Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

i am having trouble getting my work email on my Sprint TP2. i enter all information correctly, hit send receive and get and error synchronizing message.

any known issues or fixes?

Re: outlook problem
 

bump....

Re: outlook problem
 

Can you provide the exact sync error code?

Re: outlook problem
 

What email does your work Use??

Re: outlook problem
 

It isnt a code just a message, error synchronizing, unable to connect to server, check all settings, blah blah blah.

My email address would be name@companyname.com I have checked with IT, made sure I have everything exact and noone but me ios having a problem. They are all on blackberry and iphone, I am the only winmo user.

Re: outlook problem
 

Can you sync successfully while connected to your work PC while connected to your company domain?

I'm surmising your issue is OTA(over the air) and without any specifics this is difficult to resolve as there are a myriad of variables involved. I think you will need to look to your IT Staff to provide resolution as there could be specific Exchange settings involved which I have no vision of.

In the meantime, I found a link worth reviewing - HERE

Re: outlook problem
 

I should add that I am not trying to sync via USB and laptop/comp. I am trying to add a new email acct onto my phone, using the new account tab under messages.

is there another way to add this acct, that I am unaware of? All I want is to be able to get my work email across my phone

Re: outlook problem
 

Well, a good test of the syncing issue would be to connect your phone from a domain PC at your work. This would permit you configure/test your sync ability via a USB connection rather than the problem you are having get this to work OTA.

Re: outlook problem
 

just installed activesync on my work laptop, ran it and it wouldnt sync their either. They would connect and I could read my simcard, but no sync of info........

Re: outlook problem
 

Stock ROM?

Re: outlook problem
 

yes, Sprint

Re: outlook problem
 

Is your company using exchange servers? Make sure they have enabled active sync on your account (its different than a blackberry setup). Also, the server address could be different than the one used with pc's outlook. Try the webmail server, if not already.

When creating the account on your phone there are two ways to get the mail. You can join your company domain, or use your phone as a trusted device and just use active sync. What type are you trying to setup?

Re: outlook problem
 

They told me it was an exchange server, or they assumed it was. They only have experience syncing BB devices so I may have to teach them a thing or two.

Give me a list of questions and settings I should bring to them tomorrow and ill see where I get. Let me know the difference if they are on exchange vs if they arent and what different questions I should ask, settings I should have them change.

THANKS!!!

Re: outlook problem
 

I feel for you, the IT staff "assumed" they are running an Exchange Server!?!?:scratch: If that was there response shoot them this LINK to assist them to get their Exchange environment configured correctly.

Good luck!

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

ill give him that link, my laptop, and all my user manulas to my TP2 tomorrwo. you think he will need anything else?

thanks guys!

Re: outlook problem
 

Honestly, if they need anything else...someone should be fired! Setting up Windows Mobile in an Exchange environment is not difficult at all and they if they are worth their salt, you should be syncing tomorrow...be sure to update us.:cheers:

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

got an email today saying that they wont change server settings if it means messing up the sync with RIM devices. should be able to run any device concurrently right? not just one brand.......?

Re: outlook problem
 

That makes absolutely no sense, I manage an environment with BOTH Exchange & RIM, and have no issues whatsoever with supporting Windows Mobile along with Blackberries. My WinMo users would revolt if I told them "No sync for you".

Re: outlook problem
 

Sounds like your IT department is "outsourced". They are probably reading the wrong web page for your situation. Try a different contact. Someone there HAS to know what they are doing.

Dont give up, they can do it. Its not that hard.