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Data in Europe
[-X Are you smarter than Sprint tech support? Even though I subscribed to a Sprint international data plan, I am unable to connect to a mobile data stream in Switzerland (although my phone works fine). I just get a message saying "777 Data the Modem disconnected unexpectedly."
I have spoken to Sprint Tech support about this, and they don't have a clue as to what is wrong. Anybody out there smarter than Sprint? |
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Your phone is attempting to connect to CDMA data #777 when it should be connecting to a GSM APN.
You should have a GSM data connection setup that you could choose in connections. If you do not you are most likely using a custom rom. You will probably need to setup a new connection manually. Make sure your phone is in GSM/UMTS mode. Create a new connection using the APN of ggsnint.nexteldata.net, username and password should be left blank. Have your phone connect using the newly created connection, it should work. |
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You were correct in every respect. I am using a custom ROM. That custom room did not have a GSM data connect. I did establish a new connection using the APN you recommended. (I was not, however, able to make sure the phone into GSM/UMTS Mode. The phone tries to connect. However, I get the message "Dialed. ggsint.nexteldata.net Cannot connect for some unknown reason." Any other idea? (I really appreciate this help.)
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Unfortunately, I am a Verizon Wireless customer and that's about as much as I can help you.
It is possible that the APN that I gave you is wrong. Somebody with a stock Sprint TP2 could possibly look it up for you. Otherwise you can call Sprint and ask them what their GSM APN is for international data. |
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Here are my notes. Should work fine. Call them up (free). The reset is key. If this is of help, say tanks...
Inside USA: 1-888-226-7212 Outside USA (toll free): 001-817-698-4199 Reset: 1. PHONE network setting to Global/automatic (if does not work try all carriers manually one by one) 2. RESET with MSID (if you do not have this, ask Sprint) 3. BATTERY removed while phone power is on, keep out 15sec, then replace |
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When I am traveling - Europe, China, Japan, etc... I always set my phone to GSM only (not Global).
I noticed on one of my trips I was in a GSM area, my phone showed reception bars, but I was unable to make/receive calls etc... When I checked my settings, the phone was in CDMA mode...forced it to GSM and all was OK. I also have had issues in China (never in Europe so far) where I am connected and voice works but no data. I found out some of the services do not support data so what I had to do was manually try each GSM network to figure out which one worked best. |
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Not sure how much help this will be to you, but I just received my packet and SIM card from Sprint, here is a picture of one of the pages about an APN:
http://i1023.photobucket.com/albums/...1/IMAG0282.jpg If this picture is too difficult to see here are the settings: Name: Sprint-gprs Homepage: Enter the URL you want for your home page Type: HTTP Gateway IP1: 000.000.000.000 Domain 1: Blank GPRS APN: cinet.spcs Username and password fields: Blank |
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Unfortunately, I was overseas on a business trip, and really wasn't able to do much with this issue after the first couple of days. Accordingly I never did get it to function. Certainly the GPRS APN is different than I've seen elsewhere. I wish I were still there so I could check it out. I am not quite sure what I 'm going to do now.
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I was in Switzerland, and I did try a number of different carriers including Sunrise and Swisscom Mobile. Didn't help. But I never tried that APN. (I'm back now and so can't experiment further.
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I'm taking a trip to Asia, do you guys think I should flash a stock Sprint ROM For the trip? I
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Some folks suggested MightyRom. It's a tough issue, I would certainly want to somehow make sure that your ROM is properly configured. One of the recent posts suggested an APN different from the one I was trying to use. Maybe that would work. The Sprint folks really tried hard to get in contact with me to help, but I was by that time too busy to be able to deal with the issue.
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You can't add the data plan? I have the Zero plan and they initially said that the couldn't add the data plan. But I persisted for a while, and they finally figured out how to add it although at a somewhat higher cost. Also, when you call up to get assistance, try to talk them into giving you an upper tier technician. A fair number of the lower tier technicians just try to get rid of you by saying anything that'll convince you to go away.
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Just an FYI - I'm currently in Switzerland with TP2/Sprint and have no issues with international data working, but I am on a Stock ROM.
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Thank you for that information, which is very helpful. Could you check at some point and tell me:
1) What carrier are you using. (For example, Sunrise or Swisscom Mobile). Usually it states that at the top of the main page. 2) If you go Menu/Settings/Connections/Connections (Yes a sub-folder with the same name, connections, as the main folder) under "Modems", do you see a Modem in addition to "Sprint"? If you do, whereas you will see #777 as the number for Sprint, you would see another labeled modem with a "Number" (actually an APN) that seems like a website--something like gssnint.nexteldatal.net or maybe cinet.spcs) Do you see anything like that? If so, what is it? Also in that same Connections Folder under Advanced, is "Use Dialing Rules" checked? If so, which location is selected for "where you are dialing from"? 3) Finally, under settings/connections/Advanced Network, is PAP or CHAP authorization selected? What CSD Line type is selected and is the Connection Element "Transparent" or Non-Transparent"? I would really appreciate if you could help with this. I don't think it should take more than a moment or two to check this out. |
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1) Swisscom
2) I went to Menu / Settings / Connections / Connections, but I don't see an option to go under "Modems". When I get to that screen, I have two tabs at the bottom - Tasks and Advanced. On that screen itself, I have two categories (Sprint and My Work Network), and then options to add / set up / manage existing). USE DIALING RULES under Advanced is not checked. 3) PAP, CSD Line Type is 9600 bps(v.32), and it is Non-Transparent. Just an FYI this is Stock 6.5 and I did not make any changes at all to the phone, with the only exception calling up Sprint and having them activate international usage. The phone automatically found the network upon landing in Switzerland and DATA worked right away. I was in an area at one time that I did experience a DATA error, but for the most part I haven't had any more errors. My connection option when not in use is 3G. |
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Oh and P.S. - don't use the stock weather updates! I was shocked to see those updates were around 300k which is insane to me to transmit a few temperatures and weather type. Cost me about $5 in data just to update the weather.
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Regarding the updates. Sprint offers a plan that has "unlimited" data for around $70 a month (i.e., $2.50 a day). However, it can be pro-rated, so that you turn it on when you go and turn it off when you return. You can still turn it on by calling +1-817-698-4199, option 3 from your mobile phone. Service is available at that number 24/7 and there is no charge for that call.
Regarding "I went to Menu / Settings / Connections / Connections, but I don't see an option to go under "Modems"" that may be becauseI made a mistake. I should have noted that,under the last "Connections", you should see a tab for "Tasks" and one of those tasks is "Manage existing connections". That yields a screen also with several tabs. Under one of the tabs, "Modem", you would see the choice of modems "Sprint", hopefully another modem, and then an "Auto Pick" selection. It is the APN for that other modem I am seeking. |
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1) $70 unlimited doesn't exist anymore - ended earlier this month, and there's no discount data plan you can buy. Stuck with the per KB charges. I was able to call into Sprint CS and they credited me $25 for the excessive data use of the weather program, which I thought was nice. I also shut off data completely at this point, as there were other times I saw the data icon transmitting data, yet no programs were running, and I don't have any programs that automatically download data. It's a bit odd.
2) All I have in the "Modem" tab listed above is "Sprint World". No other modem listed, and no number next to that modem on that page. When I click on "Edit" for "Sprint World", I get the following selected in Modem: "Cellular Line (GPRS, 3G)" |
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Really. I ordered the unlimited data plan about 2 weeks ago without problems. That's sad as one gets absolutely killed on data use overseas without it, as you noted. Thanks for the information.
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Sounds like you just made it with the data plan - that's what they told me that it just ended about 2 weeks ago!
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OK, I called them at: Inside USA: 1-888-226-7212.
Unlimited data is cancelled. This is the pricing from their web site confirmed by them (for France): Voice Pricing: $1.29/minute Data Pricing: $0.016/KB ($16 a MB). Text Pricing: Send: $0.50/recipient; Recv'd: $0.05/msg Looks like no more Skype, but I can check e-mail. A pain, guess there were too many like me using Mobile Skype rather than their voice plan.... |
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I believe you. It's terrible. One of the reasons I stayed with Sprint was because of that pricing plan. Verizon had a similar plan and is retaining it. As others have pointed out, you can get absolutely killed without even knowing it on data plans. I suggest that everybody concerned should complain loudly. I personally am considering dropping Sprint and refusing to pay any penalty on the grounds that they know longer offer the feature of importance to me.
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The only reason I stuck with Sprint is the Quad band capability of this phone since I travel to Europe a lot. If you are charged $16/MB I noticed that this month alone, with no tethering etc. I have used a measly 2MB in 7 days probably just checking a few mails and the default weather application... well that would be $32. |
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Here is the letter (with identification removed) I am sending to Sprint's CEO, Dan Hesse. I'll probably get a reply in due course, and I'll post it to the extent that it's not private in nature.
July 19, 2010 CEO, Sprint, Inc. Sprint-Nextel Corporate Office 6200 Sprint Pkwy Overland Park, KS 66251 Dear Mr. Hesse: By way of introduction, I have been a Sprint customer for well over 10 years through good times and bad. Similarly, my wife, [ ], is a customer, as is my son [ ], my son [ ], and others of our friends who have accepted our recommendations as to cell phone providers. Of these, my son [ ] and I travel overseas rather frequently, and my son [ ] also travels some overseas. Accordingly we have smart phones that work overseas [ ] and I have the HTC Touch Pro 2, and [ ] has your newest international Blackberry. We recently renewed our agreements at the time we acquired these phones. It was not an automatic decision, as we know that overseas travel is fraught with the possibility of being overcharged for phone and data services. What finally swayed us was your monthly international data plan of $45 to $70 that provided unlimited data. Now you have abruptly canceled this plan on July 11. This is, for us, very bad news. Verizon continues to offer a comparable plan, and, had we known you intended to cancel your plan, we would not have renewed our Sprint contracts nor acquired these international smart phones through you. Here is the problem we face. Without the unlimited plan, when we travel overseas, we have no idea what we are going to be charged for data and no way of knowing if we have been overcharged. Contrast that with your international phone service. If you charge $1.45 a minute, we know we will be charged $14.50 for a 10 minute conversation (plus taxes and fees, of course). That’s expensive, but fair in the sense we know the amount of the expense when we incur it. We can audit the expense, so that, if we are charged for a 20 minute conversation when we know we only talked 10 minutes, we can complain (and your folks usually make the appropriate adjustment). With data, we have no comparable knowledge and absolutely no recourse. When we check our email, we have no idea of what the cost will be. If you charge us for 2 megs when we only used 1 meg, we have no ability to discover this or to complain…and indeed it may be your fault, as your correspondent’s system may hang or may mismeasure the data used. We have no ability to determine this or to respond. I understand that the now-canceled plan may not have been profitable for Sprint. You are in business to make money, and, personally, I would not object to you increasing the price for the unlimited plan. But I can’t and won’t do business in an environment suddenly changed so that it is newly characterized by the substantial potential for unlimited, unverifiable charges. That would be reckless. I hope therefore, you too will understand that this is inherently wrong and inconsistent with the best business practices I hope Sprint espouses. I hope therefore you will substitute a plan that has reasonable limits on the amount that can be charged for international data services. Sincerely, /signed/ |
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Perfect. What they did sure seems like an abdication of your agreement and it can't stand on it's own anymore. Please post back if you get a response.
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Very well worded. I would be happy to send the same. My good news is I did not get a contract as I am month to month... now for 14 months after my contract was up.
I have to say i am afraid Sprint is rather deceptive and do not seem to be bothered by such matters. Let's keep this issue going. I am irritated. |
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I thought that instead of posting a new thread I would post my question in here and hope for a response. I'm going to Europe tomorrow and I'm going to bring my Touch Pro 2, now the question I had was if I have this charger:
http://i1023.photobucket.com/albums/...1/IMAG0289.jpg Do I still need a voltage converter for it, or just an adapter converter? Because it says on the charger that it can input 100-240v. I'm not sure if that means I can just get an adapter converter then plug it in directly to that, or if I need to get a voltage converter to convert it back to 110v. If anyone could help my it would be greatly appreciated! Thanks! |
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Which brings me to another question does anyone have a suggestion of the best custom ROM to use well I'm there, something reliable with good battery life? I currently have MightyROM running on it, but I've been getting the SOD a lot, and the keyboard has stopped responding a few times then I have to reset my phone. It's never happened on another ROM before. |
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