Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Dude I WORK for Sprint... it isnt an uncommon thing with the touch pro whatsoever. And that 3 time and then cancel thing doesnt really mean much other than people getting screwed over after they spend all that money on a device that continuously malfunctions. Ive seen it more than a few times just here in the office with people HERE that have them.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Ouch!

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

My first ppc was the Apache/6700.

That was the perfect phone. The only thing it was missing was gps.Yeah it was big, but with an extended battery it would go for days without recharge, it never overheated, and the screen worked perfectly. Plus ppcgeeks at the time was awesome, and the custom roms for wm5 were fast, lean, and easy to install.

Since then I have had a mogul, touch, touch pro and various palm devices. All of which have burned out keyboards, overheating problems, rainbow screens, and horrible battery life.

They all have been horrible. I have done numerous trips to the sprint store for repairs, none of which solved my problems.

Both of my current touch pros (mine and my wifes) are constantly overheating and draining the battery. She only uses her phone for talking, and it still overheats and dies.

SO I feel the OPs pain.

I could do a bunch of returns, but at this point I am sick of waiting 1-2 hours at the repair store during my lunch break, only for them to tell me that there is nothing wrong with the phones battery dying after 30 minutes with a full charge.

People on here have to admit some things, yes there are some people committing insurance fraud, but for those of use who willingly pay $7 dollars a month to get another broken refurb, we are getting the shaft.

I am hoping that this new tp2 will finally have a good build quality, good battery life, and a usable keyboard and touch screen. Plus the sim card support is perfect for my trips to the carribbean. But i have my doubts!!

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Ive had my TP since before it was even available for purchase through Sprint, and have never had a hardware related issue whatsoever...not even the infamous chipping chrome. A few of my friends were not so fortunate, as theyve gone through several devices with keyboards lasting less than a month, bad screens, etc..

The fact that a hardware related issue hasnt happened to you [yet], does not mean it dosent happen at all.

Your assumptions about his 'grubbyness' is not only unkind, but also quite inaccurate, and is, at least, an indication that you have, within yourself, some issues you need to resolve. Not everyone is a con artist; and thus, you do not need to catergorize and judge everyone you encounter with hardware issues in such a demeaning fashion.

We're all here to learn and help each other. Lets keep that in mind, yes?

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

I am not a whinner but I have 2 touch pro and 1 has no issues with hardware or software but has the chipping chrome but my 2nd TP has been swapped out 3 times and that alone gets me cause I know its nothing I'm doing

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Honestly, most of the posters here are acting like *******s. Seriously, get over yourselves. How many defective replacements should a customer be expected to receive before that customer is entitled to a new product?

I bought from Sprint a BRAND NEW touch pro in July. It stopped powering on on my 3rd day of owning it. I called up sprint on day 4 and they agreed to send me a "replacement". Now they never mentioned it was going to be a refurbished phone. So, after 4 weeks of things going well with the touch pro (refurb) It starts to power itself on and off and overheat and refuse to charge even when plugged in and turned off.. So I call sprint. They send me another TP. So, I'm sitting here with my 3rd touch pro, my second "refurb" and the keyboard just stopped working.

So, How many Bad Refurbished phones should I be expected to go through before I am entitled to a refund or an upgrade?

Cause I just bought a Brand new phone, and Now I have a series of broken defective USED phones.

Sprint absolutely OWES me.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

my new, favorite thread lol

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

I used to think the samething about people having to get so many replacements. But, now myself, I'm seeing the samething with my TP1. I've been with sprint for over 15 years. I had never had a replacement until I got the motorola rzr 2 a few years ago. So for 13yrs, everything was fine. Then the Rzr 2 dead pixels and charging issues brought on my first replacement. Then the instinct came along and it went well. Then I upgraded to the TP1 out of pocket.

After 2 months the keyboard was almost seperated from the body. There was just way to much slack in the slide. They tried to fix it in store, but offered me a replacement. The refurb I got looked brand new. Seemed to work better than my original. Well, that only lasted for about 3 weeks. Now the keyboard keys are acting up. If I type a sentence, nothing appears on the screen until i gently rub the spacebar. Sometimes keys just start repeating after you touch them. I'll be taking it back Monday.

So, after being effected first hand, I can see where people who really use their phones alot (cause I don't really type much) could be on their 3rd or even 5th phone. I guess with all the new functionality comes less build quality to keep prices down. I don't really know. But I've seen these issues first hand now and I'm a believer!!

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Simple pleasures for simple...minds, eh?

How nice of you to join us, Mr.8820....with your usual repetitious four word sentences and attempts at sarcasm, which, as usual, is irrelevant and contributes nothing to the thread.

So glad you could make it. Its also nice to see you can stay on topic, my new favorite member!

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

why you called me out, don't know. shouldn't you be somewhere hating obama?

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Very interesting. Your case is similar o mines. Bought a new Pro and had the oily screen deal after 2 months. Then got it replaced free on my Sprint repair store, got a refurb and was kinda unhappy but oh well. The a month later the KB stopped working. Had it replaced and got another refurb. Then that refurb picked up the oily smudge on the screen and had that replaced and its going good so far.But its been only 3 weeks with it. I do have time to visit the Sprint store for these fixes and never paid a dime to get them replaced but I did get really bummed out that I paid 349.99 dollars for a NEW device that lasted only 2 1/2 months and later replaced with a used one. So I paid a lot for a used phone. That's what bothered me personally. I have not contact Sprint about this but everyoe in this thread is making me think now.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

this is why people say sprint customer service sucks. HTC made the phone for all carriers, but its only sprint customers who swear they should be getting free tp2s for replacements the exact same day the phone comes out. Of course Sprint is going to say no when you ask for that. If you ask me you don't deserve that. my tp1 was replaced a lot also so i got a tp2. All the problems you are having are with the manufacturer because they built the phone. Obviously you're mad at HTC but you want sprint to replace your tp1 with another HTC phone when you obviously just had bad vibes with them. if you're upset your tp1 is soooo defective why would you want sprint to replace it or as the op said he only wants a discount on the new phone, just doesnt want to pay full price. So basically he's even still willing to pay some $ out of his pocket but yet he doesn't like htc devices because they break down and hes had like 8, why would you want to buy from them again, so when the tp3 comes out you can start the complaining all over again?

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

I'm not sure why you would have accepted a refurbished device on day 4 of owning it. Either way, you're far from the only person this happens to, it isn't the only phone that has issues like this, and it isn't the only carrier. That's what you have TEP for. I'll say it again. TEP IS NOT MEANT TO BE AN UPGRADE PROGRAM. The keyboard issue has nothing to do with Sprint. Last I checked, HTC built the device, yes? Sprint is doing you a huge favor by, after 30 days (and via TEP), swapping devices for you so, at least for a little while, you have something that works. No one OWES you anything.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

I wouldn't consider Sprint doing what you pay them to do via TEP a favor.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Guess I should have worded myself better. The fact that they OFFER TEP is the favor I'm speaking of. If I remember right, some carriers don't allow any kind of insurance on smartphones (but I could be wrong on that one if anyone else wants to chime in on that).

Edit: Also, if you remember, Sprint reserves the right to replace it with something they deem "comparable", which in some cases is an upgrade, but in some cases users might end up with something many would consider a downgrade (maybe a never device with no keyboard, less memory, etc.). All I'm saying is, if they really wanted to stick it to people, they could stop offering TEP, and after 30 days, if your device is defective, you mess with the manufacturer, in this case HTC.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

First of all, I don't have TEP. I don't need tep. I purchased a New phone from sprint. I paid $400 to sprint, on 7/9/2009. Sprint mailed me a new HTC Touch Pro. The box said sprint on it. The phone Said Sprint on it. The software on the phone said sprint. I'm not able to take "my" sprint phone to another carrier and use it there. The phone, regardless of who manufactures it, is a SPRINT phone.

Therefore sprint is responsible. If I had purchased the Phone from HTC I would be expecting HTC to issue me a refund. However I didn't, I purchased it from sprint.

Then Sprint replaced my NEW phone with a refurbished one that is too old for the HTC manufacturors warranty to cover. So by doing so they absolutely assumed responsibility for my new warranties, considering They have my new TP, and I have an old broken touch pro that they took from someone else.

Sprint owes me at least a full refund. Although, I'd settle for a new phone that actually worked. The problem is, sprint is only willing to offer a Significantly cheaper "new" phone as a replacement and that new phone doesn't even have all the capabilities of the new phone I purchased from sprint.

If Sprint was a new car dealer, and you bought a new car from them, and on the way home it broke down, you'd expect them to fix it right? So, if instead of fixing it they gave you a new set of keys and said, oh don't worry, here's a replacement car. And when you got in it it was an old beatup used car do you think that would be fair?

Cmon now...

I just joined this forum and I'm already considering leaving... what's wrong with you people?

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Deadsteam, I'm with you 100%. Your car example is exactly what I was going to post as I read through this last page. I still think some posts do get excessive with all the claimed phone issues, but I can see where 3 or 4 keyboard issues is very plausible. I'm going through the same thing. Sprint should be able to look at my track record and see that I've only had two replacement phones in 15 yrs. And 1 was only 3 weeks ago. It's just aggrevating when you honestly just want a phone that works. I don't even want sprint to upgrade me to a TP2. I really don't expect them to. I just want a working TP1 so if I sell it, I can do so with a straight face and not screw someone else!

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

When you buy that new car and drive it off the lot it is used. Even if you turn right around and try and trade it in you will not get what you just paid for it. Secondly, and I don't even use Sprint, you purchased a HTC. Sprint doesn't manufacture the phone, they provide the service. If you want another TP I am sure that they will give you one, but if you want to change to a different phone, well that is like trying to trade in that new car after driving it for a few months. Sorry, but the world doesn't work that way, wish it did, but it doesn't.
As far as leaving this site, personally I think that you would be making a serious mistake. The people here are only trying to explain to you your options, not kick you in the nuts. We are all sorry that you don't like your options, but those are what you get to choose from. From what I can tell in the two posts that you have made so far Mommy gave in whenever you cried, but that is just my observation. I could be totally wrong. Maybe it is that you just got off the phone with Sprint and learned that you are now stuck with a phone that is outdated with the release of the TP2 and you are pissed off about it... If that is the case, well maybe you will do a little research next time before you decide to make a purchase. I know that I knew all about the TP2 back in July, sorry you didn't!!
Speed...
P.S. Remember that people on here are just trying to help you by telling you your options.
P.S.S. OK, so maybe I was trying to piss in your Wheaties, but for you to insult us over something we have nothing to do with deserves a little extra flavor in the Wheaties IMO...

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

don't take it personal, i agree with you 100%. but the folks who bought it are going to cry foul. keep working at it, you get looked out for. just wait til the price drops! some of these same guys are going to cry foul!

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

First off, I'm loving my TP2 so far, HTC may have redeemed themselves, but we will see...I think what a lot of these people are missing is that, unlike a used car, or whatever analogy, cell prone providers here in the US are legally allowed to force and dictate the choice of phone here. Sprint gives us a, b, c, x, y, z, phone. They do not manufacture it, but they choose it, test (maybe, definitely not enough) it, then distribute to their customers they have locked by CONTRACT. If they give you a lemon, obviously, they have to take at least some of the blame, I didn't go to HTC and say "I want that one". We already know they are behind the times and CDMA, monopolization, carrier locks and FCC issues get us americans old technology. Maybe it has to happen to someone to understand...


I'm nio legal expert, but I'm sure this would open Sprint to all sorts of legal trouble, or they would have to -gasp- test and verify equipment for use on their CLOSED network is good. Can you imagine the lawsuits they would catch if they sold a defective device with no policy in place, the had the nerve to charge ETF for leaving? Total ****storm.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Regardless of the build and hardware issues, the biggest issue on this phone is overheating. I would actually consider it a defect.

Seeing as it is a PHONE, and if I'm not mistake Sprint does REQUIRE data plans on their smartphones, it fails on both ends. It can't be used as either, without dying. EVERY Touch Pro does not charge while doing either. Sure I could put a fan by it, or stick it out the window, or put a bag of ice under it, by why in the world should I have to do that?

I've never had a cell phone that I couldn't charge and use at the same time. And like I said, I consider this a defect. I need a phone that I can use for more than 30 minutes, or surf the net for more than an hour. I don't recall them advertising the talk time as 30 minutes.

If you purchased a laptop, that wouldn't charge while you used you, I'm sure you'd want a refund or a replacement as well. And when you got that replacement and it did the same thing, I bet you'd want a different one.

So in regards to getting a different device, they damn well should give them out. There is no fix around this heat issue, and it makes the practically useless in the aspects which it's supposed to be: a phone.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Currently work for Sprint. This would get you more help. People who come in acting like A-holes, you likely to get nothing. You come in, like this, and just let us go through our spill, it's whatever. Aint our money. But if you treat us like less than human, you'll just be a mad soul, without a phone!!!

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Lack of consumer research, seems to be most Sprint users problems. Wait until the durn phone comes out, check forums, then buy the phone. It'll cut down on many problems, I promise.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

AMEN!!! One day, hopefully

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

How many before you realize that you need a new carrier, rather than a new device. The thing with the refurbs, no one checks em. I get customers, who have other customers contacts, pictures, personal information on their brand new refurb. You owe yourself, a new carrier. Anybody remember all the issues with Sprint Mogul. Customers getting 6 or 7 replacements, due to bad refurbs. Same thing with the Touch Pro, now.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Smartest man in the forum so far!!

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

I agree. I was going to say exactly the same thing but I was on my phone and didn't feel like typing all that last night. If the same thing happens over and over, don't expect Sprint to finally change. Sometimes you need to say all right that is enough I'm switching.

And there is an "Earpiece speaker buzzing" thread. Looks like people are already switching out units right when they get them. Have fun pushing for an upgrade and then asking for a replacement phone already.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

You also have car insurance so why not CRASH file a claim.
Get car fixed.
Crash, File a Claim
Get car fixed.
Crash, File a claim....

See what happens then.......... a BIG CANCEL letter.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

What about the COUNTLESS individuals that have NOT had problems with the Moguls and are still working fine?

Myself included... 2+ years and counting.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

I've had my mogul since just after launch. My first one, never had a real problem until recently when some of the keys are getting tough to register. However, thats not the phones fault, I work in construction and repair, and I've never cleaned the phone out.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

so, with all due respect. Are you slow? Is English not your first language?

I ask because It's obvious that even if 99% of people get a working product without problems then 1% will have problems.

It doesn't matter if 15 million users are on there first Touch Pro, There are many users who have had multiple equipment failures at no fault of there own.

I swear to god. I'm done with this thread. You all sound like the sprint reps who keep trying to tell me it's somehow my fault that they keep sending me broken phones.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

if pple would stop replacing phones for heat/1mm button raised... then they would be less likely to get a refurb that ends up having worse or real problems.

and the heat issue is completely fixable just make some vent holes.. that's all they did for the tp2

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

i agree shaggy. but now half my screen is gone everytime i slide out the kb. isn't funny these things start acting up everytime a new phone is released lol! i, personally, will gladly take another tp1.(until they're gone!)

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

so all the sprint reps and the people here in this thread have all told you the same thing then its obviously you. you are the consumer, shut up and stop complaining. if you dont like it go to verizon where they will charge you an extra 20 a month. were all glad youre done with the thread so we dont have to hear your whining. shut up go get another carrier then everyone is happy, the techs dont have to see you and you can stop supporting someone pissing you off so much, everyone wins.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

p-slim, if everyone who had a bad phone or bad experience with sprint did what you said, you wouldn't have a network for your phone. stop thread-jacking and go play with your new toy. i hope it works forever and a day.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

I don't understand some of you people, you complain about the TP being a lemon but yet your trying to get a TP2. You guys are the problem...trying to get a free ride

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

This is exactly what i'm trying to say. you hit it right on the head. If i have a company that is pissing me off and another company right behind it creating defective phones and its pissing me off, why would i be trying to sign a new contract and get the new phone made by the same company. The op and everyone that agrees with him is just trying to get over and be cheap. The reason sprint is in this position is because it does charge less for its plans which means it will have the lower end customers. Verizon and at&t have the same phone which is made by the exact same company, but yet sprint get these stupid threads as soon as a new phone is released that someone wants but doesn't want to pay for it. The tp1 didn't start overheating after 30 days, on day one if you plug it in and talk it will get hot, why didn't you return it within your 30 days. Not to mention half of the other gay problems. Like someone said the raised home button, thats not new and if you did the research hella people have that problem, why did that person still buy the phone and now they want a free replacement, go somewhere with that bs.

its not a bad experience when someone tells you its a user error and then you come on the thread and everyone agrees with the sprint people. you obviously need to go somewhere else. Anyone who complains about a company and stays with them is an idiot. maybe if you leave then start complaining i understand but to still be with them and complaining is beyond me. If i didn't like sprint, guess what i'de go somewhere else that simple. I wouldn't be fighting with them to give me a 2year contrace and a discount on an upgrade made by the same company i had problems with. Who is the idiot at that point?

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

i don't want one. this tp1 was a failure. i've said a thousand times i'm not giving htc or sprint for that matter another cent toward a new phone. i'm riding this tp1 pony 'til it dies. instead of you guys and gals jacking this thread with your holier than thou nonsense, go to the i love giving my money away thread

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

I'm not really directing my frustrations at you, you defintely make sense because i have heard you say that before but the op doesn't see it your way, he wants another 2year contract and another htc phone. But i will stop now, it just hurts to read someone say sign me up for another 2 years and give me the same brand phone and complain at the same time.

Re: Stuck on defective TP1, Sprint BSing me on upgrade!
 

Well, that's your first problem. You're very lucky they replaced it after the first time without TEP. After 30 days, if you decided not to have TEP, that's on YOU. They should have made you deal directly with the manufacturer if you weren't willing to cough up the money for a repair in the store. Also, you mentioned they replaced it with a refurbished phone that was too old for HTC to cover. How so? If I remember, HTC has one year, and last I checked, the Touch Pro hasn't even been out a year yet. Seriously, just because you've gone through 2 of a device doesn't entitle you to an upgrade. Do what the rest of us did and follow the process until you get one that works... oh that's right you don't have TEP, so that's your fault.



On the other hand, if something went wrong with your car after a month, what would happen? You would have to follow warranty procedures to get it fixed. What if it was out of warranty? Then you have to pay for the repair.

What's wrong with us? We're tired of these threads about people getting mad at Sprint every time a new device comes out that they want to be upgraded to but Sprint said no. Seriously, I don't care what you think, they still owe you nothing. Get in line and follow the written procedures like the rest of us and quit waiting for a handout. You should have gotten TEP, so don't come in here mad at us because of a poor business decision on your part.