to GIVE you any kind of credit. And if they do offer to move you into another device, it'll have to be in the same TIER (ie Treo, Blackberry, as rep. mentioned). And if they have devices in the same tier available, they definitely won't give you cash on your account.

I've had my phone upgraded/replaced twice now. First from the 6700 to the 6800, then about 8 months ago from the 6800 to the TP. All times for free, but I did learn something.

Never tell the rep what phone you want to be swapped for, work around it so that they offer it to you. Keep saying features that you know what they're offering doesn't have. So they would offer me a Diamond and I would say I really need a slide out keyboard like my current phone, etc.

Never try to get this upgrade within 1-2 months of a phone's release. The reps know you want the latest greatest and will avoid giving it to you. It's also not the best business practice since they don't even have any refurbs to send, just new retail boxes.

Lastly, if you truly feel that you are STUCK, get the refurbished replacement and sell it on ebay or craigslist as suggested. I don't know what number you had in mind for a credit, but I think you would get more this way anyway.

Originally Posted by boredandtattooed (Post 1138520)

dude, calm down already! for real.. Sprint OWES you NOTHING!!!

first, if youd of done your research, youd of known the TP1 has flaws, yet you bought it anyways... so dont complain when it messes up on you..

second, Tp1s have issues for SOME PEOPLE, tons of people on here have had no problems what-so-ever

third, you said "overheating" was one of the issues.. easily a searchable problem that you couldve known about.. and since your a PPCG member you knew all to well that a new TP1 wasnt gonna fix that problem.. yet u chose to have a replacement of the same model..

its ALL you man... You chose the TP originally and couldve seen its not perfect.. You chose to have it replaced with the same, as u say it, design flaws...

why is it anyone else fault that YOU didnt research your big purchase before you bought it.... sell it on ebay or craigslist and let it be someone elses probs...

and if its SUCH A PROBLEM LADEN DEVICE, then why are you still allowing your fiance to use this pathetic excuse for a handset, or so u make it sound

Originally Posted by Speed_419 (Post 1138608)

All I know is after reading this thread the OP has made me thankful that I am no longer in retail and I don't have to worry about taking care of people who feel they are "entitled" to more than they are..
Speed...

Originally Posted by DeadSteam (Post 1141921)

Honestly, most of the posters here are acting like *******s. Seriously, get over yourselves. How many defective replacements should a customer be expected to receive before that customer is entitled to a new product?

I bought from Sprint a BRAND NEW touch pro in July. It stopped powering on on my 3rd day of owning it. I called up sprint on day 4 and they agreed to send me a "replacement". Now they never mentioned it was going to be a refurbished phone. So, after 4 weeks of things going well with the touch pro (refurb) It starts to power itself on and off and overheat and refuse to charge even when plugged in and turned off.. So I call sprint. They send me another TP. So, I'm sitting here with my 3rd touch pro, my second "refurb" and the keyboard just stopped working.

So, How many Bad Refurbished phones should I be expected to go through before I am entitled to a refund or an upgrade?

Cause I just bought a Brand new phone, and Now I have a series of broken defective USED phones.

Sprint absolutely OWES me.

Originally Posted by p-slim (Post 1142293)

this is why people say sprint customer service sucks. HTC made the phone for all carriers, but its only sprint customers who swear they should be getting free tp2s for replacements the exact same day the phone comes out. Of course Sprint is going to say no when you ask for that. If you ask me you don't deserve that. my tp1 was replaced a lot also so i got a tp2. All the problems you are having are with the manufacturer because they built the phone. Obviously you're mad at HTC but you want sprint to replace your tp1 with another HTC phone when you obviously just had bad vibes with them. if you're upset your tp1 is soooo defective why would you want sprint to replace it or as the op said he only wants a discount on the new phone, just doesnt want to pay full price. So basically he's even still willing to pay some $ out of his pocket but yet he doesn't like htc devices because they break down and hes had like 8, why would you want to buy from them again, so when the tp3 comes out you can start the complaining all over again?

Originally Posted by ianderson_76 (Post 1144228)

Smartest man in the forum so far!!

Originally Posted by kwazytazz (Post 1139445)

If you have insurance and theres something wrong with the phone theres no reason why you shouldn't get it exchanged, exchange it as much times as you want. Thats what you pay insurance for, no?

Originally Posted by ianderson_76 (Post 1144220)

How many before you realize that you need a new carrier, rather than a new device. The thing with the refurbs, no one checks em. I get customers, who have other customers contacts, pictures, personal information on their brand new refurb. You owe yourself, a new carrier. Anybody remember all the issues with Sprint Mogul. Customers getting 6 or 7 replacements, due to bad refurbs. Same thing with the Touch Pro, now.

Originally Posted by anyonenow (Post 1144384)

What about the COUNTLESS individuals that have NOT had problems with the Moguls and are still working fine?

Myself included... 2+ years and counting.