Official Touch Pro 2 defects thread

junkzm3 · #1 (**permalink**) 09-08-2009, 03:20 PM

Just got my touch pro 2 and I'm sad to say that there are 3 dead pixels in the top right corner (where the X button would be)

In addition I notice the backlight seems a bit uneven as there is a bit of a halo effect in the general area of where the usb plugs into the phone. (Like the bleed on a lcd monitor that doesn't show true black well)

Anyone know Sprints policy on dead pixels? Thanks.

Sauske · #2 (**permalink**) 09-08-2009, 03:28 PM

manufactured defect they'll replace the phone but none of the local store have them... (the receive the phones 2 weeks after telesales) so you would have to call back and do the exchange the long way!

junkzm3 · #3 (**permalink**) 09-08-2009, 04:45 PM

I've been on the phone for an hour now trying to replace this phone. I've talk to 10 representatives who keep passing me around and giving me the same numbers to call. Before transferring me, several people even try to sell me stuff. I'm getting rather frustrated....

testacon · #4 (**permalink**) 09-08-2009, 04:30 PM

Quote:

Originally Posted by junkzm3

Just got my touch pro 2 and I'm sad to say that there are 3 dead pixels in the top right corner (where the X button would be)

In addition I notice the backlight seems a bit uneven as there is a bit of a halo effect in the general area of where the usb plugs into the phone. (Like the bleed on a lcd monitor that doesn't show true black well)

Anyone know Sprints policy on dead pixels? Thanks.

Wow, I never really thought of that before, I rarely seen dead pixels on a cell phone but then again on resolutions of 320x240 and under isn't that many pixels compared to 800x480. The bigger the screen gets the better chances of failure. I wonder how this will grow in the next month, people are still complaining about the white spot on the mogul!

8notime · #5 (**permalink**) 09-08-2009, 04:38 PM

When the TP1 came out I went through 5 of them because of either dust under the screen and/or dead pixels. There's also a depressing poll taken over at XDA about this issue, so this is no surprise to me: http://forum.xda-developers.com/poll...ts&pollid=1599

nyclegend20 · #6 (**permalink**) 09-23-2009, 04:35 PM

how does a dead pixel look like
i want to know if my tp2 has one

**CovKid66** · #7 (**permalink**) 09-24-2009, 01:49 PM

Quote:

Originally Posted by nyclegend20

how does a dead pixel look like
i want to know if my tp2 has one

The very first post on this sticky should help you.

jjday7 · #8 (**permalink**) 09-08-2009, 06:05 PM

dude enjoy the phone and use the heck out of it and really get a feel for it. when they become available you will have a brand new one waiting for you. enjoy the free 30 days and by the end you have a new phone. it's too early to try to get it replaced. the stores don't even have them

**boredandtattooed** · #9 (**permalink**) 09-08-2009, 06:33 PM

try sprint self service website... they dont have to have them in stores for you to get a free replacment.... phones from here come directly from Sprint...

asurion will prob be able to exchange u as well....

khudson23 · #10 (**permalink**) 09-15-2009, 05:29 PM

i have had my phone for 3 days didnt like some issues on the screen or the keyboard, the rep was super nice, one transfer and my phone has been shipped over night air i will have it when i get home from work. sprints service has gotten a ton better....