Sprint TP 2 Replacement
 

So my Sprint TP2's power button has been finicky lately so I brought it in to Sprint to have them look at it. They decided to order me a new one...kind of excited and a bit worried at the same time.

Anyone get any Sprint replacements?

Did you get a new one or a refurb?

I hope it's new, I hate Sprint refurbs, always have problems.

B.T.W. they did not order it through Assurian, it is a direct replacement if that helps any.

Thanks.

Re: Sprint TP 2 Replacement
 

Typically, unless you're within a certain window like 30 days or whatever, if you get a replacement, it will be a refurb unit. I'm waiting on my new unit due to the "N" button not wanting to work consistently. Since I brought it back to them a couple of days after buying it, they are replacing it outright with a new unit.

I didn't get insurance or replacement on mine since I figure, I've had Axims for years and never had an issue other than battery replacements so I think I'm not too rough on them.

Re: Sprint TP 2 Replacement
 

I had problems with my TP and they sent me a replacement TP2. It is a refurb and I have had it for about a week now. So far (knock on wood) I have had no problems with it and it feels brand new to me. Refurbs are hit or miss though. There have been stories where people have gotten bad refurb after bad refurb so hopefully yours brings you no problems.

Re: Sprint TP 2 Replacement
 

I actually was having problems with my TP1 a month ago and called the direct replacement number of Sprint (i wish i still had that number) and got them to replace the TP1 with the TP2 and even though it just came with the battery, stylus and phone (no international sim or any of the accessories or chargers) I'm not complaining since it was an even exchange and I didn't have to spend any money or extend my contract. Not that I would go anywhere else with customer service like that... Not sure if the replacement was a refurb but it looked and felt new...

Re: Sprint TP 2 Replacement
 

Sounds like refurbs to me :(
I have had lots of problems with Sprint refurbs.
A woman at the store was given a TP2 as a replacement for another phone and hers was new so I am hoping mine will be new too.

Thanks for the responses and I will let you guys know what I get.

Re: Sprint TP 2 Replacement
 

i got mine replaced when it was no longer recognized when connecting to the PC. it experienced this problem on several different PCs (even the PC at the sprint service center).

anyhow sprint replaced it for me well after the 30 day window and i got a new one. mfg 12/17/2009

Wirelessly posted (HTC Touch Pro 2 (Sprint): Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

my tp2 swap wwas a brand new phone .. i had the issue of screen not lighting up yet totally responsive to touch inputs. maybe i got lucky altho sum ppl sware a refurb is better

Re: Sprint TP 2 Replacement
 

If it is outside of 30 days it will be a refurb. They just completed and Advanced Exchange since the phone is covered for 1 yr under the mfr warranty.


That is what is supposed to happen... though...lol

Re: Sprint TP 2 Replacement
 

I had the same problem with mine and got a brand new one as a replacement yesterday.

Wirelessly posted (TP2 Biznitch: Opera/9.5 (Microsoft Windows; PPC; Opera Mobi/17992; U; en))

It will be a refurb if they have some in stock. otherwise you will get nib. I had 3 replacements on my TP1 and 2 were nib and 1 was a refurb.

Re: Sprint TP 2 Replacement
 

4 months + old. Got a brand new TP2...Nice, because they told me it would be a refurb.

Re: Sprint TP 2 Replacement
 

I had a couple pixels out and they gave me a new in box and let me keep all the accessories. Then I had the "N" key go out on the next one and that was a new in box replacement as well about a month ago.

Hopefully it's NIB. It's all a gamble. Just ask what your getting then you'll know:)

Re: Sprint TP 2 Replacement
 

Thanks, you guys are giving me some hope here.

cfendrick, I did ask at the store and the girl said she didn't know, it would probably be a refurb and I will see when it gets there.

It will probably be in tomorrow or Monday. Can't wait. Power button is driving me nuts. Sometimes I have to press it 4-5 times before it turns on or off.

Re: Sprint TP 2 Replacement
 

i received all 10 brand new tp2s cause they said they dont have any refurb phones in the warehouse yet.

Re: Sprint TP 2 Replacement
 

just got a brand new one as well last week. a friend of mine got upgraded to a refurb tp2 from a tp1

Re: Sprint TP 2 Replacement
 

^exactly the correct answer

Re: Sprint TP 2 Replacement
 

LOLOLOLOLOL....Thats the funniest thing i read all day...

lemme ask you a question, do you make phone calls and text people, and maybe even every so often go on the web?

if you answered yes to ANY part of that, you're too rough on HTC phones and you'll have atleast 4 replacements this year... do yourself a favor and pay the $7 a month cause in the long run 599.99 is alot of money w/o insurance...


sorry i got off topic... youre getting a refurb or maybe if you're lucky a NIB

Re: Sprint TP 2 Replacement
 

wow, 4 a year? never had to use the insurance though i've always paid.
how has someone gone through 10 tp2's already?

Re: Sprint TP 2 Replacement
 

I have the insurance becuase yeah its an expensive phone and im rough on them, however had 2 TP1's for a year with no problems (mine and wives)

Now onto new or refurb,
I got 2 news from a swap up, and the vol up botton stoped working got nib,
The wife got a swap up, and got a refurb (about 2-3 months later then mine)

Re: Sprint TP 2 Replacement
 

Man, replacement was ordered late Thursday night. The store usually gets replacements in next day but not on Saturdays. Monday is presidents day and Tuesday is mardi gras. That means the earliest I will get it is Wednesday. And to top it off since the girl at the store tried to open it up now some of my keyboard buttons don't work right. Ughh.

Re: Sprint TP 2 Replacement
 

had mine replaced a couple of weeks ago was brand new oh and i've had mine since a couple weeks before it came out lol

Re: Sprint TP 2 Replacement
 

I got a BRAND new phone just yesterday because my phone wouldn't go into PC mode at all. Not even in the Hard Spl

Re: Sprint TP 2 Replacement
 

My USB port died... anyways I got a sprint refurb today. Refurb date 2-10-10

Grrrrrrrrrrrrrrrr