Asurion claim - Page 2

quick99si · #11 (**permalink**) 02-03-2011, 12:38 AM

I never heard of Asurion selling phones like this. It has always been refurb replacement, NIB replacement, or similar options.

Does the $89 sit on top of the $100 claim charge?

**Tinkerbell** · #12 (**permalink**) 02-03-2011, 12:48 AM

That is a good point!! How odd...

F8L WS6 · #13 (**permalink**) 02-03-2011, 09:20 AM

Quote:

Originally Posted by Tinkerbell_

Interesting... but how long ago?

This was about 1 week ago. They will offer you to wait for one on backorder and that you have to wait about 2 days until they get one in. But after I hung up the phone later that day I had an email come in that my phone shipped!

**elesbb** · #14 (**permalink**) 02-03-2011, 09:48 AM

I understand this is a VZW topic .. but im on sprint , i figured i post in here instead of starting a new thread . Its related to the insurance claims ..

My issue ..
Does not sync to computer anymore ... the plug on the TP2 is shot , ive tried numerous cables . all having the same result .. i cant get a warrenty claim because somehow my stupid moisture sensor got tripped .. never had it near a body of water however i have had to reset during a rainstorm .. but there is nothing wrong with it other than the plug . actually i lie , my keyboard and front panel buttons sometimes just randomly stop working .. except for the end key .. even after reseting the device it still doesnt work . this has happened on stock ROM as well ..

All in all , i feel as i got a crappy Referb from my last warranty swap..

My question being , should i try to get it repaired ? or just get a new phone via insurance ?
Does sprint still have TP2s??? i would hate to part with it tbh .. unless im upgrading to a Evo or Epic .. but they wont do that lol

vargo · #15 (**permalink**) 02-03-2011, 01:05 PM

Quote:

Originally Posted by elesbb

I understand this is a VZW topic .. but im on sprint , i figured i post in here instead of starting a new thread . Its related to the insurance claims ..
(CUT for space)
Does sprint still have TP2s??? i would hate to part with it tbh .. unless im upgrading to a Evo or Epic .. but they wont do that lol

I was told that if your water mark show any sign of water then its not covered under warranty no matter what.. I say ether, Price what it would cost to fix it and then price how much insurance claim will cost you. Go from there.

hammester · #16 (**permalink**) 02-03-2011, 01:46 PM

Quote:

Originally Posted by elesbb

I understand this is a VZW topic .. but im on sprint , i figured i post in here instead of starting a new thread . Its related to the insurance claims ..

My issue ..
Does not sync to computer anymore ... the plug on the TP2 is shot , ive tried numerous cables . all having the same result .. i cant get a warrenty claim because somehow my stupid moisture sensor got tripped .. never had it near a body of water however i have had to reset during a rainstorm .. but there is nothing wrong with it other than the plug . actually i lie , my keyboard and front panel buttons sometimes just randomly stop working .. except for the end key .. even after reseting the device it still doesnt work . this has happened on stock ROM as well ..

All in all , i feel as i got a crappy Referb from my last warranty swap..

My question being , should i try to get it repaired ? or just get a new phone via insurance ?
Does sprint still have TP2s??? i would hate to part with it tbh .. unless im upgrading to a Evo or Epic .. but they wont do that lol

I would try to get it repaired. Just because a sticker is tripped does not mean they can deny the repair, they have to physically open it up and prove there is actually water damage.

**horndoctor** · #17 (**permalink**) 02-03-2011, 06:02 PM

Wirelessly posted (htc Pocket PC: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Quote:

Originally Posted by elesbb

I understand this is a VZW topic .. but im on sprint , i figured i post in here instead of starting a new thread . Its related to the insurance claims ..

My issue ..
Does not sync to computer anymore ... the plug on the TP2 is shot , ive tried numerous cables . all having the same result .. i cant get a warrenty claim because somehow my stupid moisture sensor got tripped .. never had it near a body of water however i have had to reset during a rainstorm .. but there is nothing wrong with it other than the plug . actually i lie , my keyboard and front panel buttons sometimes just randomly stop working .. except for the end key .. even after reseting the device it still doesnt work . this has happened on stock ROM as well ..

All in all , i feel as i got a crappy Referb from my last warranty swap..

My question being , should i try to get it repaired ? or just get a new phone via insurance ?
Does sprint still have TP2s??? i would hate to part with it tbh .. unless im upgrading to a Evo or Epic .. but they wont do that lol

If you can get it replaced under insurance then I recommend you do that because it sounds like you have a few problems there. If you can't then get it repaired.

**Tinkerbell** · #18 (**permalink**) 02-03-2011, 09:56 PM

Quote:

Originally Posted by F8L WS6

This was about 1 week ago. They will offer you to wait for one on backorder and that you have to wait about 2 days until they get one in. But after I hung up the phone later that day I had an email come in that my phone shipped!

Well, that is good to know. Thank you for the information! I would rather wait for another TP2 myself. =]=]

**elesbb** · #19 (**permalink**) 02-04-2011, 02:52 PM

Quote:

Originally Posted by horndoctor

Wirelessly posted (htc Pocket PC: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

If you can get it replaced under insurance then I recommend you do that because it sounds like you have a few problems there. If you can't then get it repaired.

Ive had the button and keyboard problem for a while . is there anyway when getting a new phone that i can request a brand new one instead of a refurb ?

**boredandtattooed** · #20 (**permalink**) 02-04-2011, 03:07 PM

Quote:

Originally Posted by hammester

I would try to get it repaired. Just because a sticker is tripped does not mean they can deny the repair, they have to physically open it up and prove there is actually water damage.

Florida is the only state i know for certain(theres probably only a few others at best) that have a Specific Law stating the Moisture Sensor can not be the only thing to base it on and requires further inquiry..

Therefore any state other than those with this specific law Can Be refused repair service based Soley on the Moisture Indicator.... also Sprint or Any carrier has the right to refuse you service for any reason, insured or not.. thats just any Business owners right..